10/20/23
THERE ARE TWO BASIC TYPES OF TEAM CONFLICT: SUBSTANTIVE (SOMETIMES CALLED TASK) AND
EMOTIONAL (OR RELATIONSHIP).
Substantive conflicts arise over things such as goals, tasks, and the allocation of resources.
Emotional conflicts arise from things such as jealousy, insecurity, annoyance, envy, or personality conflicts.
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CONFLICT CAN BE BENEFICIAL: NOT ALL CONFLICT IS NEGATIVE.
Eustress is a positive reaction to stress that generates a desire to achieve and overcome challenges.
Groupthink is the mindset that develops when people put too much value on team consensus and harmony.
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