Carpet Care | Warranty and Cleaning Guide

Spot Removal Every carpet is bound to acquire occasional spots and stains during its life. Most stains can be avoided by immediate or at least daily treatment of spots and spills. If not treated, they often become permanent stains. It is good housekeeping practice to keep a commercial spotting kit on hand; however, the following guide will assist you in removing the most common spots and spills.

Key steps for success:

1. Using the Spotting Chart on the following page, identify the nature of the stain and treat it with a method outlined under Treatment Methods. 2. After following through the Treatment Methods guideline, rinse the area with cold water. 3. Blot excess water from the rinsed area and allow it to dry over the next 48-72 hours.

Identify the stain: Spotting Chart

The following spotting chart is given as a guideline for the removal of known spots and spills. If the nature of the spill is unknown, start with clean water or a mild, crystallising (carpet) shampoo or solution. If this is unsuccessful, when the carpet is dry, treat the spot with a solvent-type cleaner. If the stain persists, seek professional advice as other cleaning procedures may permanently set the stain.

Never use any household cleaning solutions, including dishwashing liquid and tile cleansers, except where specified in this guideline.

Types of Spot Removal Agents

Spotting Cloth - Clean, undyed, white, absorbent cloth (such as a terry towel).

EC Carpet & Fabric Cleaner - An advanced low-moisture encapsulation cleaning spray for carpets.

Detergent - A crystallising carpet shampoo. Use as per manufacturer’s direction.

Ammonia - Clear household ammonia. Add two tablespoons (30ml) per litre of water.

Acid Cleaner - Pure white vinegar. Two tablespoons (30ml) per litre of water. Mix 15ml detergent and 30ml acid for some procedures.

Solvent - White spirits.

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