5 KPIs to Hand Over to Your Team Delegate KPIs to Technicians for Increased Productivity
Let Your Team Own It! With increased responsibilities, your team should also expect rewards for their hard work. When introducing their new duties, you can also offer performance bonuses! Once your technician or team reaches specific KPI goals you create for them, they’ll receive a bonus. This incentive encourages them to work harder and reminds them that you respect their time and efforts. The amount of this bonus is up to you and how much your pharmacy can afford! Providing your team with more control allows them to feel a sense of pride and accomplishment in what they do, and handing over KPI responsibilities can have a lasting positive impact on your team. When faced with neverending menial tasks or no opportunities for growth, your team can quickly feel unfulfilled. Let
With a seemingly endless list of things to do, focusing on every KPI may not be an option. That’s why delegating these metrics to your technicians can be an incredible opportunity to accomplish more and uplift your team. Fixing KPIs doesn’t have to be a task just for owners! Of course, having technicians track every KPI doesn’t make sense. They have no control over payroll or minimizing overall expenses the same way you do. To successfully delegate KPIs to your technicians, you must assign ones appropriate for their job duties and expertise. What parts of the pharmacy do they control and interact with on a daily basis? Go through your KPIs and pinpoint which ones suit your team and their responsibilities best. 5 KPIs for Your Technicians Luckily, we already did most of the mental heavy lifting for you! DiversifyRx has a helpful resource with five different KPIs your technicians can start improving ASAP. With their skill set and knowledge, the best-suited KPIs for technicians are:
them own these KPIs and become stronger because of them!
• Inventory Turns: Record and optimize inventory value and annual COGS.
We have a complete worksheet filled with KPIs for
• OTC Dollars: Catalog and increase OTC sales every month.
• Sync Percentage: Calculate and manage the number of sync scripts every month compared to total scripts.
technicians that can also help you calculate your monthly goals. Scan the QR code to download this
• Gross Margin Per Script: Calculate and optimize margin dollars for every month compared to the total number of scripts for every month.
worksheet and get your team started!
• Monthly New Patients: Create a goal and work toward increasing your new patient count!
Scan the QR code to download our worksheet and start calculating your KPI goals!
While this isn’t a complete list of potential KPIs to assign to your team, it’s a great starting point. You don’t want to overwhelm your technicians with a dozen KPIs at once. You know your team and what they can handle, so assign KPIs accordingly!
DiversifyRx.com 7
Made with FlippingBook Ebook Creator