Inspiring the extraordinary
Head of Asset Management Candidate Information Pack
Inspiring the extraordinary
Introduction
Thank you for your interest in the Head of Asset Maintenance role at Durham University.
We are seeking to recruit to the newly created role of Head of Asset Maintenance. In this crucial and influential role the postholder will be responsible for delivering a strategic-based maintenance and minor works service across the University estate portfolio. You will lead a team of building surveyors across strategic maintenance programmes, planned and cyclical maintenance projects and compliance projects. If you enjoy a challenge and would like to play a key, influential and innovative role in creating inspiring environments to support our position as a world- class organisation we would be delighted to hear from you.
As one of the UK’s leading and world top 100 universities, Durham is also one of the most distinctive universities. It is a residential collegiate university with a welcoming community of more than 18,000 students and over 4,000 members of staff. Our academics and students are at the heart of our world-leading research and teaching capabilities, shaping the future with their ground-breaking work. Set within the historically rich City of Durham in the North East of England, which is home to a UNESCO World Heritage Site, this is an undeniably beautiful place in which to base your work and home life. The University has an incredibly diverse and historic estate in Durham City. It comprises over 320 buildings ranging in age from 1076 A.D. through to new, state of the art buildings. Durham Castle and the buildings around Palace Green are part of World Heritage Site, 3 properties are scheduled ancient monuments, 4 properties are listed Grade 1, 79 properties are listed Grade 2 and 60 properties are within the City’s conservation area. Approximately 17% of the University’s estate is over 150 years old. The Estates and Facilities Directorate is responsible for delivering the Estate Strategy and Masterplan that ensure that Durham has an academic and College estate that is fit for purpose, affordable and supports our world-class activities in line with our 2027 Strategy.
Best wishes,
David W Loudon MCIOB, CIWFM, MBA Director Estates and Facilities
Durham University
Durham is one of the world’s great universities and one of the most distinctive.
Consistently ranked in the top six in the UK and in the top 100 across the world, we produce world-leading and world-changing research across
all three of our Faculties, our education is challenging, enabling, research-led and
transformative and our wider student experience, delivered through our Colleges, Durham Students’ Union and Experience Durham, is among the best in the UK. Our goal is for Durham to be delivering world-leading and world-changing research across all academic departments and research institutes, an education that is challenging, difficult, enabling and transformative and a student experience to rival the best in the world. Our vision is to build on our existing success and move forward to secure our future, making significant changes where they are needed. We know that we have a strong offering but also that we can do more by further developing our partnership working. We are not complacent. Our University Strategy 2017-2027 sets ambitious targets for growth and development, to ensure that we remain at the cutting edge.
The Estate Strategy & Masterplan “Durham is a uniquely beautiful place and we are fortunate as a University community to work and live in many wonderful buildings. But we want to do better still. In order to deliver our University Strategy, we need a world-class estate. To achieve that we will need to make major investments, both in building new departmental space, teaching space, residential accommodation and student facilities, and in improving the condition of our existing estate.” Professor Tim Clark, Pro-Vice-Chancellor. The Estate Strategy and Masterplan In order to support our vision, and as part of our work on a long-term growth agenda, we have developed an Estates Strategy and Masterplan that is central to shaping how Durham University looks and feels in the future. It will ensure that we have an academic and College estate that is fit for purpose and affordable for the next 10 years and beyond. The Estate Masterplan identifies the potential capacity of the estate and presents possible development opportunities. It is a guide to how we could develop the estate over the long-term. It will protect Durham’s important heritage for generations to come; safeguard Durham’s position as a collegiate University at the heart of the national, regional and local economy; and create facilities to enhance the University’s reputation and support our vision to be world-leading in research, education and the wider student experience. The Masterplan seeks to build on and strengthen the relationship between City and University, by easing accommodation constraints, enhancing access and developing facilities for common use. We are committed to being closely engaged with local and regional stakeholders in the public, private and voluntary sectors, as well as local residents, thus fulfilling an important role within Durham, Stockton and the wider North East. Our goals We will: • Develop an academic estate that will allow the University to deliver world-class education, research and student experience; • Ensure the long-term availability of suitable residential accommodation; • Ensure the continuing renewal and maintenance of our estate; • Improve the environmental sustainability and ease of travel around our estate and city locations.
We are already doing well • Our Ustinov College postgraduate community moved to a new home at Sheraton Park, Durham City, in September 2017. • The £40 million Durham University Teaching and Learning Centre, including the Durham Centre for Academic Development, will open in September 2019, with a range of learning environments and technologies. • A £35 million upgrade to our Maiden Castle Sports and Well-being Park will be completed for September 2019, supporting our students to compete at the highest levels of UK university sport, increasing student participation in sport and allowing further community use of our world-class facilities. • A new £40 million home for our Mathematical Sciences and Computer Science departments will open in September 2020, allowing both departments to increase staff and student numbers. The facility will also host our first student enterprise and innovation hub. • A purpose-built new home for John Snow College and a new college will open at Mount Oswald in September 2020, with full College facilities and a total of 1,000 student beds. But there is So Much More to come By 2027, we will: • Deliver phase two of our Estate Masterplan, in- cluding a new home for Durham University Business School at Elvet Waterside and new developments for our Arts and Humanities Departments at Elvet Riverside. • Deliver a third phase of estate development at our Science Site to ensure that our laboratory-based science Departments have the facilities to match their international reputations. • Deliver repairs to existing buildings, both Collegiate and academic, such that 85% of our buildings are of a very high standard. • Establish and nurture four to six new Colleges.
The Estates and Facilities Directorate
The Estates and Facilities Directorate makes a positive and significant contribution to the University's shared vision by developing and maintaining the physical environment which contributes to the University's key aspiration of attracting high calibre staff and students to the University. We are a community of colleagues with a passion for excellence in everything we do; making a positive and significant contribution to the University, recognised by our stakeholders as delivering value for money services.
At the heart of our recruitment, we want to attract and secure the very best people to ensure the delivery of an estate that is both welcoming and safe for our students, staff and visitors. It is an exciting time to join the team, as the Directorate is currently in Phase One of a three-phase programme running until 2027, to deliver the Estate Strategy and Masterplan; supporting the University’s overarching strategy.
Head of Asset Maintenance
Job Title:
Head of Asset Maintenance
• providing postal, delivery and security arrangements and advice to the University; and
Department:
Estates and Facilities Estates Operations Assistant Director (Estates Operations) Building Surveyors
Responsible to:
• the delivery of a wide-range of customer-facing services, including: contract management; estates and facilities relationships management; housekeeping and cleaning, business resilience, event management; reception helpdesk; university retail; business support; health and safety; and management information. The Head of Asset Maintenance will be responsible for delivering a strategic-based building maintenance and minor works service to the University. The post-holder will lead and manage the team(s) within their area of responsibility to deliver a highly effective, efficient and customer-focussed service resulting in the continuous improvement in the condition of the University estate. The post-holder will manage, coordinate and lead their function, optimising the use of internal and external resources and exercising overall budgetary control to achieve performance and quality targets.
Responsible for:
Grade:
9
Salary range: Contract type: Working arrangements:
£51,630-£58,089
Permanent
Nominal 35 hours Five days from seven, primarily Monday to Friday
The Department and Role Purpose
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including: • maintaining and regularly reviewing a maintenance programme which takes account of short, medium and long term needs of all buildings and University grounds; • implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements, including the provision of an out-of- hours emergency service; • providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
• identifying and recording the use of space and advising on ways of increasing space utilisation;
• property and asset management;
• acquisition and disposal of built environment related assets;
• procuring and managing utilities and services;
The Role
Core responsibilities:
• Contribute to wider quality and regulatory audit process for stakeholder systems and services.
• Provide professional and expert leadership for the Building Surveying teams, at a significant operational level and contribute to strategic planning to meet organisational objectives. • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews. • Help to shape the skills and expertise of team members and design work structures to meet operational and strategic goals. • Handle the vast majority of welfare issues within a team, referring more complex welfare issues to appropriate support services/senior management. • Provide expert guidance, advice and problem- solving skills, on building surveying and ground maintenance matters, to stakeholders. • Identify and develop innovative approaches and make recommendations for how these can be implemented within the service area. • Significant input into the planning and development of future skills and expertise within service areas to meet organisational goals. • Responsible for the management and leadership of people across service areas, setting operational and strategic objectives for discrete areas. • Implement change management projects across service areas in collaboration with peers and specialists to ensure a smooth and effective transition. • Recruit, induct, train and develop new team members.
• Influence and contribute to operational and strategic scoping and resource planning across a range of activities, developing and presenting complex business plans and strategy documents, where required such as the Estates Masterplan. • Set operational objectives for the scoping initiation, planning and implementation of significant projects in service areas. • Devolve key responsibilities to experienced team members to ensure succession and encourage skills development. • Provide leadership and influence the governance of service activities, processes and transactions to meet regulatory and professional service and policy standards. • Build and lead an influential network of contacts both internally and externally to influence the development of service provision. • Provide leadership within project teams to shape and determine specifications and key deliverables, problem solve and guide implementation. • Lead internal and external business meetings, working groups and committees at operational and strategic service level to influence governance, organisational policy and standards for the service.
• Budget responsibility for allocating and managing expenditure of consumable and capital items.
• Lead the creation, review, design, implementation and monitoring of policy and service level standards.
The Role
Role responsibilities:
• Manage and audit safety and security processes, certification and specifications for maintenance programmes and infrastructure projects. • Provide specialist guidance and advice with the implementation of a schedule and process for managing risk. • Develop, implement and monitor service level agreements, key performance indicators and benchmark against other institutions and organisations, to enable continuous improvement of the Building Surveying team.
• Delegated authority and responsibility to make decisions about the quality, level and nature of building surveying, and reactive and planned preventative maintenance services to meet operational and strategic business objectives, statutory and health and safety compliance, recognised industry standards and manufacturers’ requirements. • Provide leadership with stakeholder consultation and engagement in order to develop a full understanding of short-term and long-term needs across areas of service delivery. • Accountable for operational planning, management of service resources and budgets, including external contract management, to meet operational and strategic priorities; ensuring value for money. • Foster and develop professional internal/external relations, communications, contacts and networks that will underpin the exchange of knowledge and ideas and add value to the delivery of capital infrastructure projects. • Act as a specialist consultant to problem solve and shape and design the establishment of one-off or a series of infrastructure activities, ensuring an appropriate interface between building surveying and other estates functions.
• Any other reasonable duties.
Specific Role requirements
• The post-holder is required to manage, and if required participate in, the provision of an out-of- hours management on-call rota.
• The post-holder may be required to work evenings and weekends, as business needs.
• Attend all training and development, as required.
• Ensure compliance with statutory responsibilities and maintaining records, as required.
• Lead, manage and develop the University’s asset management information, including condition reporting and lifecycle replacement, to inform future strategic planning and budgeting. • Contribute expertise with the design, delivery, analysis and documentation of recognised award and reputation generating projects.
Person Specification
Criteria (E – Essential/D – Desirable)
E
D
Excellent oral and written communication skills and the ability to develop excellent work- ing relationships both internally and externally. E Proven IT skills, including use of Microsoft Office. E Academic recognition at degree level in a facilities/construction-related discipline and professional recognition (or equivalent experience). E Professional practitioner with expert knowledge and expertise in one or more areas of buildings or estates services, used to influence events and activities within the organisa- tion. E Demonstrable ability to provide specialist advice and influence others at operational and strategic levels. E Continuing professional development required to maintain professional recognition. E Experience of being able to network effectively and develop strong and productive work- ing relationships. E Experience of chairing and managing committees and meetings. E Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions. E Experience of delivering and developing specialist services for buildings, or estates, servic- es. E Health and safety and statutory compliance knowledge. E Extensive knowledge and experience of ensuring compliance with regulatory and organi- sational policy and guidelines. E Experience of implementing policy and procedures and involvement with future changes for a service area. E Ability to contribute to planning at operational and strategic levels. E Track record of management and development experience and/or an enhanced man- agement qualification applied across a large service team or cross-functional teams, in a customer focussed and/or complex organisation. E Experience of managing substantial budgets. E Experience of leading major infrastructure projects involving multi-agency working within an educational, commercial or industrial environment. D Experience of working in the higher education sector. D
Experience of change management.
D
Benefits
When you work at Durham University, you can take advantage of a fantastic range of staff benefits including pension schemes with generous employer contributions, and salary sacrifice schemes which save you money, including childcare vouchers, nursery fees and cycle to work. Further information can be viewed below. You will enjoy generous holiday entitlement, members of staff in Grades 7-10 receive a total of 42 days paid holidays each year. This is made up of 30 days holiday, eight statutory Bank holidays and four Customary days, usually taken at Christmas when the University offices are closed. We have lots of ways to help our staff maintain a healthy lifestyle and work-life balance including flexible working arrangements, family-friendly leave, research leave and Occupational Health and Coun- selling services. Holidays, flexible working, leave and welfare
Childcare, facilities and attractions
We have an onsite nursery and you can enjoy access to our excellent libraries, sporting facilities, and visitor attractions such as the Botanic Garden and Oriental Museum. You are encouraged to become an active member of one of our Colleges with their varied range of social and cultural activities. All our staff enjoy up to five days volunteering time through our successful and thriving staff volunteering scheme.
Charitable giving
You can choose to donate to a charity of your choice direct from your salary through payroll giving.
My Durham
Durham University offer a range of discounts and savings through their staff benefits portal, My Durham. My Durham is a central hub from which eligible staff can access a range of employment benefits, including corporate discounts, childcare vouchers and the Cycle to Work Scheme.
Relocation
The University is able to offer financial and logistical relocation support to candidates that are seeking to move to the area to take up a role with the University.
Further information and application process
For a confidential discussion to learn more about the role and opportunity please contact Durham University’s appointed recruitment partners Ben Duffill and David Craven of The Management Recruitment Group.
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and david.craven@mrgpeople.co.uk
Closing date:
18 August 2019.
David Craven T: 0161 637 0836 E: david.craven@mrgpeople.co.uk Ben Duffill T: 0203 962 9900 E: ben.duffill@mrgpeople.co.uk
Interviews will take place during mid September 2019.
Inspiring the extraordinary
The Management Recruitment Group 52-54 Gracechurch Street London EC3V 0EH 0203 962 9900
www.mrgpeople.co.uk
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