Temple Health: Vendor-Neutral Managed Services Program Revolutionizes Staffing Operations & Cost Management
Executive Summary Temple University Health System, a 1,020 bed academic health system based in Philadelphia, is dedicated to providing access to quality patient care and supporting excellence in medical education and research. During the COVID-19 pandemic, seeking clarity on staffing and cost inconsistencies amid rising patient demand, Temple partnered with AMN Healthcare to collaboratively build a more balanced workforce.
Combining data analytics, workforce strategy, and recruitment into a technology-forward, total talent solution, we prescriptively identified Temple Health’s staffing needs and created a foundation of data guidance and utilization to reallocate and balance their workforce. Despite an increase in patient demand over the course of our partnership, Temple has been able to maintain a steady 92% Fill Rate, achieved by increasing their core staff and float pool Full Time Equivalents (FTEs) by 8.9% and 46% respectively, strategically prioritizing agency talent through informed data insights, and reducing employee turnover by 4.1% . As of 2023, the program has resulted in a reduction in Temple Health’s overall clinician bill rates— 11% lower than the rest of the Northeast region—and a total cost savings of $12,250,000 .
Client Background
Temple University Health System is a 1,020 bed, Philadelphia-based academic health system dedicated to providing access to quality patient care and supporting excellence in medical education and research.
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