BLUEPRINT 2020 IMPL
2013
2015
• Won approval from the Jacksonville City Council to extend a local-option gas tax to generate $159 million for road and corridor improvements to relieve bottlenecks and enhance mobility. • Launched the First Coast Flyer (FCF) BRT system on the North Corridor Green Line, the first leg of a 57-mile network that is the largest in the Southeastern United States.
• Led a regional effort to successfully launch a 13-county online trip-planning initiative to make it easier for customers to identify and make reservations with public and private regional transportation providers. • Launched the On-Time Transit Operations to improve bus stop arrival and departure times. Performance increased from 66% in May 2013 to 87% in 2019. • Enhanced the Authority’s collaboration with the Northeast Florida Regional Transportation Commission (RTC) and assisted in the development of the Regional Multimodal Transportation Plan and the Regional Transit Action Plan. • Increased regional partnerships by partnering with Clay County to build a park-n-ride facility and started the Clay Express from the station to Downtown Jacksonville. Also provided support for transit studies in Nassau and Clay counties. • Conducted a total system overhaul for the first time in 30 years with the Route Optimization Initiative. The redesign expanded service and made routes more direct and frequent. The ROI expanded service on evenings and weekends to serve the needs of Jacksonville’s changing workforce. • Redesigned the JTA website to make it contemporary, bilingual, high-speed and user-friendly, with trip planning, real-time passenger information and increased functionality. • Launched real-time passenger information across the system to give customers up-to-date arrival times for buses on their smartphones or computers. A similar app, thebus.mobi, was developed for paratransit customers.
2016
• Updated the Myrtle Avenue campus to an operations campus under a master plan to accommodate growth of the transit fleet and better serve the community. The plan included relocating JTA’s Connexion paratransit service, administration offices, Scheduling, Dispatch and Eligibility Testing to Myrtle Avenue. Operations and Maintenance facilities were renovated and bus parking was expanded to accommodate the FCF BRT. • Purchased CNG buses for fixed-route service to reduce pollutants, with the goal of adding a total of 100 CNG vehicles to the JTA fleet. • Launched the FCF South Corridor Blue Line. • Received the 2016 Outstanding Public Transportation System Achievement Award from APTA and the Outstanding Transportation System Award from FPTA.
2014
16 | ULTIMATE URBAN CIRCULATOR – A CASE STUDY
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