Wholesale Distribution Industry & CX Value Stories

Drive Customer Centricity

Enable Customer Self-Service Portals

Transform CRM to super- charge sales teams for effective sales processes Transform with Sales Excellence

Enable and empower customers withdigital engagement channels

991 Opportunities created in SAP Sales Cloud in the first 5 days

+US$8.4M incremental sales from existing customers

Deliver relevant customer engagements based on advanced segmentation Personalize Customer Engagements

Transform with Intelligent Customer Service

Enhance all customer service processes including field service to grow satisfaction

Success Strategies Achieve your business goals effectively

33% of customers successfully find the company through organic Web site searches

13 Minutes of unbilled travel time saved per billed hour

© 2025 SAP SE or an SAP affiliate company. All rights reserved.

Made with FlippingBook flipbook maker