Business Priorities The new era of Wholesale Distribution
Regulatory Requirements Added complexity through new requirements specifically in the areas of customer protection, circular economy,
Talent Shortage Growing demand for
Volatile Supply Chain
Increased Competition
With new, disruptive players in the market, distributors are being driven to find new revenue sources such as value-added services
The impact of global dynamics on the supply chain is driving distributors to implement
sustainable products drive mill products manufacturers to align their offerings with consumer preferences and support full traceability across the supply chain. across the supply chain
v
intelligent supply chain capabilities and evolve business processes
national mandates, ESG, and product traceability
The new era of Wholesale Distribution: Customers are changing To remain competitive in today’s market, wholesale distributors must transform into solution providers that collaborate with their customers and work toward comprehensive and attractive outcomes. By moving from simply selling products to providing services and adding value, distributors become trusted partners.
Shift in Customers’ Preferences The customer journey today comprises digital and human touch points. and human touch points
Supply Chain Transparency Current political and economic climate affect the global supply chain. B2B customers need even more accurate stock and delivery information. more accurate stock and delivery information
Increased Customer Expectations Customerscount on their wholesaler as their "go-to" entity for products and services, driving them to new business models
AI for good: A real-life utilities customer story Intelligent CX: How Top Brands Bring Best of Class Experiences
“Exceed customer expectations with faster service” Whitepaper “Exceed customer expectations with faster service” Whitepaper
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