Liberty Living - City Operations Manager – Wolverhampton, B…

Person specification

Personal Appearance

• Smart appearance in line with the Liberty Living brand dress code.

Education and Qualifications

• Minimum: Educated to A level standard or equivalent. • A recognised qualification in Business Administration would be an advantage.

Experience

• Previous experience in a management capacity in a client facing service industry. • Previous team management experience. • Previous financial knowledge including forecasting and budgeting, credit and cost control. • Ideally with previous business development / sales experience.

Personal Attributes

• Communication (verbal & written): Able to exchange information in a clear, concise and articulate manner at all levels, with the ability to adapt style to the audience, hold difficult conversations, present to a group and prepare for and chair meetings. • Relationship building: Ability to develop productive working relationships with a wide range of people across all levels. Having a professional and confident approach to working relationships. Being team orientated with the ability to build strong working relationships with the RFMs, ROMs, City Operations Managers, Residence Managers and wider Central Services team. Engaging with HODs/ROMs demonstrating that requirements have been understood and delivered to. • Planning & Organising: Demonstrates excellent prioritising and organisational skills, effectively delegating work both upwards and downwards. Able to work under pressure and have the capability to re-plan and re-prioritise work taking into account resources and contingency in response to the business priorities. • Influence: Assertive and able to challenge and influence decisions. • Innovation: Regularly searches for and recommends new approaches to business improvement in terms of cost, quality and efficiency. • Analytical thinking: Able to identify and assess key issues and use their problem-solving skills to suggest best course of action. • Flexibility: Able to manage change and remain flexible to individual situations and personalities and have the ability to deal with ambiguity. • Customer Focus: Makes decisions with customer in mind and that adds value to service delivery.

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