Completed Online Courses – March 2021
Total Learning & Development Hours Q1 2021: 2472
Book360 Introductory Video Coaching Conversations for Sales Performance Code of Conduct & Ethics Corporate Prospecting by redefining "Sales on Duty“ F&B Marketing 101 Fundamentals Of F&B Upselling Global Fire & Life Safety Orientation 2020 Global Security Orientation 2021 SFS Orientation 2021 Group and Event Proposals Guest Experience Videos – One Guest Experience Videos – Two Guest Feedback Handling And Resolution How to Deal with Media How to support your immune system Information Security Awareness JLP Module 2 : Builds Collaborative Partnerships
Hotel-wide Classroom Sessions Q1 2021; Junior Leaders Prog. – Module 1 Guest Feedback Handling & Resolution Luxury Immersion Professional Presence Health & Safety Refresher Veuve Clicquot Champagne Training & Tasting Sectional Fire Drill in Kitchen Book360 Covid-19 Departmental Sessions Handling Discipline Cases Telephone Courtesy
Live Well: Exploring Positive Habits Performance Development Coaching Price Value Matrix - Module 1 Security ICO Model
Learning Champion of March 2021: SECURITY TEAM 165 Hours
Shangri-La Group's Guest Feedback Management System 1. Introduction Shangri-La Group’s Guest Feedback Management System 2. TrustYou Analytics Shangri-La Group’s Guest Feedback Management System 3. TrustYou User Settings and Resources Shangri-La Group’s Guest Feedback Management System 4. TrustYou Surveys Static Rate Leisure Agreements
Thanks to all SLIB L&D Leaders for their efforts and contributions in Q1 2021 !
Understanding Group Commission at Shangri-La Understanding Transient Commission at Shangri-La Word
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