Patient and Parent Rights and Responsibilities
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Exercising your Rights • Participate in discussions regarding ethical issues related to care. Requests for an ethics consult can be made by asking a member of the healthcare team.
• Voice a complaint about care, treatment, privacy, confidentiality or file a written grievance by following Driscoll Children’s Hospital’s process:
o Speak with a staff member who will attempt to resolve the issue to your satisfaction. o If your complaint cannot be resolved, contact a Patient Relations Representative who will help you with your complaint. Know that sharing a complaint will not compromise your current or future care. 361-694-4035 o If we are not successful in addressing your complaint to your satisfaction, you have the right to file a formal, written grievance with: ➢ Texas Department of Health and Human Services: 888-973-0022 or (TDD) 800- 735-2989 . ➢ Joint Commission of Quality Monitoring: 800-994-6610 or e-mail complaint@jointcommission.org ➢ Texas State Board of Medical Examiners: 800-201-9353 .
Patient and Parent Responsibilities
• Provide correct and complete health information, including changes in condition, past medical history, medications or treatments and any actual or perceived risk to care.
• Tell your doctor or nurse if you do not understand any part of your or your child’s care.
• Follow the care plan agreed upon by you and your healthcare team and report to the doctor any side effects or inability to follow the care plan.
• Be respectful of the rights of other patients, families, and staff, such as assisting in the control of noise, smoking, behavior, and number of visitors.
• Payment for medical care provided.
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