RCC Impact Report 2021

2 0 2 1

I MPAC T R E POR T

PROF I LE

Redland Community Centre is a non - profit community based organisation with its Head Office located in Capalaba and partner organisation Wynnum Community Place in Wynnum / Manly . Outreach service centres are located on Russel l & Macleay Islands ; SMBI . We are endorsed by the federal government as a publ ic benevolent institution and registered as a charity with the Austral ian Charities and Not for Profits Commission ( ACNC ) . The Centre general ly provides services to people in the suburbs of the Redland City Counci l area , including the Bay Islands , and the Brisbane suburbs of Wynnum / Manly .

V I S ION

" B u ilding Resilience , Comm u ni ty Wellbeing & Capaci ty"

MI SS ION

Del iver place - based , joined - up approaches and solutions .

Respond to evidenced unmet community need .

Expand and evolve as a community leader .

ACKNOWL EDG EMEN T

CON T EN T S

04 Words from the Chair

R e d l a n d C omm u n i t y C e n t r e r e s p e c t f u l l y a c k n o w l e d g e s Ab o r i g i n a l a n d T o r r e s S t r a i t I s l a n d e r p e o p l e a s

06 CEO ' s Update

08 Emergency Relief

10 Financial Literacy & Resilience

A u s t r a l i a ' s f i r s t p e o p l e s a n d t h e t r a d i t i o n a l

12 Homeless United

c u s t o d i a n s o f t h e l a n d o n w h i c h w e me e t a n d w o r k . We r e c o g n i s e t h e i r c o n n e c t i o n t o l a n d a n d s e a a n d c u l t u r e a n d p a y o u r r e s p e c t s t o t h e E l d e r s o f t h i s l a n d , p a s t , p r e s e n t a n d eme r g i n g .

14 A4OW - Wellness

15 No Interest Loans ( NILS )

16 Wynnum Community Place

17 Counselling

18 DFV Assist

19 Strategy

21 Financial Report

30 Board Nominations

31 Supporters

CHA I R P E R SON

I h a v e mu c h p l e a s u r e i n p r e s e n t i n g t h i s C h a i r p e r s o n ’ s r e p o r t f o r 2 0 2 0 / 2 0 2 1 t o o u r memb e r s a n d s u p p o r t e r s .

T h i s y e a r h a s s e e n u s e x p e r i e n c e a f u l l y e a r o f C O V I D 1 9 a n d a l l t h a t g o e s w i t h t h a t . I t h a s b e e n a v e r y t r y i n g t i me f o r a l l o f t h e T e a m , s t a f f a n d v o l u n t e e r s , a n d t h e i r e f f o r t s d u r i n g t h i s t i me h a v e b e e n e x t r a o r d i n a r y . B o t h o f o u r C e n t r e s ( R e d l a n d C ommu n i t y C e n t r e a n d Wy n n um C ommu n i t y P l a c e ) h a v e b e e n k e p t o p e n , a n d t h o s e mo s t i n n e e d i n t h o s e C ommu n i t i e s h a v e b e e n a s s i s t e d .

We h a v e a l s o c o n t i n u e d t o p r o v i d e eme r g e n c y r e l i e f a n d h ome l e s s o u t r e a c h o n M a c l e a y a n d R u s s e l l I s l a n d s , w h e n i t w a s p o s s i b l e t o d o s o .

We o p e n e d Wy n n um C ommu n i t y P l a c e o n t h e 2 1 s t J u l y 2 0 2 0 , a t 1 5 4 B a y T e r r a c e , Wy n n um , c o - l o c a t e d w i t h P h o e n i x L e a r n i n g a n d C a r e . D u r i n g t h e y e a r w e h a v e s e e n ma n y p o s i t i v e r e s u l t s f o r t h e Wy n n um C ommu n i t y f r om t h i s v e n t u r e . I t i s h o p e d t h a t w i t h c o n t i n u e d f u n d i n g w e c a n c o n t i n u e t o d e l i v e r a n d e x p a n d o u r s e r v i c e s i n t h e Wy n n um C ommu n i t y . T h e r e w e r e s ome c h a n g e s t o o u r s t a f f o v e r t h e t w e l v e mo n t h s a n d I w o u l d l i k e t o w e l c ome t h o s e n e w memb e r s a n d t h a n k t h o s e w h o h a v e mo v e d o n f o r t h e i r e f f o r t s . T h e c u l t u r e o f o u r o r g a n i s a t i o n i s v e r y i mp o r t a n t a n d I w o u l d l i k e t o t h a n k a l l t h e s t a f f f o r w h a t t h e y b r i n g t o o u r o r g a n i s a t i o n a n d f o r c o n t r i b u t i n g t o t h e w e l l b e i n g o f o u r c ommu n i t i e s . O u r H ome l e s s U n i t e d ( H U ) P r o g r a m h a s a g a i n h a d a n e x c e p t i o n a l y e a r i n e n s u r i n g t h a t t h e h ome l e s s a n d t h o s e i n d a n g e r o f b e i n g h ome l e s s a r e t r e a t e d w i t h d i g n i t y a n d h o u s e d w h e r e p o s s i b l e .

CHA I R P E R SON . . .

T h e A l l f o r O n e We l l n e s s ( A 4 OW ) P r o g r a m c o n c l u d e d a t t h e e n d o f J u n e 2 0 2 1 a f t e r r u n n i n g f o r t w o y e a r s . T h e r e w e r e ma n y f a n t a s t i c w o r k s h o p s a n d e v e n t s c o n d u c t e d f o r t h e c ommu n i t y i n t h a t t i me . O u r s t a f f memb e r s c o u l d n o t a c h i e v e w h a t w e d o w i t h o u t b e i n g a b l y s u p p o r t e d b y o u r w o n d e r f u l t e a m o f v o l u n t e e r s . O u r v o l u n t e e r s a s s i s t i n w h a t e v e r c a p a c i t y i s n e e d e d a n d t h e y p r o v i d e d u s w i t h n e a r l y 1 0 , 0 0 0 h o u r s o f w o r k d u r i n g 2 0 2 0 / 2 0 2 1 . T h i s i s a n i n c r e d i b l e a c h i e v eme n t c o n s i d e r i n g h o w ma n y r e s t r i c t i o n s h a v e b e e n i n f o r c e d u r i n g t h e y e a r . I t t r u l y s h o w s t h e d e d i c a t i o n o f o u r v o l u n t e e r s . T h e y a r e a n i n s p i r a t i o n a n d s h o w w h a t c a n b e a c h i e v e d w h e n w e w o r k t o g e t h e r t o b u i l d r e s i l i e n c e a n d w e l l b e i n g i n o u r c ommu n i t i e s . I w o u l d l i k e t o t h a n k o u r B o a r d memb e r s , w h o a r e a l s o v o l u n t e e r s , f o r t h e i r s u p p o r t d u r i n g t h e y e a r a n d t h e i r c omm i t me n t t o o u r V i s i o n o f ' B u i l d i n g R e s i l i e n c e , C ommu n i t y We l l b e i n g a n d C a p a c i t y ' . I t i s my h o p e t h a t ‘ R e d l a n d C ommu n i t y C e n t r e I n c . ’ , w h i c h c omp r i s e s t h e C e n t r e a t C a p a l a b a , Wy n n um C ommu n i t y P l a c e a n d o u t r e a c h e s a t M a c l e a y a n d R u s s e l l I s l a n d s , w i l l c o n t i n u e t o g r o w a n d l o o k f o r w a y s t o a c h i e v e mo r e f o r o u r C ommu n i t i e s .

C h r i s We b s t e r C H A I R P E R S O N

C EO ME S S AG E

Th e r e i s n o o t h e r o r g a n i s a t i o n t h r o u g h o u t t h e wh o l e o f R e d l a n d s t h a t ' B u i l d s R e s i l i e n c e , C o mm u n i t y We l l - b e i n g a n d C a p a c i t y ' f o r e v e r y o n e i n t h e c o mm u n i t y q u i t e l i k e R e d l a n d C o mm u n i t y C e n t r e . I a m e x t r e m e l y p r o u d t o l e a d a u n i t e d T e a m t h a t c o n t i n u e s t o d e l i v e r o n o u r p r o m i s e o f p r o v i d i n g p e o p l e w i t h a h a n d - u p . Th e T e a m i s g e n u i n e i n i t s c a r e f o r o u r c o mm u n i t y . Th e T e a m s u p p o r t s e a c h o t h e r d a i l y t o u n d e r t a k e wh a t a r e e x p a n s i v e r o l e s . Ou r c o l l e c t i v e w e l l b e i n g i s t e s t a m e n t t o t h i s a m a z i n g g r o u p t h a t w e c a l l ' F a m i l y ' - v o l u n t e e r s a r e o u r u n s u n g h e r o e s ! Th e r e i s n o o t h e r a g e n c y i n R e d l a n d s t h a t c o n t i n u e d t o k e e p i t s d o o r s o p e n t o t h e p u b l i c t h r o u g h o u t e v e r y COV I D 1 9 l o c k d o wn t o s u p p o r t v u l n e r a b l e p e o p l e ; b o t h f a c e t o f a c e a n d o v e r t h e p h o n e . Th e T e a m w e n t t h e e x t r a m i l e a n d h o m e - d e l i v e r e d e s s e n t i a l f o o d a n d m e d i c a l s u p p l i e s t o t h e f a m i l i e s o n SMB I , R e d l a n d s a n d Wy n n u m /Ma n l y . We c o n n e c t e d w i t h t h e v u l n e r a b l e v i a t e x t a n d p h o n e c a l l s . R e d l a n d C o mm u n i t y C e n t r e i s t h e p l a c e p e o p l e c o m e t o f o r h e l p wh e n t h e y n e e d i t t h e m o s t . D u r i n g FY 2 1 o n e i n f o u r o f t h e p e o p l e wh o e n t e r e d o u r C e n t r e h a d n e v e r h a d t o a s k f o r h e l p b e f o r e . S e e i n g t h e f a c e s o f t h o s e wh o h a v e j u s t l o s t a j o b o r e n t e r e d t h e u n c e r t a i n w o r l d o f b e i n g h o m e l e s s f o r t h e f i r s t t i m e i s o v e r wh e l m i n g f o r s o m e , b u t n o t o u r RCC F a m i l y . Th e C e n t r e ' s p r o g r a m s s u p p o r t p e o p l e i n a g e n u i n e , c l i e n t - f o c u s e d a n d h o l i s t i c w a y . P r o g r a m s a r e d e s i g n e d a n d d e v e l o p e d t o i d e n t i f i e d a n d u n m e t n e e d t o b e t t e r s u p p o r t p e o p l e t o l i v e h a p p i e r a n d h e a l t h i e r l i v e s ; i n d e p e n d e n t a n d s u s t a i n a b l e . R e f l e c t i n g o n t h e g r o w t h o f t h e C e n t r e o v e r t h e l a s t 5 y e a r s i t i s r e w a r d i n g t o t e l l y o u t h a t d i r e c t s u p p o r t t o o u r c o mm u n i t y h a s i n c r e a s e d 2 0 0 % . I n FY 2 1 o v e r $ 4 0 0 , 0 0 0 w a s d i r e c t l y d i s t r i b u t e d t o v u l n e r a b l e p e o p l e a c r o s s R e d l a n d s , SMB I , No r t h S t r a d b r o k e a n d Wy n n u m /Ma n l y . D u r i n g t h e l a s t 5 y e a r s p r o g r a m s , e v e n t s a n d w o r k s h o p s d e l i v e r e d b y t h e C e n t r e h a v e i n c r e a s e d s i g n i f i c a n t l y ; f o u r f o l d . R e t u r n o n g o v e r n m e n t i n v e s t m e n t a l o n e i n FY 2 1 p r o v i d e d n e a r l y $ 1 0 f o r e v e r y $ 1 i s s u e d . Wh e n y o u c o n s i d e r t h e h i g h r e t u r n o n i n v e s t m e n t t h e C e n t r e p r o v i d e s f o r e v e r y d o n a t e d a n d g o v e r n m e n t f u n d i n g d o l l a r , a n d t h a t i s r e f l e c t e d i n t h i s r e p o r t , t h e l o n g - t e r m f u t u r e o f R e d l a n d C o mm u n i t y C e n t r e i s o n e t h a t a l l o f c o mm u n i t y s h o u l d b e e q u a l l y i n v e s t e d i n t o s e c u r e a n d p r o t e c t a s a l o c a l s e r v i c e . A s o n e s m a l l e x a m p l e o f h o w t h e C e n t r e c a r e f u l l y m a n a g e s f u n d s , t h i s r e p o r t i s w r i t t e n , d e s i g n e d a n d p r i n t e d i n - h o u s e a t m i n i m a l c o s t . E x p e n s i v e m a r k e t i n g a n d g l o s s y r e p o r t s a r e n o t wh a t R e d l a n d C o mm u n i t y C e n t r e s t a n d s f o r , w e k n o w h o w v a l u a b l e e v e r y $ i s t o o u r v u l n e r a b l e p e o p l e a n d t h a t i s wh e r e i t i s s p e n t .

S i n c e r e l y

A l l i s o n Wi c k s CEO

SOC I A L CONE C T I ON

VO L UN T E E R I NG

91 VOLUNTEERS 13

Volunteering is a rewarding way to socially connect with other like - minded people . Being a volunteer sends a message that you care about your community . RCC has 9 volunteering experiences to choose from with customised roles available - we accommodate everyone ! Our family of over ninety ( 90 ) RCC volunteers give freely of their time across a range of programs , projects and events . The average age of our volunteer is 59 years . Without the support of our volunteers we simply could not continue to deliver to the needs of our communities .

Average Hours per Month

$444,325.20* 9,852 hours given back to community during FY21............

*Volunteering Qld - $45.10 per hour

R E S I L I ENC E

Volunteering develops new skills ,; creates greater confidence and competence . Challenges of helping people less fortunate builds character and coping mechanisms . as well as learning how to quickly adapt to our ever changing environment .

Table 1 - Volunteer Tenure

WE L L - B E I NG

Volunteering provides a sense of achievement and purpose which aids in greater self - esteem . Being a member of the RCC Family of volunteers combats stress , loneliness and social isolation . Helping others and contributing towards a better community

CAPAC I T Y

An annual report is a comprehensive report on a company ' s activities throughout the preceding year . Annual reports are intended to give shareholders and other interested people

EME RG ENC Y R E L I E F

F OOD & F I NANC I A L A S S I S T ANC E

ER Sessions

5980

People Helped...... 25% New Access Clients

During FY21 assistance for those most vulnerable across Redlands and Wynnum / Manly was doubled . Support included financial assistance , emergency transport , medical / scripts , food parcels ; which included meat , fruit and vegetables , frozen meals , personal hygiene items , new born baby needs for both infant and mother , phones , phone credit along with information , advice and advocacy . During the 8 week period of March / April the Centre delivered the equivalent support normally provided in 12 months . This was due to the effects of COVID19 and supplementary payment / s withdrawal .

4863

$260,000.00* Distributed across Redlands, SMBI, Minjerriba and Wynnun/Manly

*State & Federal ER funding

R E S I L I ENC E

72 community agencies referred clients , with the largest agency being Centrelink with 300 people .

The ER program creates opportunities for people to gain a better understand of their situation . The RCC ER program is built around providing a ' hand up ' with referrals to wrap around support / s being a vital part of the assessment process .

Table 2 - Referral Agencies

WE L L - B E I NG

Financial stress is a major cause of the increasing mental health issues in our community ; depression , anxiety and suicide . By adequately supporting the vulnerable with nutritious food , counselling and pathways to alleviate financial crisis with financial literacy people are better able to cope .

CAPAC I T Y

People accessing the ER program often require high level advocacy for a range of complex issues ; housing , mental health , substance abuse , unemployment / underemployment . By case managing clients towards engaging with services via referrals we build capacity in our community .

EME RG ENC Y R E L I E F . . .

S T A T I S T I C S

Our biggest demographic continues to be a single female with two school age children ...........

26 TONS OF FOOD !!!

8 5 % O F P E O P L E R A T E O U R E M E R G E N C Y R E L I E F S E R V I C E A S A W E S O M E

F I NANC I A L L I T E RAC Y BUDE T I NG

MONE Y F I NDE R

365 People Helped 752 Hours of Direct Assistance $11,000.00* Financial assistance distributed to further assist our financially disadvantaged....... *Funded by the Department of Communities, Housing & Digital Economies

Money Finder assists people with preparing budgets , explaining spending patterns , identifying and discussing needs versus wants , connecting eligible people with concessions and schemes as well as advocacy and information . Clients accessing this program are often in crisis . The aim of the Money Finder is to build a greater understanding of managing money where people are more confident in their spending - you really can have your cake and eat it too ! Money Finder is an integral part of the RCC Team providing a pathway from Emergency Relief and is now a referral agency for Centrelink and the Public Trustee . A high percentage of people accessing this program are complex and require multiple sessions to develop trust and understanding .

R E S I L I ENC E

Money Finder develops a greater understanding of the personal financial circumstances of each individual client . When people are more confident with their spending patterns they can develop independence to live a sustainable life .

Table 3 - Money Finder Survey Results

100

WE L L - B E I NG

With a greater understanding and confidence in managing their own finances people ' s well - being is increased . Anxiety built around debt and affordable living is a major contributor to anxiety and depression .

CAPAC I T Y

As indicated in the survey results around 80 % of people accessing the program feel supported and have increased confidence . People are better able to manage their own money ; building sustainability and independence is a major aim of the program .

F I NANC I A L L I T E RAC Y COUN S E L L I NG

F I NANC I A L COUN S E L L I NG

274 People Helped 826 Hours of Direct Assistance $1,785,154.00* *Financial debt that was removed and houses saved for clients over the last 12 months

Financial Counselling assists people with complex and long - term financial issues which in some circumstances may result in bankruptcy .

The aim of the Financial Counsellor ( FC ) is to assist people experiencing financial difficulty by identifying , presenting and clarifying options for money problems and by providing information and advice about ; credit and debt , rights of debtors , pros and cons of bankruptcy , payment plans , referrals to specialist services for gambling , family support , personal counselling , legal aid and ER .

R E S I L I ENC E

The FC is an important referral pathway for Money Finder and a number of RCC programs as well as a referral agency for the National Debt Helpline .

The Financial Counsellor actively engages with creditors through high level advocacy on behalf of the client . At all times the client is at the centre of every decision and is empowered to take control of their financial future .

People accessing FC are often the working poor , business owners and individuals with little to no understanding of the complexities of contracts .

WE L L - B E I NG

The Debt - to - income ratios for Australia have increased at a faster rate and a higher level and we don ' t see this trend changing in the near future .

People have often moved through a crisis believing they will resolve the issue and are now in a place of chronic debt which impacts every facet of their well - being . Support and advocacy often results in debt being removed which positively impacts increased well - being both physical and psychological .

CAPAC I T Y

Being in control of your financial future is empowering ; having choices , knowing your rights and accessing strong advocacy builds a feeling of increased positivity . People can move on towards a happier and more informed , sustainable life .

HOME L E S S UN I T ED

HOU S I NG SO L U T I ON S

415 Clients 257 Housed $6,583,055.00* Savings for Redlands Community

Homeless United commenced operations in 2018 in response to identified , unmet community need around case management of Redlands vulnerable homeless . Total State government funding issued over 4 years $ 150K . HU was funded as a pilot program by the State Government during FY21 and has continued to deliver housing solutions in one of the tightest rental markets due to COVID19 ; achieving a 98 % success rate in sustainable tenancies . When HU housing people we remain a support for them for 12 months . The HU Team continued to operate throughout the year including all lockdowns . Adapting service delivery to assist those most vulnerable ; face to face appointments continued to be necessary due to the presenting needs of our homeless . People presenting in HU are some of the most disadvantaged and complex people in Redlands . Over 20 agencies refer directly into HU with Bayside Housing being the largest referral agency . NEWS FLASH: HU officially closed on 1 November 2021 due to funding being issued to another provider .

$25,615 per person per year is the average cost of 'homelessness'

*Melbourne Sustainable Society Institute - UMEL https://www.abc.net.au/news/2017-03-16/cheaper-to-provide-homes-for-homeless-rather-sleep-rough/8354284? utm_campaign=abc_news_web&utm_content=link&utm_medium=content_shared&utm_source=abc_news_web

R E S I L I ENC E

The HU Team are highly skilled in developing trust and rapport with the client . Housing is not always possible immediately due to the low level of vacancies . It is vital that crisis support , wrap around assistance and referrals continue to build on the client ' s strengths whilst homeless .

WE L L - B E I NG

Authentic case management of our homeless provides a feeling that someone cares . HU is an important connector , providing nutritious meals , phones , transport assistance , information and advocacy which improves both physical and mental well - being .

Figure 4 - Causes of Homelessness

Other 16 %

CAPAC I T Y

The best way to help a homeless person is to refer them to a program that successfully builds skills and understanding towards a housing solution . Building people ' s skills towards long - term successful housing develops independent and responsible people .

Relationship Breakdown / Abusive 84 %

HOME L E S S UN I T ED . . .

45% OF HOMELESS SELF MEDICATE

53% Redlands Homeless are Male and rountinely sleep in cars or are couch-surfing

REASON FOR BEING HOMELESS

Homelessness is predominately caused by an experience of emotional, physical, psychological, sexual, or other type of abuse of trauma (87%).

47% Redlands Homeless are Female with 44% accessing crisis services in the last 6 months

MOST VULNERABLE

People aged 21-30 and 41-50 are the most vulnerable. With 60% of homeless being evicted due to a mental health issue. Around 98% of homeless don't believe drinking or drug use will make it difficult for them to remain or afford housing.

HOW LONG HAS IT BEEN SINCE YOU LIVED IN PERMANENT STABLE HOUSING

>1 year

1 year

2 years

3 years

4 years

5 years

6+ years

WE L L NE S S

A 4OW

491 Participants 784 Wellness Sessions $577,244.00* For every $ spent on wellness the ROI is between $3 - $6.....

The programme was developed to consist of two primary streams of service delivery . Those clients who access the centre and receive a single occasion to support meeting their identified need and the second stream being those who enter a case management style of support to work with the Wellness Coordinator to develop a wellness plan . Throughout the programme regular check - ins are conducted with each client measuring their ongoing sense of wellness . Data gathered so far has seen a positive trend toward improvement . Notable is that this has been over the period in which COVID19 restrictions have places considerable barriers to referral pathways as many services and activities in the community are currently not active .

*Calculated on $4 for FY21 - https://altius- group.com.au/news-and-research/news

A youth art competition was delivered to create the designs for the pencil cases . Around 1 , 000 pencil cases were distributed throughout Redlands schools . Contents of the cases supported youth mental health resources . YOU T H WE L L NE S S - P ENC I L CA S E P RO J E C T

Statistics for the program which ended on 30 June 2021 ; Total Participants : 491 Total number of Sessions : 784 Total Case Management : 279 .

Progress shows 100 % of clients showing statistically significant improvement in their wellbeing scores when measured at commencement and post interventions .

WE L L NE S S E X PO

Over 12 weeks 45 classes were delivered which saw 537 people attending . The Expo provided all of our community the ability to connect with a range of holistic programs from Yoga to bread making and career coaching . 25 % of people attending the Expo then connected with other internal programs to better support their needs .

Table 5 - Wellness Measures

CAPAC I T Y

Many clients identified social isolation as a significant factor in their current level of wellness . Support was given during COVID via regular phone contact and text messaging . Reframing the present circumstance and considering the future post high level restrictions .

Low Entry

Exit

Moderate Entry Exit

N I L S - NO I N T E R E S T L OAN S

NO I N T E R E S T L OAN S

32 Loans Issued $1,003

A Team of very dedicated volunteers leads the NILs program across Redlands and Wynnum / Manly .

Average Loan Amount

The program supports financially disadvantaged to obtain a No Interest Loan by actively assisting people with their application , budget preparation and compiling the necessary documentation to progress the loan approval . The NILs program plays an important role in advocating for clients who would not normally qualify for a regular bank loan . NILs provides a safe and manageable form of credit for necessary items like white goods , car repairs and registration , medical equipment , school needs and furniture .

$38,264.00* Over 600 hours was provided by three dedicated volunteers for NILs

*Funds are provided by Good Shepherd

R E S I L I ENC E

Payday lenders are the reason we advocate so strongly for our clients and the major factor in the Centre retaining this much needed program .

NILs provides a respectful and inclusive service that supports community members to obtain safe and reliable credit when a crisis hits . People accessing NILs can ' t often apply for a loan through mainstream credit providers and often have to revert to payday lenders at high credit .

Table 5 - Loan Usage

Furniture 4 . 2 %

WE L L - B E I NG

Educational 8 . 3 %

Medical 4 . 2 %

People assisted by NILs are supported through the process and immediate crisis to obtain the item / s needed . Often NILs is accessed by people experiencing financial hardship due to DFV . The Loan provides certainty and essential items for the household / family to restart their lives .

White Goods 50 %

Car Registration 20 . 8 %

CAPAC I T Y

Car Repairs 12 . 5 %

Once a NILs loan is successfully paid down clients have a great sense of achievement . Often returning for other items that they need and which make their lives richer ; creating better educational and medical outcomes . Car repairs and registration provide enhanced employment opportunities .

WYNNUM COMMUN I T Y P L AC E

A P L AC E F OR E V E R YONE I N WYNNUM - WC P

981 SUPPORT SESSIONS 1,350 HOURS OF FACE TO FACE ASSISTANCE $95,353.00* 7 TONES OF FOOD

The Centre was invited to participate in the Tender for pilot funding to support the people of Wynnum with a community place - ' A Place for Everyone '. It was a huge task to locate a suitable space in Wynnum that was highly accessible and affordable . We thank our partners in Phoenix Learning who welcomed us to co - locate at Bay Terrace for our first 12 months . Three weeks after funding was received WCP was officially opened on 21 July 2021 , in the midst of a pandemic . During FY21 WCP remained open to the community throughout every lockdown , continuing to provide support with food , fuel , transport assistance , financial relief for rental arrears , utility bills and car registration , information on other local services and agencies , advocacy for clients in need of help accessing a range of services including homeless support and referrals , No Interest Loans , Counselling , Financial Literacy , Pop - up Shops , Changing Lanes , Wellness Initiatives , NA & AA Meetings , connections to on - site visiting agencies and referrals to specialist agencies . A weekly community meal is due to launch in November . The Wynnum community quickly embraced our services which saw the ' Place ' move into our own space at 55 Berrima Street with the support of Churches of Christ .

*Value of support distributed to the Wynnum community (figure does not include staff wages)

R E S I L I ENC E

The support provided at WCP has a direct and positive impact on the people of Wynnum , how they respond and adapt during a crisis and how well they recover . ' WCP is a place for everyone in Wynnum '

WE L L - B E I NG

WCP has been in operation for 12 months and during this time has delivered services which have positively improved both physical and mental health . The Place has been 100 % accessible throughout COVID - giving the people of Wynnum a Place to go to when help is needed .

CAPAC I T Y

WCP provides an inclusive Hub for both the community and other local organisations in Wynnum to connect , deliver services , access support / s and increase people ' s knowledge on the many services available locally . Collaboration is key to our continued success .

The WCP Team are looking forward to delivering more programs over the next year given funding is ongoing post 30 March 2022 .

COUN S E L L I NG

C R I S I S , G ENE RA L I S T & HO L I S T I C

Days of FREE Counselling

250

Counselling in FY21 was delivered from Head Office in Capalaba and Wynnum Community Place .

$0 Funding $120,000.00*

Three of our counsellors are permanent , fully qualified professionals who choose to volunteer their time to help others . Two of our Team have been in the program since it ' s inception in 2017 . The RCC Counselling program delivers FREE mental health assistance to people in our community who would otherwise be unable to access this type of service . People do not need to comply with eligibility criteria and can remain being assisted for how ever long is needed .

None of our Counsellors are paid

*Direct support provided in FY21

CA S E S T UDY

A female client , presenting with long term depression , for which she is medicated . Client also sees a psychologist though this is only possible once every 6 weeks . Referred to the Centre by Beyond Blue . Client is actively engaged and working towards , in her words , ‘getting better’.

Male 25 %

Women - 75 % | 9 % < 30 yo | 66 % > 30 yo

Men - 25 % | 7 %< 30 yo | 18 % > 30 yo

Female 75 %

Depression

DOMEST I C & FAMI LY V I OLENCE 4 1%

SU I C I DAL I TY 1 8%

Anxiety

Relationship

Grief

Inwards Referrals B E Y O N D B L U E S T R I D E B E N E V O L E N T R E D L A N D S F E L L O W S H I P Q L D

Self - Empowerment

Borderline Personality

AOD

D F V A S S I S T - P I L O T

A S S I S T I NG A L L P EOP L E E X P E R I ENC I NG D F V

DFV Assist is a pilot program that has been developed to address identified and unmet community need in the domestic and family violence space for the people of Redlands presenting in low to moderate risk . Low to moderate risk in DFV is around 70 % of cases *. This early intervention phase is where the DFV Assist program can have the most beneficial effect , Acute DFV sits at 30 % of cases ; at this late stage a crisis response is necessary . DFV Assist supports people on their relationship journey and puts them at the centre of the decision making process . The DFV Assist programme provides a holistic support structure for the overall wellbeing of the clients encompassing immediate physical and social needs , along with psychological / mental assistance as appropriate ; emergency relief ( sustenance , financial , housing ), referral pathways to legal and other sectors of the community ( childcare , removalists ), trauma - informed counselling and psychoeducation with regard to DV and communication , risk assessments and safety plans , generalist counselling with a focus on wellbeing to rebuild a strong sense of self and empowerment . A range of measures will be taken pre and post participation in the program . Over the course of 12 months metrics captured will , for the first time , illustrate the picture of DFV for the Redlands ' community . To break the cycle of DFV , we as a society , need to change the way in which we assist people in DFV circumstances , Relationships are complex and often negatively impacted by external stressors . Statistics prove that people return to unhappy relationships between 5 to 7 times . We believe that asking people who are in crisis to make life - changing decisions is not conducive to empowering long - term change . One exciting arm of DFV Assist is our youth channel which will connect with young people in their way on their chosen media - ' Tic Toc ' - we know that many young people are in denial about their relationship / s and what ' love ' really is ........

P ROUD L Y F UND E D B Y :

R E S I L I ENC E

By accessing the DFV Assist program people will gain a better understanding of themselves and their relationships . People will develop strategies towards healthy relationships and how to better communicate to resolve conflict .

WE L L - B E I NG

DFV Assist is here to listen to your life story , assist you in the best possible way , so you can live your best possible life !

* https :// www . abc . net . au / news / 2021 - 05 - 17 / qld - domestic - violence - cases - rise - sharply - coercive - control - law / 100133958 & ABS 2017

CAPAC I T Y

DFV Assist creates a safe a space for all people experiencing DFV to learn about themselves , their relationships and their strengths so that they can build a happier , safer and more fulfilled life .

S T RA T E G Y ' BU I L D I NG R E S I L I ENC E , COMMUN I T Y WE L L G I NG AND CAPAC I T Y '

Question 1 Do the existing RCC services / programs fit the Community ' s needs ? WHA T OUR COMMUN I T Y I S T E L L I NG U S . . . . . . .

Question 3 Should RCC services be delivered in other Redlands areas eg Stradbroke Island ?

Question 4 What are we missing ?

Question 2 Do our services / programs deliver against our vision - ' Building Resilience , Community Wellbeing and Capacity ?'

Question 5 Would you like to see more events for our Member / Volunteer / Supporter / Partnership / Donors ?

OUR PERFORMANCE

The following pages provide a full financial audit of the Redland Community Centre's accounts presented by Integrated Audit Services. As part of good financial governance the Board undertakes to provide the members and supporters a full set of audited financial statements annually.

OUR BOARD

Chairperson - Christopher Webster Treasurer - Ross Alcorn

Secretary - Robyn Bridges Member - Wayne Tynan Member - Lynn Healy Member - Jenni Day Member - Helen Kelly (February 2020 to January 2021)

FUNDING

Other Expenses 11%

During FY20 the Centre received $1,160,374 in grants from across all tiers of government, a 35% increase on FY20. Grant expenditure was up by 81% at $421,685.

Grant Expense 33.3%

Employee Costs 55.7%

Donations were up by 140% at $74,686.

Integrated Audit Service Pty Ltd Authorised audit company no.: 342577 A.B.N. 27 138 518 877 A.C.N. 138 518 877

Directors: Bevin Schafferius CA Vanita Chand CA

AUDITOR’S INDEPENDENCE DECLARATION TO THE EXECUTIVE COMMITTEE OF REDLAND COMMUNITY CENTRE INC

In accordance with the requirements of section 60-40 of the Australian Charities and Not-for-profits Commission Act 2012 , as auditor for the audit of Redland Community Centre Inc for the year ended 30 June 2021, I declare that, to the best of my knowledge and belief, there have been: a No contraventions of the auditor independence requirements as set out in section 60-40 of the Australian Charities and Not-for-profits Commission Act 2012 in relation to the audit; and

b No contraventions of any applicable code of professional conduct in relation to the audit.

Bevin Schafferius CA Director Registered Audit Company (No. 342 577) Registered Auditor (No. 479033)

Fortitude Valley, 2 November 2021

Street: Level 1, 119 Robertson Street FORTITUDE VALLEY QLD 4006

Postal: PO Box 846 NEW FARM QLD 4005

Contact: admin@integratedaudit.com.au www.integratedaudit.com.au

Phone (07) 3252 7399 Fax (07) 3252 7377

Liability limited by a scheme approved under Professional Standards Legislation

Redland Community Centre Inc ABN 20 407 790 052 Statement of Profit or Loss and Other Comprehensive Income For the Year Ended 30 June 2021

2021 $

2020 $

Note

4,442

Finance income Other revenue

4 3

10,397 971,157 (513,355) (16,807) (232,526) (89,876)

1,319,336 (705,853) (29,231) (421,685) (139,312)

Employee benefits expense

Depreciation and amortisation expense

Grant Expenditure Other expenses

Profit before income tax Income tax expense

27,697

128,990

Profit from continuing operations

27,697 27,697

128,990 128,990

Profit for the year

Other comprehensive income, net of income tax Total comprehensive income for the year

27,697

128,990

Redland Community Centre Inc ABN 20 407 790 052 Statement of Financial Position As At 30 June 2021

2021 $

2020 $

Note

ASSETS CURRENT ASSETS Cash and cash equivalents Trade and other receivables TOTAL CURRENT ASSETS NON-CURRENT ASSETS Property, plant and equipment TOTAL NON-CURRENT ASSETS

600,272

909,198

1,581

600,272

910,779

134,522 134,522 734,794

97,265 97,265

TOTAL ASSETS

1,008,044

LIABILITIES CURRENT LIABILITIES Trade and other payables

23,981 49,169 29,282 102,432

36,441 89,952 276,989 403,382

8 9

Employee benefits

Other financial liabilities

TOTAL CURRENT LIABILITIES NON-CURRENT LIABILITIES TOTAL LIABILITIES

102,432 632,362

403,382 604,662

NET ASSETS

EQUITY Retained earnings

632,362 632,362 632,362

604,662 604,662 604,662

TOTAL EQUITY

Redland Community Centre Inc ABN 20 407 790 052 Statement of Changes in Equity For the Year Ended 30 June 2021

2021

Retained Earnings $

Total $

Note

Balance at 1 July 2020

604,662 27,697

Profit attributable to members of the parent entity Transactions with owners in their capacity as owners Balance at 30 June 2021

632,362

2020

Retained Earnings $

Total $

Note

Balance at 1 July 2019

475,668 128,990

Profit attributable to members of the parent entity Transactions with owners in their capacity as owners Balance at 30 June 2020

604,662

Redland Community Centre Inc ABN 20 407 790 052 Statement of Cash Flows For the Year Ended 30 June 2021

2021 $

2020 $

Note

CASH FLOWS FROM OPERATING ACTIVITIES: Receipts from customers

1,320,917 (1,553,063)

969,618 (574,401)

Payments to suppliers and employees

4,442

10,397

Interest received

Net cash provided by/(used in) operating activities

(227,704)

405,614

CASH FLOWS FROM INVESTING ACTIVITIES: Purchase of property, plant and equipment Net cash provided by/(used in) investing activities

(81,222) (81,222)

(64,465) (64,465)

Net increase/(decrease) in cash and cash equivalents held Cash and cash equivalents at beginning of year Cash and cash equivalents at end of financial year

(308,926) 909,198

341,149 568,049 909,198

600,272

Redland Community Centre Inc ABN 20 407 790 052 Responsible Persons' Declaration

The responsible persons declare that in the responsible persons' opinion:

 there are reasonable grounds to believe that the registered entity is able to pay all of its debts, as and when they become due and payable; and

 the financial statements and notes satisfy the requirements of the Australian Charities and Not-for-profits Commission Act 2012 .

Signed in accordance with subsection 60.15(2) of the Australian Charities and Not-for-profit Commission Regulation 2013 .

Responsible person .............................................................. Responsible person ...............................................................

Dated

Integrated Audit Service Pty Ltd Authorised audit company no.: 342577 A.B.N. 27 138 518 877 A.C.N. 138 518 877

Directors: Bevin Schafferius CA Vanita Chand CA

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF REDLAND COMMUNITY CENTRE INC

Report on the Audit of the Financial Report

Opinion

We have audited the accompanying financial report of Redland Community Centre Inc which comprises the statement of financial position as at 30 June 2021, and the statement of profit or loss and other comprehensive income, and statement of cash flows for the year ended on that date, notes comprising a summary of significant accounting policies and other explanatory information, and the Management Com mittee’s declaration. In our opinion, the financial report of Redland Community Centre Inc ("the Association") is in accordance with Division 60 of the Australian Charities and Not-for-Profits Commission Act 2012 including: i. giving a true and fair view of the Association's financial position as at 30 June 2021 and of its performance for the year ended on that date; and ii. complying with Australian Accounting Standards – Reduced Disclosure Requirements (RDR) and Division 60 of the Australian Charities and Not-for-Profits Commission Regulation 2013 .

Basis for Opinion

We conducted our audit in accordance with Australian Auditing Standards. Our responsibilities under those standards are further described in the Auditor’s Responsib ilities for the Audit of the Financial Report section of our report. We are independent of the Association in accordance with the auditor independence requirements of the Australian Charities and Not-for-Profits Commission Act 2012 and the ethical requirements of the Accounting Professional and Ethical St andards Board’s APES 110 Code of Ethics for Professional Accountants (the Code) that are relevant to our audit of the financial report in Australia. We have also fulfilled our other ethical responsibilities in accordance with the Code.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Other Information

The Management committee is responsible for the other information. The other information comprises the information included in the Association ’ s annual report for the year ended 30 June 2021, but does not include the financial report and our auditor’s report thereon. Our opinion on the financial report does not cover the other information and accordingly we do not express any form of assurance conclusion thereon. In connection with our audit of the financial report, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial report or our knowledge obtained in the audit or otherwise appears to be materially misstated.

Street: Level 1, 119 Robertson Street FORTITUDE VALLEY QLD 4006

Postal: PO Box 846 NEW FARM QLD 4005

Contact: admin@integratedaudit.com.au www.integratedaudit.com.au

Phone (07) 3252 7399 Fax (07) 3252 7377

Liability limited by a scheme approved under Professional Standards Legislation

If, based on the work we have performed, we conclude that there is a material misstatement of this other information; we are required to report that fact. We have nothing to report in this regard.

Responsibility of the Management Committee for the Financial Report

The Management Committee of the Association is responsible for the preparation of the financial report that gives a true and fair view in accordance with Australian Accounting Standards - RDR and the Australian Charities and Not-for-Profits Commission Act 2012 and for such internal control as the Management Committee determines is necessary to enable the preparation of the financial report that gives a true and fair view and is free from material misstatement, whether due to fraud or error. In preparing the financial report, the Management Committee is responsible for assessing the Association ’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Management Committee either intends to liquidate the Association or to cease operations, or have no realistic alternative but to do so.

Auditor’s Responsibil ities for the Audit of the Financial Report

Our objectives are to obtain reasonable assurance about whether the financial report as a whole is free from material misstatement, whether due to fraud or error, and to issue an audit or’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with the Australian Auditing Standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of this financial report.

As part of an audit in accordance with the Australian Auditing Standards, we exercise professional judgement and maintain professional scepticism throughout the audit. We also:

• Identify and assess the risks of material misstatement of the financial report, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control. • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Association ’s internal control.

• Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the Management Committee.

Conclude on the appropriateness of the Management Committee’ s use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the Association’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor’s report to the related disclosures in the financial report or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor’s report. However, future events or conditions may cause the Association to cease to continue as a going concern.

• Evaluate the overall presentation, structure and content of the financial report, including the disclosures, and whether the financial report represents the underlying transactions and events in a manner that achieves fair presentation. We communicate with the Management Committee regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit. We also provide the Board of Management with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

Bevin Schafferius CA Director Registered Audit Company (No. 342577) Registered Auditor (No. 479033)

Fortitude Valley, 2 November 2021

BOARD NOMINATIONS - 2021

Redl and Commun i t y Cent re Board are a l l vo l unteer s . . . . . . . . .

COMMUNITY CHAMPIONS I F YOU OR ANYONE YOU KNOW OF WOULD L IKE TO ENQUIRE ABOUT BECOMING E I THER A VOLUNTEER , BOARD MEMBER OR A MEMBER OF REDLAND COMMUNI TY CENTRE PLEASE CONTACT ;

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INFO @ REDLANDCOMMUNI TYCENTRE . ORG

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FOR MORE INFORMAT ION

HONOUR ROL 202 1

F re edom Prop erty - L e anne Boj arsk i Ray Wh i te Ca p a l aba

Gordon L awrence Lou i se Den i senko Wynnum RS L Wynnum L ad i es A ux i l i ary Red l and Founda t i on Red l ands Re a l ty Garden L andsca p es & Ma i ntenance Serv i ce De pot Ca p a l aba Ca p e Moreton Charters L J Hooker - Lou i se Den i senko

Smart Tots Ch i l dcare Mary St p er f ect st art aNDREW l AM I NG , mp St ar Commun i ty Serv i ces Ca p a l aba Centra l shop p i ng centre The Church of J esus Chr i st of L a tter - day Sa i nts The Loca l Guys Test and T ag Red l and Bay Dom i no ' s Ca p a l aba Goodst art E ar l y L e arn i ng Ca p a l aba - Gre enup Stre et

Boa tt i me Yacht Charters Cand l es by Ama z i ng Grace Mayor Karen W i l l i ams QL D L uxury Car rent a l s OneMot i on D i g i t a l

Red l and C i ty Counc i l Ra p i d Re l i e f Te am A U The F rench T ab l e V i ctor i a Po i nt Sharks Sport i ng C l ub Ca p a l aba L i ons C l ub A l e x andra H i l l s St a te H i gh School Dona l d S i mpson Commun i ty Centre L td .

Rema x Bays i de prop ert i es He l lo House Photogra phy Astrol i f e - Mur i e l Brawn S i rromet W i neRry @ Re a l ty J u l i e O ’ Ca l l aghan Be i House By The Ru l es Conveyanc i ng - Ch loe Da v i es Un i que P est & Bu i l d i ng i nsp ect i ons - M i ck Ke l low Stradd i ev ar i ous F i rst Na t i ona l Re a l Est a te C l eve l and Prec i s i on Loans - L ynn Sturgess S i mp l y Cra f ted & Co Bank of Que ens l and C l eve l and J ack Hughes Photogra phy Pr i nt Don Brown , MP RE A Group Doma i n Rema x Bays i de Re a l est a te . com . a u - Chr i st i na Dem i tr i ou rED L ANDS cHR I ST I AN rE FORM cHURCH a L L THE ANONYMOUS DONORS . . . . . .

Bunn i ngs Warehouse A ustra l i a Red l and Bay Un i t i ng Church Store , Stock and Se l l Commonwe a l th Bank C l eve l and CA F F E Cra f t and F r i endsh i p Hand He art Pocket The Anchor by the Bay Bend i go Bank , Wynnum Man l y Commun i ty Bank Branch Red l ands F r i endsh i p C l ub Domest i cs P L US Que ens l and Renew L i f e L awn Mow i ng The Ca p a l aba Rot ary Red l ands I ntegra ted E ar l y Ye ars P l ace Sou l Purpose Sup port J a i pur P a l ace Share the d i gn i ty Mak i ng a d i f f erence Ozharvest AngL I can church of Resurrect i on St Andrews Church Orm i ston

C l eve l and Un i t i ng Church Ca p a l aba Un i t i ng Church Ma t i l da ' s Dona l d S i mpsons Centre St V i ncent De P a u l Soc i ety Ca p a l aba Red l ands Youth J ust i ce Serv i ce Centre Ca p a l aba L i brary Ken Rose J i m McGra th cR p ETER cUMM I NG

rOSS v AST A , mp cA P A L ABA rOT ARY c L EVE L AND rOT ARY wE L L I NGTON pO I NT rOT ARY rED L AND bAY rOT ARY mORETON bAY cOL L EGE d I NER EN rOUGE

THANK YOU To all our generous donors, sponsors, volunteers and community members and leaders

TOGETHER WE CAN DO MORE.....

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