NORC Activities
What is the Long-Term Care Ombudsman Program?
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Consultation, and technical assistance for Ombudsman programs Information and referral for residents, families, and others who use ombudsman services. Training opportunities and resources for State Ombudsmen and program representatives. Increase public awareness of the role of the Ombudsman in long- term care. Improving Ombudsman effectiveness in meeting the needs of residents, including those served by managed-care organizations and those in alternative settings, such as Medicaid waiver programs. Working cooperatively with organizations and agencies that have as their mission the protection of the elderly who reside in long-term care. Promoting understanding and cooperation between ombudsman programs and citizen advocacy groups.
Long-term care ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the ombudsman can assist you with complaints. However, unless you give the ombudsman permission to share your concerns, these matters are kept confidential. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. Whether through individual contact with residents or systemic advocacy, ombudsmen make a difference in the lives of residents in long-term care facilities everyday.
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Who We Work With
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All tasks undertaken by the Center are designed and developed with input from State Ombudsmen and program representatives such as the National Association of State Long- Term Care Ombudsmen (NASOP), the National Association of Local Long- Term Care Ombudsmen (NALLTCO) and other relevant organizations to ensure the needs of Ombudsman program across the country are addressed.
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“
Bridget has helped me with my dietary needs, and it has really made a big difference in my life, I could not have done it on my own.
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- Berniece, Nursing Home Resident
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