10/20/23
One of the main challenges of communication, people not meeting others where their understanding of the situation is at.
We are individuals and have different levels of education, experience, communication styles and retention of information.
NEVER ASSUME ANYTHING
If someone is quiet, nonparticipating in discussions, never assume they know nothing of the issue and/or nothing at all.
Making assumptions can come across as disrespectful or arrogant.
Strike the right balance, tone and pitch your communications.
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Address individuals based their position, communication style and appropriateness of the situation.
Be open minded about decisions relating to staffing, a vendor or a product.
If you're being friendly and reasonable, the other person will be more likely to as well.
Don’t be that person that nobody wants to communicate with, because you are perceived as negative.
If you maintain a reasonable tone consistently, you begin to establish a way you are viewed and setting the tone for business matters.
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