OP Rehab Audiology-Attendance and Discharge
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Regular attendance for rehabilitation appointments is very important to your child’s progress. The Rehabilitation Department’s ability to provide the best service to the largest number of patients is greatly affected by each child’s attendance. The following policy is designed to provide the best quality of care for every child we serve. Please read and follow carefully. Cancellations: Cancellations should not occur unless your child is sick or there is an emergency. Please call our offices as soon as possible at 361-694-5678 if your child is unable to attend his or her audiology visit. • We request a call prior to your appointment start time. Our offices are open at 7:00 am. • If you call prior to 7:00 am, please leave a voicemail message with the following information: o The name of the child o Date of birth o Time of appointment o The reason for the cancellation o If you wish for our schedulers to call you back to reschedule. • If you are no longer interested in having the appointment for your child, please also call us to let us know so we can close the referral • If you do not wish to leave a message, please call back to speak to a scheduler. Late Arrivals: Please be aware that if you arrive 10 or more minutes late for your scheduled appointment time, the following may occur: • You may receive a shortened therapy session • Your visit session may not occur • You may get moved to a different day/time. If you know in advance that you may be late, please notify us so we can plan for your child accordingly. Please notify us if you will be late. We can be reached at the main Rehabilitation number 361-694-5678 . If you are making a long-distance call, you can call 1-800-525-8687 and the operator will route your call to the Rehabilitation Department. No Shows: When we are not notified prior to the start of a visit that your child will not be attending, the visit session will be considered a No Show . A pattern of No Shows will result in the following actions: • After 2 occurrences within 6 months, your child will not be allowed to reschedule for 6 months • Your child’s physician will be notified • The current referral will be closed, and you will need to ask the physician to send referral. Fitting of Devices: • If your child needs personal amplification, you will receive a call to schedule three appointments within a one- month period ( Fitting appointment , 2 weeks follow up and 4 weeks follow up). The initial fitting appointment will mark the beginning of the 30-day trial period. • Devices and accessories will be returned to the manufacture if not picked up within 15 days of initial scheduled fitting appointment Staff Cancellation: In the event that rehabilitation staff illness or events beyond our control interfere with your child’s scheduled time, you will be notified and be offered an alternate therapist and / or a new appointment time when at all possible. To provide meaningful Audiologic Evaluation and Treatment services: Cancellation: we request notice – call 361-694-5678 No Show: if no calls were made prior to appointment start – call 361-694-5678 2 No Shows within 6 months will result in the referral being closed and a waiting period of 6 months before a new appointment can be made > 10 minutes late your child may not be able to be seen Fitting of Devices: A device will be returned to the manufacturer if not picked up within 15 days of initial fitting appointment
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