Outpatient Rehab-Attendance and Discharge
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Regular attendance for rehabilitation appointments is very Important to your child’s progress. The Rehabilitation Department’s ability to provide the best service to the largest number of patients is greatly affected by each child’s attendance. The following policy is designed to provide the best quality of care for every child we serve. Please read and follow carefully.
To provide meaningful therapy services: • 24 hours notice for a planned absence • Advanced notice to be a cancellation • No notice will be coded a NO SHOW • 3- NO SHOW in 90 days, Discharge • > 25% Cancel/NO Show modification of schedule or discharge • > 10 minutes late, may not be seen
Cancellations: Cancellations should not occur unless your child is sick or there is an emergency. Please call our offices as soon as possible at 361-694-5678 if your child is unable to attend his or her therapy session. • We require a call if you are going to cancel your appointment. Our offices are open at 7:00 am. If you call prior to 7:00 am, please leave a voice mail message with the name of the child, date of birth, type of therapy session or evaluation that he/she will be missing (Physical Therapy, Occupational Therapy, Speech Therapy or Audiology) and the reason for the absence. • We do differentiate between a planned and an unplanned absence. If you know ahead of time that you will be out of town or unable to attend therapy, please notify us at least 24 hours in advance. This absence will be counted as a planned absence and not count toward the unplanned absence rate. When we have sufficient notice, we are able to schedule other children with our therapists. • Please notify us as soon as possible if your child has been admitted to the hospital. This will allow us to cancel the appointment. If the hospitalization is directly related to the reason your child is being seen in therapy, we may request an order to continue therapy. You can discuss the specifics of your child’s situation with your therapist. • Inconsistent therapy attendance is defined as an unplanned absence rate of 25% or greater. Inconsistent attendance may result in your child’s schedule being adjusted in one of two ways: Modification in your child’s therapy scheduled or discharge from therapy. Late Arrivals: Please be aware that if you arrive 10 or more minutes late for your scheduled therapy time the following may occur: • You may receive a shortened therapy session • Your therapy session may not occur • You may get moved to a different permanent time slot. If you know in advance that you may be late, please notify us so we can plan for your child accordingly. Please notify us if you will be late. We can be reached at the main Rehabilitation number 361-694-5678 . If you are making a long-distance call, you can call 1-800-525-8687 and the operator will route your call to the Rehabilitation Department. No Shows: When we are not notified prior to the start of a therapy session that your child will not be attending, the treatment session will be considered a No Show. A pattern of No Shows will result in the following actions: • After 3 occurrences within 90 days, your child will be discharged from therapy • Your child’s physician will be notified of non -attendance • If your child is discharged from therapy due to multiple no shows, we will not reschedule therapy in 6 months. Staff Cancellation: In the event that rehabilitation staff illness or events beyond our control interfere with your child’s scheduled time, you w ill be notified and be offered an alternate therapist and / or a new appointment time when at all possible. If a cancellation occurs due to rehabilitation staff illness or event, the absence will not be counted toward the attendance rate.
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