Job description
Reporting to:
Regional Operations Manager
Staff Responsibility: Key Relationships:
Residences Managers, Maintenance staff and Security Staff Universities/Colleges, Central Services Support Teams and Other City Operations Managers
City Operations Manager - your role
Reporting to the Regional Operations Manager (ROM), this role is responsible for the delivery of excellent performance of the company’s objectives through the implementation of the company’s key services and development of the company’s University and client relationships. The City Operations Manager leads on the operational and financial activities for a specified city or cluster of cities, whilst ensuring a culture of sales and customer service is delivered to the highest levels. The close working relationship with the Residence Management team is critical to the success of this role and the city. The ability to manage, coach and develop the team is important, as is the development of relationships with clients. Working across multiple residences and managing separate teams requires the ability to communicate effectively at all levels, excellent organisational skills and the capability to manage your time inline with the demands of the business and your teams. Ensuring that the residence runs efficiently and cost effectively in line with company policies and procedures, financial management will be a significant focus of the role with responsibility for daily management of budgets, P&L and cost control. You will be accountable for maintaining the profitability and occupancy of the residence, so a full understanding of the business is vital.
Key Responsibilities and Activities
Business Development
• Actively drive rental uplifts through implementation of the dynamic pricing model with the aim of maximising revenues. • Actively support new and existing business and revenue generating opportunities by working, overseeing the sales conversion process, generating new enquiries and converting interest received. • Ensure student retention and revenue generating opportunities through the delivery of a high standard of customer service. • Maximise residence occupancy to meet and exceed targets, including building and maintaining a summer rental business.
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