U2C NAVI Case Study

JTA’s Leadership Focus With that assessment, the ELT identified four key areas that would define the JTA’s focus for the future: To accomplish that required executives and managers with a high degree of integrity and professional skills to get the job done and raise the confidence level of JTA stakeholders. Rather than assemble his own team from previous organizations, the JTA hired C. Robinson Associates, a consulting firm that specializes in organizational development, to restructure the Authority in a fair and democratic manner. Candidates for leadership positions were required to have a proven track record of bringing positive change and possessing the identified characteristics of a leader. Being innovative, open-minded and creative were key.

12 ELEMENTS OF A LEADER

Team

Player

Executive Leadership Team (ELT) and managerial candidates were asked to conduct self-evaluations to determine if they possessed a dozen characteristics that new JTA leaders would need to transform the organization from good to great.

HIGH ENERGY Engaged

Courageous Strategic Thinker

Change Agent

GOOD COMMUNICATOR

Customer-focused

Inspirational

INNOVATIVE

Critical Thinker

Accountable

12 | ULTIMATE URBAN CIRCULATOR – A CASE STUDY

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