OUR LEADING WARRANTY
In our effort to provide safer, quality play products for children, our products meet or exceed the standards set forth by the below organizations. Additionally, we follow our own strict in-house standards and guidelines. WE MEET OR EXCEED INDUSTRY STANDARDS
Our warranty guarantees years of unlimited fun. View our full warranty by visiting us online at srpplayground.com/warranty.
Superior Recreational Products (SRP) warrants that its product will be free from defects in materials and workmanship as well as maintain structural integrity for the periods listed below from the date of invoice and once SRP has been paid in full. This warranty is in effect only if the product has been assembled and installed strictly in accordance with the setup instructions provided by SRP, good construction practices, and has been subjected only to normal use and exposure.
ISO 9001 and ISO 14001 ISO industry certification processes are issued by International Organization for Standardization. ISO 9001 is used to measure manufacturing standards and to certify company compliance with quality management systems covering design, development, production, installation, inspection, and testing. ISO 4001, also known as the “Green Certification,” specifies the requirements of an organization having an environmental management system (EMS). SRP’s steel playground line is manufactured in an ISO 9001 and ISO 14001 certified facility. PCI 4000 Certification by the Powder Coating Institute recognizes competency and processes in place to consistently produce high- quality powder coated products. PCI certification is the result of an extensive and rigorous audit process and SRP’s steel playground manufacturing facility has this certification. In-House Standards At Superior, we only use quality playground materials. Our playgrounds are proudly made in the USA and are built to last. To ensure the safest play for your children, we offer: • Quality control inspection on all parts and shipments • All products must pass inspection in our IPEMA Certified In-House Testing Facility • In-house production of most products • All products meet or exceed CPSC, ASTM, and ADA Safety Guidelines • On-staff CPSI certified employees • Local field factory trained installation technicians • Direct connect component attachment system • Products constructed from Allied's heavy-wall galvanized steel tubing, which is protected by Allied’s patented Flo- Coat © process that uses triple-coat corrosion protection (zinc, conversion coating, and clear topcoat) to provide a smooth, shiny appearance that is unmatched in strength and durability
International Play Equipment Manufacturers Association™ In the interest of playground safety, the International Play Equipment Manufacturers Association (IPEMA™) provides a third- party certification service whereby a designated independent laboratory, TÜV SÜD America Inc., (TÜV), validates an equipment manufacturer’s certification of conformance to the standards below. • ASTM F1487-11, excluding sections 7.1.1, 10 and 12.6.1: Standard Consumer Safety Performance Specification for Playground Equipment for Public Use • CAN/CSA-Z614-14, excluding clauses 9.8, 10, and 11: Children’s Playspaces and Equipment A list of current validated products may be viewed on their website at www.ipema.org. SRP is a member of this organization.
• 10-Year Limited Warranty on shade fabric and Ascend Rope Climber cable breakage • 5-Year Limited Warranty on powder coat and climber nets and cables • 3-Year Limited Warranty on electronic play and Ascend Rope Climber flexible rubber belting • 1-Year Limited warranty on moving parts, Shade cable, and materials not covered above
• Lifetime* Warranty on playground steel and recycled posts, all stainless steel hardware, c-line fittings, and aluminum post caps • 20-Year Limited Warranty on steel Shade structures • 15-Year Limited Warranty on playground pipes, rungs, loops and rails, roto-molded plastics, HDPE plastic sheets, punched steel decks, and recycled decks
Limited Warranty: Structural Steel SRP offers a *Lifetime Limited Warranty on structural steel frames against failure due to rust-through corrosion under normal environmental conditions. Should the parts need to be replaced under the warranty, SRP will manufacture and ship new replacement parts at no charge for the first ten years, thereafter pro-rated at 50% for the second ten years and 25% from there on. Workmanship is warranted for a period of five years. This steel warranty shall be void if damage to the steel is caused by the installer or from physical damage, damage by salt spray or sprinkler systems, contact with chemicals, chlorine, pollution, misuse, vandalism, or any act of God. Limited Warranty: Powder Coat Superior Recreational Products offers a 5-year Limited Warranty for standard powder coating and a 7-Year Limited Warranty for Corrosion Defense Package powder coating to the original purchaser. This Limited Warranty is for factory applied finish only. Damage occurring from shipping, erection, vandalism, accidents, or field modification is not covered in this limited warranty and will require field touch-up immediately and periodically thereafter. The owner must report any defect in powder coat at the time the installation is completed. Not covered by this Limited Warranty are acute angles, welds, and end plates. The Limited Warranty for powder coating provides the following after a 5-year exposure period when applied according to the recommendations listed on the product’s technical data sheet and appropriate surface preparation has been utilized. • The coatings shall retain their original color with a ∆E of <7.5 units for high chroma colors (yellows, reds, oranges, etc.) and a ∆E of<5.0 units for low chroma colors, when tested in accordance with ASTM D 2244. • The coating shall retain a minimum of 50% of its original gloss level after washing, when tested in accordance with ASTM D 523. • The coating shall exhibit chalking no worse than numerical rating of 6, when evaluated in accordance with ASTM D 659-80. Stainless Steel Series (Powered by Playdale Playgrounds) Playdale Playgrounds warrants its products to the original customer to be free from structural failure due to defect in materials or workmanship during normal use and installation in accordance with the published specifications. The warranty shall commence on the date of the invoice and terminate at the end of the period on the full warranty statement. The warranty is valid only if the products are installed properly and in conformance of the specifications, installation guides, Playdale Playgrounds design layout, and properly maintained in accordance with the maintenance schedule provided within the installation instructions. Playdale Playgrounds reserves the right to accept or reject any claim in whole or in part. Playdale Playgrounds will not accept the return of any product without prior approval by Playdale management. Electronic Play SRP guarantees the speakers, sound chips, and circuit boards used in the production of their electronic play products for 3 years, against electronic failure caused by manufacturing defects. This guarantee does not include failure as a result of any form of misuse, vandalism or neglect including, but not limited to accidental damage while changing the batteries or servicing the internal electronics, a failure to follow the battery replacement guide, the troubleshooting guide or the care and maintenance instructions for the electronics units. Pricing, Cancellation, Return, and Shipping Policies All prices are F.O.B. factor and do not include freight, installation, shipping and handling, surfacing, or applicable taxes. All prices listed were current at the time of printing and in U.S. currency. Prices are subject to change without notice. To view our return policy, please visit superiorrecreationalproducts.com/returns. For information on Return Material Authorizations please call 1.800.327.8774. To view our shipping policy, please visit superiorrecreationalproducts.com/shipping. For any further information, please call 1.800.327.8774. *For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all parts will be free from defects in materials and manufacturing workmanship. This warranty does not cover damage caused by vandalism, misuse or abuse, altered or modified parts, or cosmetic damage such as scratches, dents, or fading or weathering and normal wear and tear. This warranty is valid only if the structures are installed in conformity with instructions provided by Superior Recreational Products using approved Superior Recreational Products parts. Superior Recreational Products will deliver the repaired or replacement part or parts to the site free of charge, but will not be responsible for labor or the labor costs of replacement. Warranty claims must be filed within the applicable warranty period and accompanied by a sales order or invoice number.
American Society for Testing and Materials The American Society for Testing and Materials (ASTM) is an independent and world renowned developer of
technical standards utilized in testing a multitude of products. ASTM developed F1487 Standard Consumer Safety Performance Specifications for Playground Equipment for Public Use. The current standard is F1487-11, published in 2011.
U.S. Consumer Product Safety Commission The U.S. Consumer Product Safety Commission (CPSC) presents safety guidelines through the publication of
their Public Playground Safety Handbook. This handbook promotes greater safety awareness among those who purchase, install, and maintain public playground equipment. The handbook can be viewed on the CPSC’s website, cpsc.gov. United States Access Board The U.S. Access Board is a federal agency that promotes equality for people with disabilities. They’ve developed guidelines and standards for built environments, such as playgrounds.
WE USE QUALITY PLAYGROUND MATERIALS Learn more about the materials we use in our playgrounds by visiting srpplayground.com/why-superior/materials.
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MADE IN THE USA
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