HAPPY ONE YEAR, DESI! OUR INTAKE SPECIALIST REFLECTS ON HER TIME WITH THE FIRM
A year ago almost to the day, we hired Desiree Moody after she decided to leave a big commercial law firm that was making her miserable.
As our intake specialist, Desi handles our client relationships, making sure our attorneys have the facts they need for each case. She also puts together client biographies, works on damages, and communicates with health care providers and other agencies. It’s a big job that was made more complicated in 2020 by two surprises: a pandemic and a pregnancy. “If I was at my previous job before BLF, I would have been out of work. But Russell really took care of us and was totally calm about the whole COVID-19 situation,” Desi says. “My first trimester came when COVID-19 first started. Thankfully, we were working from home, and
bed. I’m not even being dramatic — I would throw up six times per day.”
Even though she was sick and exhausted, Desi continued to do incredible work, and we supported her every step of the way. “I think that says a lot about the employer you work for — that they genuinely care about you,” Desi says. “Russell and the team even got me a really nice HALO BassiNest for the baby, which I didn’t think anyone was going to get for me because it’s pretty pricey. I was hormonal and emotional, just crying and saying, ‘You all shouldn’t have done this!’ It has been an amazing year and that’s just one example.” Desi brings an incredible amount of personality, energy, and drive to our team. As Russell puts it, “She’s fantastic!” We can’t wait to meet baby Leo this November, and we look forward to working with Desi for years to come.
“It’s literally night and day,” Desi says. “Working at that firm, they just didn’t care about their clients. They would clock in at 8 a.m., leave at 5 p.m., and not think about the clients for the weekend or answer emails or texts. If you were going to the emergency room because you’d just gotten in a wreck and might have a brain injury and you were scared and emailing your counsel, they just weren’t a firm that cared for you. Here, we’re very personal with our clients. We want them to know we’re here for them and that they can text us if they need us.”
I had my laptop in
CREATE A LIFE THAT HELPS YOU PERFORM YOUR BEST WHAT OUR TEAM HAS LEARNED FROM PROFESSIONAL BOXERS
Did you know that professional boxers train at night? That’s right — instead of getting up each morning and stepping into the ring, they bide their time until evening sets in. Why? Well, it turns out that there are mental benefits to practicing something at the same time of day that you’ll perform it. Because boxers fight at night, that means they train at night. Taking a leaf out of their book, we do something very similar to prepare our attorneys for trial here at The Button Law Firm. As we’ve mentioned in previous newsletters, we have a habit of autopsying our successes and failures. Whenever we resolve a big case or finish a project or deposition, we discuss what went well and what was difficult. Then we use that discussion to figure out what we should repeat and what we should change and fine-tune to do a better job next time. This exercise is critical to our improvement as a team, and to take it to the next level, we’ve started doing it in the evening (during the same time frame as a trial). Taking this leaf out of the boxer’s handbook has helped us improve our focus. At this point, our firm’s entire schedule is planned around those meetings. We prepare in the morning, have focus groups in the afternoon, and then do our autopsies starting at 5:15 p.m. Sometimes they run as late as 9 p.m., just like a trial. The repetition helps keep us in fighting shape, and having a concrete training schedule creates urgency. Like athletes ramping up for a big
event, we set internal deadlines and goals, then hold ourselves accountable for moving the ball forward. Whether we’re working on a webinar or shooting a video, adding that pressure helps us stay motivated to get it done. Next time you’re struggling with productivity, try following in the footsteps of a boxer. You might be surprised by how much your performance improves!
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