Serving as a Trusted Advisor OUR MODEL FOR CONCIERGE-LEVEL SERVICE
“L ive your beliefs and you can turn the world around .” — H enry D avid T horeau
People come to The Manely Firm because they need our assistance resolving a family legal dispute. But we want to accomplish more than just the best possible outcome in any given case. Our goal is to provide a client experience that is compassionate, proactive, and responsive. In other words, we want to provide concierge-level service. A concierge’s role in any hotel is to make every guest feel special by being welcoming, anticipating their needs, and making recommendations. To do the same thing at our firm, we’ve created six pillars of service. One of them is serving as a trusted advisor.
1. OFFER UNEXPECTED PERKS OR AMENITIES. 2. PERFORM RANDOM ACTS OF KINDNESS
3. PROVIDE A SUPERIOR DIGITAL EXPERIENCE
4. PROVIDE AN ENHANCED IN-OFFICE EXPERIENCE
5. REMOVE CUSTOMER PAIN
6. SERVE AS A TRUSTED ADVISOR
When we first meet our clients, they often need more help than a family lawyer alone can provide. They are experiencing an upheaval in their lives, and sometimes, their entire world has changed. In securing a fair division of assets and custody plan, The Manely Firm has our clients covered. But we’re not financial advisors, contractors, or psychologists. So, we partner with people who are. Part of our concierge-level service is identifying those who can help our clients with other aspects of their life change. We receive recommendations from our clients and keep them available for future needs. The next time a client needs help, we have a name to recommend. When a client needs to relocate because of divorce, we probably know real estate agents and moving companies to recommend. If child care plans are in tatters, we know of other options. Many of our clients seek therapy during a divorce to process their emotions and set goals for the future. We have worked with mental health professionals for over 30 years, and we can give any client in need a good starting point. We also encourage clients to report back to us if they experience difficulty or dissatisfaction. We strive to refer to the best, want to stand proudly behind each referral we make, and not give our clients another headache. We are building a list of trusted providers to help even more people with whatever life throws at them. It’s all part of our goal of serving more than just our clients’ basic needs and wants but also setting them up for a successful lifelong journey.
C hocolate P ecan F ondue
Inspired by TasteOfHome.com
T his V alentine ’ s D ay , forget the entree ! S urprise your honey with a delicious chocolate treat !
I ngredients
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1/2 cup half-and-half cream
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1 tsp vanilla extract
2 tbsp honey
Fresh fruit of your choice
9 oz semisweet chocolate, broken into pieces 1/4 cup pecans, finely chopped
Shortbread cookies Large marshmallows
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D irections 1. In a sturdy saucepan over low heat, combine cream and honey. Stir until mixed thoroughly and heat until warm. 2. Add in chocolate, stirring until melted. 3. Stir in pecans and vanilla. 4. Transfer to a fondue pot or a slow cooker to keep warm. 5. Serve with fruit, cookies, and marshmallows of your choice.
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Cal l for a Consul tat ion: ( 866) 245-5685
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