Temple Health: Vendor-Neutral Managed Services Program Revolutionizes Staffing Operations & Cost Management
We identified key Temple Health stakeholders to receive biweekly analytics reports and implemented a tracking tool for overall progress mapping. Additionally, we scheduled an onsite meeting to collaborate with Temple’s recruitment and marketing teams, focusing on attracting the best talent, reviewing analytics and program trends, and analyzing tracking tools to quantify program outcomes. We continued our collaborative communication through Quarterly Business Reviews (QBR), to share insights and progress as the program progressed.
Results Since 2021, Temple Health’s partnership with AMN Healthcare Total Talent Solutions has built a foundation of data guidance and utilization to reallocate and balance their workforce. The success of our relationship was made possible through tremendous buy-in, transparency, and action by Temple Health from day one—the results are a true testament to the power of trust and collaboration. As of 2023, despite an increase in patient demand, Temple has been able to maintain a steady 92% Fill Rate, achieved by increasing their core staff and float pool Full-Time Equivalents (FTEs) by 8.9% and 46% respectively, strategically prioritizing agency talent through informed data insights, and reducing employee turnover by 4.1% . By entrusting AMN Healthcare to manage their bill rates and decreasing reliance on contingent labor—agency utilization decreasing 64% YOY—Temple has achieved, on average, an 11% lower bill rate than the rest of the Northeast region. Partnering with AMN Healthcare, Temple Health has successfully leveraged the power of technology solutions to build a more balanced workforce landscape, driving a total of $12,250,000 cost savings in the process. “The AMN Healthcare team united as a collaborative, total talent partner throughout this program, adapting to our needs and operating transparently from start to finish,” Dr. Chaudron Carter Short, Appointed Chair of the Department of Nursing and Professor of Nursing in the College of Public Health at Temple Health said. “We have successfully exceeded our initial organizational goals and established a foundation for future growth with our strategic partner.” The partnership between Temple Health and AMN Healthcare provides a platform for innovation that combines the ability to accurately predict staffing needs in advance with the technologies and processes to acquire and place healthcare professionals for the right position at the right time to deliver a true Total Talent Solution. Because of the commitment to shared goals and our teams pulling together, Temple Health is in a strong position to continue delivering exceptional patient care no matter what the future brings. 92% 4.1% 11% FILL RATE TURNOVER BILL RATE steady maintained reduction attained decrease
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