Shoo Fee Ma Fee
In This Edition
From the General Manager's Desk
Ahmed Issa General Manager
Hotel Updates
New Management
Welcome to the Shangri-La Family
Easter Egg Decorating Competition
Ramadan Padel Tournament 2023
Roundtable with GM and DOHR
Awards
Regional Business Meeting 2023
Colleague Premiere Townhall
Hummingbird’s Tea Party
UAE Sommelier Challenge 2023
ELIT Masters 2023 Competition
ELIT Masters 2023 competition
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World Food Safety Day
Hozpitality’s Best 30 Most Popular Housekeeping Leaders in the Middle East 2023
Sustainability Initiatives
International Mother Earth Day
World Wish Day
International Day of Biological Diversity
World Ocean Day
Learning & Development
Cross Exposure
Shangri-La Orientation
Learning Specialist
Lifeguard Certification Training
Junior Leaders Program
Fundamentals of Wine Tasting
Delivering the Shangri-La Luxury Experience
Guest Engagement Score Shangri-La Qaryat Al Beri, Abu Dhabi
OVERALL EXPERIENCE
LIKELIHOOD TO RECOMMEND
FULFILLMENT
TARGET: 91.3 % SCORE: 91.47%
TARGET : 9.03% SCORE : 9.00%
TARGET : 86% SCORE : 88.64%
PROBLEM HANDLING
PROBLEM FREE
SERVICE ATTENTIVENESS
TARGET : 89.0% SCORE : 90.31%
TARGET : 68.7% SCORE : 69.12%
TARGET : 73% SCORE :74.12%
Data as of June 2023 YTD
Guest Engagement Score
OVERALL EXPERIENCE
LIKELIHOOD TO RECOMMEND
FULFILLMENT
TARGET : 8.86% SCORE : 8.91%
TARGET: 89% SCORE: 89.93%
TARGET : 86% SCORE : 88.11%
Traders Hotel, Qaryat Al Beri, Abu Dhabi
PROBLEM FREE
SERVICE ATTENTIVENESS
PROBLEM HANDLING
TARGET : 80.7% SCORE : 82.06%
TARGET : 73% SCORE :69.29 %
TARGET : 89.0% SCORE : 89.58%
Data as of June 2023 YTD
Let's Learn Something New Today
Walla
Inshalla
Mashalla
Yalla
Marhaba
Khallas
Haraam
Alsalaamalaikum
Maa salama
Arabic culture
It is okay to greet a female Muslim?
Aya El Zaher
Shukran
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