Head of SCART and Infrastructure Candidate Information Pack
“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
Contents
King’s College London Estates and Facilities King’s Projects Job Description & Person Specification Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.
While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs. King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History
• Dentistry • Education • Food Science • History • Law • Music King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at https://www.kcl.ac.uk/aboutkings/strategy
The Directorate The Directorate of Estates and Facilities is responsible for efficient and effective acquisition, disposal, management and operation of the College’s Infrastructure assets and the environment within which the College’s Students, Staff, and Researchers operate. The Department The Department has 3 main functions: Asset Management – Determination and execution of Colleges Infrastructure and services strategy, ensuring that services provide value for money, whilst safeguarding the Colleges staff, students, and researchers, and ensuring that assets and facilities availability performance meets the demanding needs of the Colleges core business. Asset Management is also responsible for identifying and implementing strategies for managing the Colleges use of energy and water, and reducing the College’s impact on the environment Development & Capital Projects – Managing new build and major refurbishment projects within the ex- isting estate, in addition to the management and execution of acquisitions and disposals in line with the College’s long term space strategy. Facilities Services – Provide support services, commensurate with a world leading institution, to the Colleges students, staff and researchers. Including; cleaning, security, porterage, postal services, catering, hospitality, and event planning.
The Post The role will be one of three positions forming the Senior Management Team for the Asset Management Department. The specific responsibilities for this role will be managing technical excellence, developing and ensuring the implementation of “pan-estate” asset/system operating standards and developing Life cycle & Whole Life cost modelling for interface with the Capital Projects team. The role will be accountable for improving KCL’s asset uptime and system resilience, while contributing to the professional development of the team as a whole and providing Best Value.
JOB DESCRIPTION Post title
Head of SCART & Asset Infrastructure
Department/Division Faculty/Directorate
Asset Management Estates & Facilities
Grade
8
Responsible for Responsible to
Direct management of 6 or more staff Associate Director of Engineering
Role purpose The effective management of SCART and Asset Infrastructure Service delivery across all buildings across the Col- lege’s estates Portfolio and to encompass the following: - • Setting Statutory Compliance Service standards • Developing the maintenance strategy incorporating CAFM System • Develop and manage CAFM, Risk & Quality Audit Service • Setting in place risk & audit management systems • Identification and implementation of technical best practice • Development of quality & risk management strategy and solution • Development of sub contract and service innovations across the Estate • Minimise business operational risk • Identification of Single Points of Failure, and the production of action plans to remove/manage. The role will deliver enhanced levels of statutory compliance including quality and risk within the existing frame- work and will Manage the Asset Infrastructure team to facilitate a continuous improvement cycle to be established and implemented. Role Profile Technical Management • Responsibility for the effective (SCART) and Asset Infrastructure support of the division. • The development and growth of the 6 staff under direct control. ( 4 Staff only) • Develop relationships with all parts of the College’s estates department to enhance Statutory compliant opera- tional delivery. • Responsible for the preparation of monthly performance reports • Attendance at various meetings as required. • Responsible for the delivery of the Forward Maintenance Register • Maintenance of Forward Maintenance Asset Management Data base • Deliver an integrated planned forward maintenance register inc 3rd party vendors. • Develop operational “Normal and Emergency” operating plans for use on site. • Responsibility for the delivery of (SCART) and Asset Management excellence. • Accountable for accurate measurement and auditing of operational services. • Development and implementation of a Business Continuity and Risk Mitigation plan. • Present monthly and summary statutory data for comment and discussion. • Create specialist 3rd party supply chain business focussed delivery in liaison with the Maintenance Manager – Contracted Services. •Maximise infrastructure Uptime. • Responsible for the management of all O & M information. • Maintain a monthly operational risk register across the portfolio. • Maintain 100% availability of all critical systems and plant. • Review Life Cycle Asset Assessments annually. • Ensure Asset Condition surveys maintained in accordance HEFCE guidelines. The Head of SCART and Asset Management will develop a delivery structure which is robust and contains all the required skills and competencies. • Contribute to the overall management of business and commercial risk. • Recommend improved ways of working to achieve continuous improvement • Responsible for the setting of maintenance standards. • Delivery of contract SLA’s, KPI’s and KSF’s.
Health & Safety • Contribute to the development and implementation of all management systems. • Ensure that all staff are suitably trained and aware of relevant H & S systems. • Ensure that all aspect of the service are delivered in a safe and controlled manner • Ensure full compliance with all relevant H&S legislation and documents • Maintain & update Statutory Register including corrective actions • Maintain an operational H & S plan relevant to all engineering systems. • Operate a Safe Systems of Work at all times. • Integrate maintenance with the College’s H & S policy. • Maintain and update all AE, AP & CP Registers and training plans. functions Service Levels & Customer Satisfaction • Contribute to the development of innovation and best practice standards. • Organise & attend monthly meetings • Overall responsibility for maintaining accurate and key site documentation • Provide effective communication to facilitate BAU operations 24x7x365. • Develop strong relationships with the key customers within the wider College family • Undertake periodic Quality surveys. • Maintain an accurate categorised database of all equipment and assets • Produce a monthly scorecard of key agreed technical KPI’s. Team Development • Develop and accept ownership in all areas of responsibility. • Provide management support in improving business efficiency. • Ensure good teamwork and high morale is maintained. • Develop staff through an associated training plan. • Ensure all staff have development plans linked to SMART objectives. • Develop a documented succession plan for the team of direct reports. • Create and manage a training matrix to maintain adequate Approved Persons. Critical Competencies: skills and abilities required for the role • Achieving Excellence - Creates a climate that relentlessly strives for excellence • Building Understanding and Trust – Brings issues and conflict into the open • Understanding Issues – Looks at the big picture • Finding Solutions – Uses scenario planning • Collaborating for Success – Facilitates consensus and cohesion • Communicating – Maximises communication Ability to demonstrate • Cross-boundary working (internal & External) Disclosure and Barring Service Clearance (Formerly known as CRB check)
This position is exempt from the Rehabilitation of Offenders Act (1974). As such, shortlisted candidates will be required to declare full details of any criminal background, regardless of whether the conviction is spent, and the university will be required to apply for an enhanced disclosure (a criminal records check) from the Disclosure and Barring Service in relation to the successful candidate. Elements of this post are deemed as a position of trust: ie. working with children (under 18 years old) and/or vulner- able adults or working in a hospital environment. Further information about the Disclosure scheme can be found at: www.gov.uk/dbs A criminal record will only be taken into account for recruitment purposes, where the conviction is relevant to the position being applied for, and whether this is the case, will not necessarily bar candidates from employment. Any decision will depend on the precise nature of the work, the circumstances and background to the offence(s). The same procedure will be followed for university staff applying internally for a vacancy.
PERSON SPECIFICATION Education / qualification and training
• HND/C Building Services, or Degree in Construction related subject or trade qualification plus supervisory experience plus significant contract management experience (E) (AP, I) • Educated to Degree level in a Buildings Services qualification (D) (AP, I) • Chartered Engineer / MCIBSE / MIET or equivalent (E) (AP, I) • NEBOSH (E) (AP, I) • Higher Education estate maintenance (E) (AP, I) Knowledge / skills • In depth Knowledge of the Property & Facilities Management industry. (E) (AP, I) • Knowledge and understanding of engineering operations within Critical Environments. (E) (AP, I) • Sound Statutory and Compliance awareness. (E) (AP, I) • Senior Technical role for an extended period (E) (AP, I) • Technical Management of greater than 10 staff (D) (AP, R) • Large Standby generator systems >5MW. (D) (AP, I) • Experience of managing Professional Engineers and Complex Building Management Systems. (D) (AP, I) • Data Centre power distribution experience >1MWe. (D) (AP, I)
• Close Control Air-conditioning systems. (D) (AP, I) • Load management and control systems. (D) (AP, I) • Risk & Quality Audit Management (D) (AP, I) • Permit to Work and Authorisation processes. (E) (AP, I) • IT Technology change Management processes (D) (AP, I)
• Excellent interpersonal skills and the ability to deal with senior stakeholders (E) (AP, I, R) • Team building skills (E) (AP, I, R) • Ability to lead on change management programmes (E) (AP, I, R) • Ability to get the best out of people. (E) (AP, I, R) • A self-motivated person who has the ability to create budgets and achieve targets. (E) (AP, I, R) • Must possess excellent communication and interpersonal skills. (E) (AP, I, R) • Have the ability to develop and identify successful technical solutions (E) (AP, I, R) • PC literate with a working knowledge of Microsoft Excel, Word, and Project (E)(AP, I, R) Experience • Experience of managing multiple services across a range of buildings. (E) (AP, I, R) • A team player able to demonstrate this through previous positions (E) (AP, I, R) • Have experience of creating and managing capital expenditure programmes. (E) (AP, I, R) Personal characteristics / other requirements • Know the importance of service excellence and be able to demonstrate. (E) (AP, I, R) • A flexible approach to work and a willingness to travel. (E) (AP, I, R) • Ability to think tactically and strategically. (E) (AP, I, R) • Have the ability to anticipate change. (E) (AP, I, R) • “Can Do” attitude at all times. (E) (AP, I, R) • Extensive staff management experience (E) (AP, I, R) • Multi building portfolio experience (E) (AP, I, R) Role specific requirements • Compliance with a non-smoking, alcohol and drug free company policy (E)(AP, I, R) Compliance with company administrative procedures (E) (AP, I, R) • Proven application of programme management techniques (E)(AP, I, R) • Experience in managing / being part of multi-functional teams (E) (AP, I, R) • Delivery of programmes and contracts within cost parameters (E) (AP, I, R) • Responsibilities for managing budget for own area of expertise (E) (AP, I, R) • Contribute to business continuity. (E) (AP, I, R) • Statutory compliance obligations. (E) (AP, I, R) • Maintaining adequate records and databases for all actions. (E)(AP, I, R) • Reporting building engineering vital statistics (E) (AP, I, R)
Further Information and How to Apply For a confidential conversation, please contact our advisors Matt Giles at
Matthew Giles matthew.giles@mrgpeople.co.uk
020 3962 9900 07530 680 159
Applications should consist of a CV and short covering letter and should be sent to nicholas.coppard@mrgpeople.co.uk.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
Closing date for applications is Sunday 21st November 2021.
51 Eastcheap, Billingsgate, London EC3M 1JP
mrgpeople.co.uk
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