PAPERmaking! FROM THE PUBLISHERS OF PAPER TECHNOLOGY Volume 2, Number 2, 2016
Wise feedback is about teaching and supporting employees; it is never about “fixing” them or implying there is something “wrong” with them. Keep It Going The most effective feedback is given more than just once or twice a year at formal performance reviews. It’s timely, meaning that it’s offered soon after the incident, and it’s ongoing. This allows team members to adjust their behaviour, as needed, and then get more input on how they are progressing on their goals. Keep in mind, however, that in especially emotional or stressful situations, it’s okay to wait to give feedback until both parties have calmed down. Remember SBI, and stick to the facts! To learn more about what it takes to become a successful manager, see William Gentry’s book, Be the Boss Everyone Wants to Work for: A Guide for New Leaders , Berrett-Koehler Publishers, ISBN-13: 978-1626566255
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Article 8 – Feedback
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