Chief Playbook

Chief Engineer Playbook to Success

Why It Matters: To prevent unnecessary costs, avoid misdiagnosis, protect the asset life cycle, maintain credibility with management, and ensure transparency. This verification step is one of the most impactful actions a Chief Engineer can take. Monitoring Vendor Performance Evaluate each vendor: • Timeliness • Communication • Work quality • Accuracy of diagnostics • Clean-up practices • Price fairness • Need for callbacks Tip: Track performance in a simple excel rating log (1–5 stars). Budget Alignment • Validate costs through historical comparisons and evidence-based verification. • Use multi-year agreements for high-cost systems to reduce spending o Reach out to RDOF for these scenarios. • Negotiate trip fee reductions or bundled service visits (Atrium best practice). 3. Supporting Resources Internal Resources • Avendra vendor database • Atrium SOPs: Link: The Atrium - Home is a SharePoint with resource to look up Atrium SOPs. o Procurement o Vendor Relations o PM Programs

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