Chief Engineer Playbook to Success
Engineers often respond better when they understand which mode you are in during a conversation. Set Clear Expectations & Accountability A team performs best when expectations are consistent, fair, and measurable. Examples: • PM completion rates and deadlines • House calls response time • Uniform and professionalism standards • Shift duties and pass-down notes • Safety protocols and lock-out/tag-out compliance Use written expectations during onboarding and reinforce them regularly. Lead Through Influence, Not Authority Hospitality engineering requires a leadership style built on respect and professionalism. Key behaviors: • Stay calm under pressure • Lead by example—uniform, attitude, urgency • Be approachable and patient • Give credit publicly and coach privately • Build a reputation for fairness and consistency Build Bench Strength Through Cross-Training Every engineer should be able to cover essential functions when needed. Cross training examples: • Preventive maintenance rotation • Plumbing resets and basic troubleshooting • Kitchen equipment basics • Electrical safety and breaker identification
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