MEET CLIENT SERVICE REPRESENTATIVE JUANA VASQUEZ A DAY IN THE LIFE
ash on Life
WHY ALBA’S WAGGING HER TAIL AGAIN
I can’t see anymore, but I still love to play. I was shy until Kaeton got a Rottweiler puppy named Tiger almost five years ago. It turned out I just needed a friend!
Tiger wasn’t very good at behaving at first, but I loved him right away. Willow is a German shepherd mix puppy who only came to live with us a few months ago, but she fit in immediately. She’s about my size and looks up to me as her big sister. My cat friends, Baby and Angel, are great, too.
Have you ever wondered what it’s like to work in a veterinary office? Our new “A Day in the Life” series will give you a peek behind the curtain as we share the average workday for each department. Our front desk team is up first, as told by client service representative Juana Vasquez. My name is Juana Vasquez, and I’ve worked as a client service representative at the Animal Clinic of Kalispell for about a year. I’d never worked
Being blind has challenges, but I can work through them. The other day, Grandma put a bowl of water up on a stool so I could drink easier. I went to play with Tiger and Willow for a while, and when I came back for a drink, I ended up just licking the stool. What a mean trick, Grandma! I knew where she was, so I turned around and gave her a “look” until she put the water back.
in a veterinary office before coming here, but I’ve always loved interacting with animals — probably more than people! I love seeing our patients come in every day. My workday starts bright and early, around 7 a.m. There are usually 2–3 of us here in the morning, and we begin our work by checking our emails and phones for any new messages. Next, we review the appointments for the day and ensure we’ve confirmed all of them. The doctors see a lot of patients, so we help them by making travel sheets. A travel sheet shows a list of all the patients, what time their appointment is, and the room they’ll be in. Having the information in one document prevents the doctors from getting confused so they can move quickly from patient to patient. Surgery drop-offs begin at 7:30 a.m., and we might have anywhere between 2–8, depending on the day. We check the animals in and get them settled. Appointments start at 8 a.m., and the work is nonstop after that. We spend the day greeting clients, checking them out, answering phone calls and emails, and scheduling appointments. We must also confirm the next day’s appointments and help clean rooms between patients.
But the good news is
that I feel like a real
dog again! Life is so much better than it was before. I owe it all to Dr. Clark and the Animal Clinic of Kalispell staff. Thanks for saving me — my whole family appreciates it!
Ingredients
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1 1/4 cups brown rice flour 1/3 cup canned pumpkin
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3 tbsp olive oil 2 tbsp water
1 egg
1 tbsp catnip (optional)
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3 tbsp flaxseed, ground
Directions
We discharge our surgery patients and ensure the clinic is clean and tidy before closing at 6 p.m. It’s a long day, but I work four 10-hour shifts a week and have a
1. Preheat oven to 350 F. Place parchment paper on a baking sheet. 2. In a medium bowl, mix together all of the ingredients. 3. Once evenly mixed, place the dough in plastic wrap for 5 minutes. 4. On parchment paper, roll dough to 1/4-inch thickness. Cut the dough into narrow strips, and place strips onto a baking sheet. Bake for 10 minutes. 5. Remove from oven, then use a spatula to break treats into bite-size pieces. Bake for 10–15 more minutes. 6. Once treats are cool, place them in an airtight container or serve to your feline friends.
three-day weekend. The fast pace of the office and awesome coworkers make the work go by quickly — everyone at the office feels like family to me. Every night, I go home to my English bulldog, Valentine, and my Australian shepherd mix, Winston. I can always count on them to greet me at the door and show me their favorite toys. After a day of caring for other people’s pets, it’s nice to spend some time with my own.
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