• carpet on stairs; • damage caused by neglect or negligence; or • consequential loss.
Fit for Purpose EC will only guarantee goods supplied for installations that are deemed to be of fit for purpose, whereby intended by us. Please contact our Customer Care team for more information. How to Make a Claim If your carpet does not meet the standards set by any EC Warranties or consumer laws, EC will provide a replacement carpet of the same or comparable quality or offer an allowance/credit. This credit can be redeemed upon inspection by the original point of purchaser or a representative of EC. The allowance/credit will: • Be equivalent to the same or comparable value (quality) of the installed carpet at the time of purchase. • Apply only to the affected area. • Include reasonable installation costs, excluding the cost of the underlay.
The allowance/credit will be calculated based on the date of purchase as follows:
Year in which the claim is made, from purchase
Percentage of original retail cost (incl. of installation)
Year 1 - 3 Year 4 - 6 Year 7 - 9 Year 10 - 12 Year 13+
100% 70% 40% 20% 10%
Activating Your Warranty By registering your purchase, you will streamline the warranty and claiming process for any future needs. Plus, you'll gain access to valuable care tips and instructions for maintaining your carpet's quality.
Name Date of Installation Store Product Name Invoice Number
15
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