#MomentsofJoy
Hi! My Name is Daisy from Housekeeping. I want to share with you this story.
Dr. Fajer Al Mutawa had booked Al Bandar Hotel from April 21st to April 28th with her husband and her son. She was so impressed and delighted with her experience provided by our colleague Daisy – Housekeeping Manager so she extended her stay to May 1st. Daisy prepared their room with every detail. It was perfect and fulfilled in a timely manner as the guest mentioned. Dr. Fajer had certain requests and Daisy managed to prepare the room every night in such a way that they felt that they were at home. She went above and beyond to help them outside her housekeeping tasks especially that the guest is very delicate. Daisy was in contact with the guest via WhatsApp and managed to solve several issues that were recorded in GReAt on her own. Daisy was able to handle the situation without Management interference and exceed the expectations leaving the guest with a feeling of warmth and loyalty to come back. #ObssessOverCustomerExperience
19
Made with FlippingBook - professional solution for displaying marketing and sales documents online