HIGH FIVES!
Guide From: Eric Heiden, Burley Accounting General To: Kathy Weaver, Corp Supervisor Accounts Payable
Kathy helped me with two major problems on the cash drawer report — one involving a refund check and one involving an online payment. This is far from the first time she’s helped me, and I can definitively say that I couldn’t do my job without her. Wow From: Dallas Sorenson, Pocatello Inventory Control Specialist To: Whitney, Pocatello Inside Sales Whitney is busy but always ready to help every customer who walks through our doors. Strive
Easy From: Caleb Hoobery, Boise Inventory Control Manager To: Jay Tegethoff, Twin Falls Inside Sales Manager
I’d like to take the time to thank Jay Tegethoff and the Twin Falls team for getting Milwaukee saw blades to us when we sold out of them. Jay didn’t hesitate to help, and he got them to us extremely fast so we were not without product for long. Safe From: Ben Thomas, McCall General Manager To: Eric Nickasch, McCall DOT Driver A citizen texted me to let me know how professional Eric is as a driver: following the speed limit, stopping at all stop signs, and using turn signals. The citizen stated it was refreshing to see a big truck driving around and not simply breaking all the rules because they are in a big truck. Nice job, Eric!
From: David Inocencio, Jerome Transfer Yard Manager To: Mitch Sherman, Jerome Maintenance Manager
I wanted to express my thanks to Mr. Mitch Sherman for his ongoing efforts in helping us maintain and repair our equipment here at the Jerome Transfer yard. Despite being shorthanded and spread thin, Mitch always finds a way to help us solve any mechanical issues in a timely manner. Mitch’s knowledge base and problem-solving skills are a great asset to our operation! Thank you, Mitch!
RESILIENT, ADAPTABLE, UNITED: THE BOISE YARD THRIVES
As summer blazes in Boise, the scorching heat brings the challenge of enduring long hours under the sun, and no one in the company feels this as much as our yard crews. The Boise yard expects a busy summer but with a more manageable pace than in previous years. Yard Manager Amber Hall and Assistant Yard Manager Kevin Teague try to stay on top of summer- related challenges to ensure everyone stays hydrated and protected. Essential items like sunscreen and electrolyte pops are provided, and load-building hours are adjusted to minimize exposure to the blistering blacktop. But it’s not just about surviving the summer; it’s about thriving as a team. Embracing the principles of LEAN culture, Amber appreciates the efforts of Jeff Ward and the SCI Team. “They have really encouraged the crew to slow down and identify simple but impactful changes,” she says. A unique aspect of the Boise yard is the robust will-call system, which allows it to optimize the yard’s design for crew functionality rather than a customer-centered
design. Feeling energized by the LEAN principle, the team has focused on simple micro-projects that help employees daily. Asking questions like, “What do you want to change on your lift?” and “What products need to be easier to pull?” has impacted morale, meaning the shifts are employee- driven and easy to adopt. One such example is the innovative solution recently devised by the drivers in a quick “Fix What Bugs You” brainstorming session. Elliot Fuller, Cameron Cooke, and Brandon Radloff saw a need to improve the pigtail connecting the trailer to the Moffett. The pigtail was
kinking regularly, necessitating replacement at $100 a pop. On top of that, the sideways placement meant drivers were regularly busting their knuckles on the Moffett steps. Examination of the situation revealed a metal plate that could be removed to straighten the pigtail. This spirit of cooperation extends beyond the Boise yard, with this and other shared insights benefiting multiple locations. The transformation of the Boise yard over the past few years is remarkable. The team has undergone many changes but has remained resilient, adaptable, and united. What was once a fragmented environment has evolved into a cohesive and supportive community. Amber states, “Kevin and I value our team, and we recognize how much our team has changed and how much they can continue changing. We appreciate everyone working hard and coming together.” Their commitment to excellence and willingness to learn and grow together ensures that the Boise yard thrives even in the hottest conditions. With a team like this, there’s no daunting challenge and no summer too scorching to overcome.
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