Customer Choice Of Electricity Supplier Embedded network customers have the right to get their electricity (the kilowatt-hour component) from the site owner or from an authorised electricity retailer of their choice. If they get their electricity from a retailer, they may still have to pay the supply charge to the si te owner. Regional Queensland customers can choose their own electricity retailer, but only if that retailer is willing to make an of fer. Power of choice: In Victor ia, New South Wales and South East Queensland, Embedded network customers have the r ight to purchase electr ici ty from a licensed retailer of their choice.
Customer Energy Rights Whether electr ici t y is purchased from an author ised energy retailer or the site owner, customers have access to a range of consumer protections. Customers are not locked into any agreement for electrici ty supply wi th the si te owner and have the right to move to an electricity retailer. If they do sign a contract wi th a retailer, they have 10 days to change their mind (the ‘cooling of f ’ per iod). Customers can always go back to purchasing from the si te owner. I f embedded network customers want to install a solar or bat tery system, they’ll need the permission of the site owner.
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