People Management • Ensure the region has proactive people plans in place to enhance employee engagement/ experience and maintain the UPP Investors In People (IiP) accreditation • Proactively management performance of site leads to ensure they are delivering on all obligations, implementing performance improvement plans where necessary • Ensure all sites comply with relevant HR policies & procedures • Take ownership for all aspects of your teams’ employment including all pay, contract and scheduling decisions, owning the end-to-end recruitment and selection process, performance management, recognition and celebration of success • Develop and maintain regular communication and engagement channels with direct reports and site population, as well as corporate functions • Build the capability of your team utilising the internal development offer and identifying additional external development opportunities where appropriate • Create a motivated and energised team, ensuring great performance is recognised, celebrating success through the appropriate channels • Act as a role model for our values and behaviours, look for opportunities to bring these to life and encourage your team to do the same • Lead, motivate and coach the operational teams to deliver the UPP strategy, setting measurable performance targets and ensuring they are progressed to achievement throughout the year • Deliver the UPP culture to ensure focus on development, performance management and recognition of high performers with
a view to continuously improving the employee experience
• Ensure compliance with Fire Risk Assessments and actions from the UPP Fire Safety Programme
• Support the UPP growth agenda through engaging prospective partners in dialogue, FM business development and bid submissions • Seek opportunities to expand UPP’s range of services delivered with current partners Leadership Responsibilities • Formulate and initiate strategic initiatives as part of the senior management team • Translate UPP’s Strategic Business Plan, ambition and targets to meaningful content and engage operational teams in a meaningful way to galvanise teams around delivery • Provide all necessary reports to the ELT, Boards and Committees as required, ensuring papers are to a high standard and always delivered on time and to brief • Manage operations in line with UPPs risk management, incident management and escalation processes • Actively engage with the wider senior management team to progress strategic initiatives, improve UPP’s performance and increase individual exposure to all elements of the business Other • Be part of the management escalation procedure / incident management plan • Take a leading role in selective UPP wide projects and business improvement initiatives • Any other duties reasonably required in order to fulfil the role • Regular UK travel will be required including some overnight stays
• Deliver UPPs performance management process through setting stretching and value accretive KPIs and focusing on delivery through our values and behaviours • Promote and ensure the implementation of the organisation’s Equality, Diversity and Inclusion strategy across all spheres of operation to promote and champion an inclusive and supportive work environment • Regularly review and evaluate the effectiveness of the operational teams and identify development needs Health, Safety, Technical Compliance, Fire Safety and Quality Management • Take a leading role in promoting health, safety and environmental matters driving improved performance associated with a positive safety culture • Manage risk and ensure compliance with legal, technical, regulatory and internal procedural requirements • In conjunction with the Safety, Health & Wellbeing team ensure that policies and procedures are adhered too • Ensure all sites are compliant to statutory and technical compliance obligations; ensuring all systems, processes and policies are in place, complied with, monitored and recorded • Ensure all employees are appropriately and suitably trained in and aware of their duties and responsibilities • Ensure the requirements, and remedial actions of audits and inspections, both internal and external audits (ISO 9001, ISO 1400 and ISO 45001) are met to maintain certificated management systems
Financial Management • Provide adequate test, challenge and support in the budget setting process to deliver budgets for each operational site that meets the in year budget challenge • Deliver the Cost and Revenue Transformation, EBITDA, cash and yield targets as set out in the Strategic Business Plan • Comply with the UPP Delegation of Authority, taking the relevant decisions and accountability for financial performance within the region/portfolio • Proactively identify and implement cost and revenue optimisation opportunities to maximise financial performance of RS and UPP Group Partner Engagement • Engage with University Partners within the defined tiers of engagement model and on ad hoc periodic basis to ensure an ongoing productive relationship for the benefit of both parties and students • Escalation point for both University Partners and Partnership Directors to ensure continued delivery and that challenges are resolved in an efficient manner that aligns with UPPs commercial and partnership principles • Support site management teams in creating, agreeing and delivering action plans following the annual student satisfaction surveys in conjunction with University Partners
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