Warranty Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information about the warranty applicable to your carpet, please contact your retailer or EC Carpets.
Residential Wear Warranty This warranty is not transferable and applies from the date of installation. It is for a period of either 7, 10, 15, or 20 years, as specified on your product at purchase. This warranty only covers carpets used inside a home. It does not cover carpets used in commercial premises. If the carpet's surface pile suffers abrasive wear of more than 25% during the warranty period, EC will choose whether to repair the defective or faulty area or supply you with enough replacement carpet to replace the defective or faulty area. EC will not cover the costs of removing the defective or faulty carpet or installing any replacement. You must arrange for those things to be done at your cost. Commercial Wear Warranty This warranty is not transferable, and it is for a period of either 7, 10 or 15 years, as specified on your product at purchase. This applies from the date of installation. This warranty only covers the use of the carpet inside commercial premises. If the carpet's surface pile suffers abrasive wear of more than 25% during the warranty period, EC will choose whether to repair the defective or faulty area or supply you with enough replacement carpet to replace it. EC will not cover the costs of removing the defective or faulty carpet or installing any replacement. You must arrange for those things to be done at your cost. Colourfast Warranty If the carpet's colour fades by more than 25% during the warranty period, EC will choose whether to repair the defective or faulty area or supply you with enough replacement carpet to replace the defective or faulty area. EC will not cover the costs of removing the defective or faulty carpet or installing any replacement. You must arrange for those things to be done at your cost. Anti-Static Warranty We warrant that the carpet will have a minimal static effect on humans during its useful life. Specifically, that means that the mean bulk resistance of the carpet will not rise above 45 Giga-Ohms at 40% humidity and 20 degrees Celsius when tested in accordance with AATCC 134-1996.
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