If the carpet fails this test, EC will choose whether to repair the defective or faulty area or supply you with enough replacement carpet to replace the defective or faulty area of the carpet. EC will not cover the costs of removing the defective or faulty carpet or installing any replacement. You must arrange for those things to be done at your cost. This warranty is not transferable and is for the useful life of the carpet. The useful life of the carpet comes to an end when, after a period of normal commercial use, either the appearance of the carpet has deteriorated to the point where a reasonable person would elect to replace it or the carpet backing breaks down (for example, it de-laminates).
Insect Deterrent Warranty
Warranty Coverage EC guarantees its carpets against insect infestation for the duration specified on the warranty label affixed to the sample, starting from the date of delivery. This warranty is valid only if the carpet has been installed and maintained according to the guidelines set forth below and adheres to the General Warranty Conditions. To qualify for a carpet replacement, proof of annual fumigation must be submitted. In cases of beetle infestation, EC will not replace the carpet with another wool product. If the customer chooses to install a wool product again, the new wool carpet will not be covered under any warranty. Insect and Moth Resistance EC's pure wool carpets are treated to resist insects and moths. The treatment is applied to the fibres, which must be ingested by the insect to be effective, leading to some fibre loss. Note that this treatment does not prevent insects from entering your home, and in some areas, insects may have developed immunity to these treatments. Maintenance Requirements To ensure the effectiveness of the warranty, the carpet must be properly maintained and regularly vacuumed. Pay special attention to areas around skirtings, under infrequently moved furniture such as beds, and in corners to deter insects and detect any infestation early. Infestation Treatment For mild infestations, thoroughly vacuum the affected area and treat it with insecticidal aerosol spray or powder according to the manufacturer’s instructions. For significant infestations or if initial treatments are ineffective, it is recommended to contact a professional pest control service. Warranty Conditions All warranties do not cover misuse of the carpet or damage caused by failure to: install it in accordance with AS 2455.1 – 2007; properly look after; or properly maintain it.
All warranties do not cover: • damage caused by misuse of the carpet;
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