Director of Estates Development Candidate Information Pack
Contents
• Message from the President and Principal
• About Queen Mary, University of London
• The role of Director of Estates Development
• Job Description and Person Specification
• Further Information and How to Apply
QMUL is a unique, world-class global University with a long, proud and distinctive history. As one of the UK’s leading research-focused higher education institutions, we have more than 32,000 students, 4,500 staff and an annual turnover of £535m.
Message from the President and Principal
Thank you for your interest in this role and in Queen Mary University of London. Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.
Working at Queen Mary means being part of a unique, world-class global University with a long, proud and distinctive history.
Our founding institutions, the London Hospital Medical College, St Bartholomew’s Medical College, Westfield College and Queen Mary College, were founded to provide hope and opportunity for the less privileged and otherwise under-represented. Today, we remain true to the vision of our founders by continuing to improve lives locally, nationally and internationally through the seamless combination of our world-leading strengths in education and research. The Queen Mary community – our staff, students and alumni – is the heart and soul of our University. We are proud to provide an inclusive and nurturing environment so that staff and students from all backgrounds can develop, flourish and achieve their full potential.
I look forward to welcoming you to our unique University and working with you to realise our ambitions.
Professor Colin Bailey, President and Principal
Welcome to Queen Mary University of London
High-quality learning experience
Queen Mary, University of London is one of the UK’s leading research-focused higher education institutions. With around 32,000 students on Degree Courses, 4,500 staff and an annual turnover of £535m, we are one of the biggest University of London colleges.
Queen Mary offers students a stimulating, supportive and high-quality learning experience, with teaching inspired by our world-leading research.
We teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering.
The University has invested in new facilities over the past five years to offer its students an exceptional learning environment. Recent developments include the £39m Graduate Centre, providing 7,700 square metres of learning and teaching space, and the new Dental Hospital, home to the Institute of Dentistry, the UK’s first new dental school in forty years. Future developments include the planned new school of Business and Management (7,000 square metres).
Based in a creative and culturally diverse area of east London, we are the only London University able to offer a completely integrated residential campus, with a 2,000-bed award-winning student village at our Mile End home. Queen Mary is a leading research-intensive university with a difference – one that opens the doors of opportunity to anyone with the potential to succeed. It is a unique place of world-leading research and unparalleled diversity and inclusivity, that lives and breathes its history and heritage and is embedded in the communities it serves.
Estates & Facilities
The Estates and Facilities Directorate is responsible for planning, creating and operating a world- class Estate, Facilities and Commercial Services. The Queen Mary Estate currently provides over 230,000M2 of academic and residential accom- modation on three main campuses at Mile End, Whitechapel and Charterhouse Square, with fur- ther property holdings at West Smithfield, Lincoln’s Inn Fields and Dept W. As part of the QMUL’s ambitious Strategy 2030, extensive focus will be placed on enhancing, growing and better utilis- ing the Queen Mary estate portfolio to create a physical environment that supports our position as an inclusive, world-class university. The Queen Mary 2030 Strategy sets out an ambitious growth vision for the next 10 years. The strategy is underpinned by a suite of enabling plans. The Infrastructure enabling plan combines the direction of travel for both the Physical and Digital Estate. The joint investment programme is in excess of £1Bn.
Key facts
• Our history dates back to 1785, with the founding of The London Hospital Medical College, England’s first official medical school. • We are a Russell Group university, operating across five campuses in London and at sites across Europe and Asia. • We are ranked 14th in the UK and 117th in the world by the Times Higher Education (THE) World University Rankings. • Our annual income is £535.3m, of which £113.3m is research income.
Our strategy 2030
In 2019, Queen Mary University of London launched a bold new Strategy with the vision to open the doors of opportunity. By 2030, we will be the most inclusive university of its kind, anywhere. We are doing this by building on our existing cultural diversity to create a truly inclusive environment, where students and staff flourish, reach their full potential and are proud to be part of the University. Continuing our long tradition of commitment to public good, we will generate new knowledge, challenge existing knowledge, and engage locally, nationally and internationally to create a better world.
We are proud of the difference we can all make when we work collectively. We are ambitious , fostering innovation and creativity, disrupting conventional thought, and responding with imagination to new opportunities. We are collegial , promoting a strong community through openness, listening, understanding, co-operation and co-creation.
We are ethical , acting with the highest standards, and with integrity, in all that we do.
We have five core values that will help us to reach this goal:
We are inclusive , supporting talented students and staff regardless of their background, and engaging with our local and global communities.
To enable our staff to flourish and to reach their full potential throughout their employment at Queen Mary, we offer a range of benefits.
Duties and Responsibilities
Job Description
Job Title:
Director of Estates Development Estates and Facilities Directorate
and world class campus environment and expe- rience for all University and community stake- holders. Our Inner London Campuses need to support the vision and values of the University by being welcoming, attractive, vibrant, inclusive, safe and reliable. The Director of Estates Development is a senior transformational role with a primary focus on world class “Place Making”. The post holder will support the Director of EFCD in refreshing the long term (10 year plus) University Estates Strategy and will be the sen- ior responsible lead for the development, ap- proval and communication of the underpinning Campus Masterplans for each campus/ physical London locations. The post holder will have lead responsibility for the robust planning, approval and delivery of the University Capital Investment Programme and ensure smooth transition into operational use. The post holder will be responsible for leading the strategic and operational development of the University’s Estate through a relentless and evidence-based focus on stakeholder require- ments. Core to the role will be the establish- ment of lean design, development and delivery processes that ensure excellent student & staff experience through delivery of high quality, ef- fective and efficient Facilities – both new and re-purposed. The Director will be a positive change agent in driving a unified, high performance, inclusive, collegial and customer focussed culture across all teams. The Director will be responsible for creating a positive working environment where talent can be developed, rewarded and re- tained. A key element of this senior role is the engage- ment and management of a wide range of in-
ternal and external stakeholder relationships.
Department Reports to:
Director of Estates, Facilities and Capital Development
The post holder will be a senior member of the Estates and Facilities Senior Leadership Team and be expected to deputise for the Director of EFCD when required. The post holder will work actively with the Director of EFCD, EAF Director of Campus & Commercial Services and EAF Director of Stra- tegic Projects to set strategic direction for the Directorate. This senior leadership position will require a minimum physical presence of 3 days per week across our London campus locations.
Grade:
8 / Full Time
Appointment period: Current Location:
Indefinite
London
Key Internal Relationships: Principal, Senior Executive Team members, Directors of Professional Services, Institute Directors, Heads of School, School Managers, Estates and Facilities Senior Leadership Team. Initial Direct Reports: EAF Assistant Director – Strategic and Capital Developments EAF Assistant Director – Space and Workplace Transformation EAF Assistant Director – Strategic Property Management
Job Context
Schedule of Services/ Main Duties & Responsibilities
The Estates and Facilities Directorate is respon- sible for planning, creating and operating the University’s Estate, Facilities and Commercial Services. The Queen Mary University of Lon- don Estate currently provides over 230,000M2 of academic and residential accommodation on three main campuses at Mile End, Whitechapel and Charterhouse Square, with further prop- erty holdings at West Smithfield, Lincoln’s Inn Fields and Dept W. The Estate needs to sup- port the University’s standing as an ambitious and research-intensive Russell Group institution and contains a wide range of research, teach- ing and learning facilities in addition to student residences and recreational space. The Queen Mary 2030 Strategy sets out an ambitious growth vision for the next 10 years. The strategy is underpinned by a suite of en- abling plans. The Infrastructure enabling plan combines the direction of travel for both the Physical and Digital Estate. The joint investment programme (endorsed by the Senior Executive Team and the Finance & Investment Commit- tee) is in excess of £1Bn. Queen Mary University of London’s ambition is to establish itself as a globally significant “Re- search Goliath” by 2030. To this end, the total number of global students will double over this period. London campus-based students will in- crease to over 30,000 students.
The transformation of the physical Estate and the Campus and Commercial Services will be key in ensuring our Campuses are attractive, vibrant, inspiring, sustainable, safe and secure places to study, work and live. Our campus communities make the difference. The Director of Estates Development role is fundamental to the successful delivery of this transformation and will lead a cross discipline internal team of over 20 professional staff who in turn commission and manage a large num- ber of professional consultants and contractors. The post holder is responsible for the following professional service areas: • Capital Developments • Strategic Space Management and Work- place Transformation • Strategic Property Management The Director of Estates Development has finan- cial, quality and programme responsibility for circa £70-100m of Capital Investment annually and over £10m annual revenue and pay budg- ets.
• Provide inspirational leadership and direc- tion to the multi-disciplinary Estates Devel- opment teams, demonstrating the attrib- utes and competencies expected of a senior manager within the University. • Support the Director EFCD in the develop- ment of the long-term Estates Strategy. • Develop detailed supporting Estates Mas- terplans for each of our London campus locations. • Responsible for timely approval and deliv- ery of the Estate Capital Investment Pro- gramme.
• Identify external funding opportunities.
• Responsible for ensuring all none-recurrent and recurrent EAF Directorate requirements are fully included within the business case approval process. • Ensure stated business case “benefits real- ised” are rigorously tracked and reported on.
Job Purpose
To support the Director of Estates, Facilities and Capital Development (EFCD) in creating a safe
• Jointly develop and refine an effective pro-
Duties and Responsibilities
Job Description
ject management and governance struc- ture, including the development of Project Initiation Documents, rigorous Stakeholder engagement, Project Execution Plans, Risk Register, and Project Board Reports that also meet the needs of external funders where applicable. (with EAF Director of Strategic Projects – Life Sciences plus IT Services Lead- ership team) • Develop and implement robust manage- ment information systems to ensure that project finances and programmes are ac- tively monitored and reported to the agreed committees/groups. • Foster a culture of minimising change dur- ing projects and ensure that change control is operated effectively and actively on all projects. • Ensure that the University Finance and Pro- curement policies are adhered to. • Drive a strong zero tolerance safety culture within the team and with all suppliers to ensure the delivery of a safe, healthy and secure environment for students, staff and visitors. • Keep abreast of Faculty, School, Institute, Professional Services and Student Union pri- orities relating to the physical Estate. • Responsible for establishing, monitoring and demonstrating best value across core consulting and delivery partners.(includ- ing design, cost, planning, legal, property, workplace) • Develop, implement and monitor the QM Space Management Strategy including a rolling programme of prioritised interven- tions across the existing Estate. • Ensure accurate and timely submission of reports and annual returns to external agencies e.g. Estates Management Returns
(EMR) return to Higher Education Statistics Agency (HESA)
• Ensure robust process/project/task review and demonstrate evidence-based action planning. • Ensure that all staff benefit from an annu- al Performance Appraisal and Development Review. • Develop and communicate the annual and rolling 3-5 year medium range objectives for Estates Development services with key stakeholders. • Contribute to institutional strategic plan- ning and decision making. Act as an expert advisor on matters relating to the develop- ment of the campus and its related services. • Actively promote the Estates and Facilities Directorate by establishing and maintaining excellent working relationships throughout the University. • Represent the University externally in a pro- fessional, collegial and enthusiastic manner. • Keep abreast of the market, legislation and political environments within which the University operates and advise accordingly. • Build effective relationships with planning authorities at both borough and city level. Develop detailed working knowledge of relevant local plans. Work with communi- ty and engagement colleagues to be fully versed in the local agenda at campus and borough level as well as across East London. • Lead on cross-University strategic projects, as required by the Director of EFCD, Chief Operations Officer or Principal. • Responsible for ensuring that the Universi- ty’s Health and Safety policies are fully un- derstood and implemented across Campus and Commercial Services.
leadership to the Estates and Facilities Sen- ior Management Team to ensure continu- ous improvement and professionalisation of the Directorate. • Maintain an active professional network in order to embed best practise from both within and outside the HE sector. • Ensure that hybrid working arrangements are aligned to and fully support current and future service delivery operating models. • Be available to attend internal and external committees as required by Director EFCD The above list of responsibilities is not exhaus- tive, and the jobholder may be required to un- dertake other duties commensurate with the level of the role, as reasonably requested by their line manager. This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or level of the responsibility entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of the grading of the post.
• Develop, implement and monitor the QM Strategic Property Asset Management plan. • Develop, implement and monitor the QM Building Information Management (BIM) Strategy with particular emphasis on transi- tioning from Capital Projects to Operational use. • Support the Director EFCD in developing the Directorate Future Systems Architecture vision. • Support the Director EFCD in developing the vision and integrated implementation programme for Smart Campus (Campus of the Future) capability. • Ensure service partners are delivering to their KPIs and are fully supported by the Directorate to ensure optimal delivery and cost effectiveness. • Agree and monitor quality, programme and cost targets across the project portfolio and provide monthly updates to the Directorate on performance targets. • Support Director EFCD and the Head of En- vironmental Sustainability in delivering the Environmental Sustainability Action Plan and the Heat De-Carbonisation plan. • Develop, implement and monitor a ser- vice improvement plan for each service line within Estates Development. • Ensure whole-service commitment to the delivery of the Estates Development Busi- ness Plan through effective performance management techniques. Ensure all staff have a clear understanding of what is ex- pected of them and have the time, training and resources to excel in their roles.
• Contribute positively, and provide thought
Annual Report on Widening Participation and Outreach (WP&O) | 2013–14 Duties and Responsibilities
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Person Specification
This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.
Requirements
Essential / Desirable
Proven senior change agent experience resulting in improved and sustainable team performance coupled with excellent service delivery and customer feedback. Possessing the capability, credibility, gravitas and experience to lead and motivate a large-scale team from senior managers, technical experts, external consultants/contractors through to operational staff. Strong experience in developing talent and positive role modelling Experience of leading from the front to build a culture of safety first. Technical understanding of building systems, legislation and service requirements across a diverse portfolio. Significant experience of deploying “voice of customer” techniques to inform product/service improvements. Significant experience in reviewing and managing risk and implementing systems to ensure its reduction Excellent written and verbal communication and influencing skills
E
Qualifica- tions
Degree level qualification or equivalent professional experience
E
E
Member of appropriate professional body
E
E
Professional/leadership CPD/further training or MBA
Extensive track record of leading significant large value/ large scale complex capital building programme in a large multidisciplinary stakeholder environment. Broad experience of development of large organisational estates strategies and specifically development of master planning Deep knowledge and understanding of planning policy and regulations, building regulations, contract law, construction management. Sound working knowledge of Strategic Property and Space Management in relation to effective and efficient use of the Estate. Possess the capability, credibility and experience to lead a team of experienced project and process management professionals. Demonstrable experience of building credibility and influence with senior stakeholders internally and external Strong leadership and management skills required to create a high performance culture. Knowledge and understanding of the Higher Education sector. An understanding of the complexity and diversity of the University context and an ability to adapt their style and approach accordingly Proven experience of successful project handovers to operational Estates teams. Outstanding leadership and management skills, with significant experience of dealing with challenging people and organisational issues Experience of robust business planning and managing pay and none pay budgets. Proven track record of supporting and influencing successfully at a senior executive level in organisations. Demonstrable experience of building credibility and influence with senior stakeholders internally and external. Possesses strong emotional intelligence
E
E E
Knowledge, Skills and Experience
E
E
E
E
E
E
E
E
E
Demonstrate passion & enthusiasm for this senior role.
E
E
Strong interpersonal skills, with the ability to network and build contacts across a matrix organisation to influence change and achieve business transformation beyond own areas of responsibility. Strong numeracy and analytical skills and confidence to work with all appropriate IT tools to deliver efficiency and functionality Strong customer service ethos and passion for delighting customers
E
D
E
E
E
E
Strong negotiation and brokering skills.
E
E
Strong presentation and communication skills.
E
The capacity to think strategically.
E
Essential/Desirable: E = Essential: Requirements without which the job could not be done. D = Desirable: Requirements that would enable the candidate to perform the job well.
E
E
Equal Opportunities
Queen Mary University of London is a Russell Group University with a difference. Our vision is to be recognised across the world as the most inclusive research-intensive University. We will strive to achieve that goal. To all the communities at Queen Mary, inclusivity is key to who we are and to achieving all our ambitions. We are a multi-faculty institution teaching undergraduates and postgraduates across all the major disciplines. We offer more than 280 undergraduate courses. We have world- leading research across disciplines and were ranked 5th in the UK in the last Research Excellence Framework (REF) for the quality of our research outputs, and continually challenge ourselves to ensure we have an environment where everyone feels included and can flourish. We are very proud of our teaching and learning and were awarded a ‘silver’ in the Teaching Excellence Framework (TEF) (2016- 17). We are also deeply embedded in the local community and were the first UK University to be awarded an Engage Watermark Gold award for public engagement by the National Coordinating Centre for Public Engagement. Unlike many other Russell Group universities, we attract a very diverse student population. Of our 25,000+ students, over 30 per cent are from non-EU overseas countries, and 9 per cent are from the EU. Our international students are drawn from over 160 countries. 90 per cent of our home students are from state schools, 59 per cent are Black Asian Minority Ethnic (BAME), 42 per cent are the first in their families to go into higher education and over 30 per cent are from households where the household income, as assessed by Student Finance England, is less than £15,000. We attract a lot of local students, owing to our strong relationships with schools in the
surrounding boroughs, coupled with a strong reputation for inclusivity. 37 per cent of our students commute to our campuses daily. Our staff body is also diverse and is drawn from over 162 countries. Inclusivity is one of our fundamental core values at Queen Mary: it is intrinsic to who we are. Our diversity of cultures and backgrounds is key to the vibrancy of our community and to the knowledge and ideas we are able to generate and pass on; without that diversity, we would not be who we are. We are extremely proud that we attract such a diverse staff and student body, and are fully committed to providing an environment where everyone is supported to flourish and fulfil their potential, irrespective of their background. To be truly inclusive requires sustained, proactive, hard work, and we know there are areas where we have work to do. Our core objectives are focused on reducing the BAME attainment gap and increasing the proportion of female and BAME staff at the higher grades, both for academics and for Professional Services. We are looking to see how we can ‘hard-wire’ inclusivity throughout all our policies and practices: we do not see this work as belonging to one team or unit, but rather as being embedded in all that we do. Being inclusive makes us better at everything we do, it improves our daily lives and the delivery and impact of our work.
* The University has a legal responsibility to ensure that all potential employees can provide documentary evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for interview will be ask to bring their passport or another acceptable form of evidence to verify their right to work.
Visa Sponsorship
For those who do not have a right to work in the UK, the University is a UKVI licensed sponsor and is able to issue a Certificate of Sponsorship (CoS) to successful candidates who are offered skilled roles and meet the eligibility criteria. The CoS enables candidates to apply for a Skilled Worker visa. Further information on the Skilled Worker visa can be found via: www.gov.uk/skilled-worker-visa
Global Talent Visa Route
The Global Talent visa is an alternative route to sponsorship, directly applied for by the applicant. It is open to those wishing to work in the UK and who are a leader or potential leader in the fields of academia or research, arts and culture, and digital technology. Further information on the Global Talent Route can be found via: https://www.gov.uk/global-talent For additional information on both visa sponsorship and non-sponsorship visa routes, please visit the UK Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas
Academic Technology Approval Scheme (ATAS)
Academics and Researchers applying for Skilled Worker visas and Sponsored Researchers applying for Government Authorised Exchange visas who will be undertaking research activities, at PhD level or above, in the one of the ATAS listed subject areas will be required to obtain an ATAS certificate before they can apply for a visa to work in the UK. Exemptions will exist for nationals from the EEA, Australia, Canada, Japan, New Zealand, Singapore, South Korea, Switzerland and USA and those applying for Global Talent Visas. For further information on this, please visit the UK Visas and Immigration website: https://www.gov. uk/guidance/find-out-if-you-require-an-atas-certificate
EDI Initiatives
Staff benefits
A wide range of benefits are available, this includes 30 days annual leave (plus University closure days and public holidays), a defined benefit pension scheme and also an interest-free season ticket loan. For further details of the benefits of working at QMUL please visit: http://www.hr.qmul.ac.uk/ workqm/index.html • Annual leave – the full-time annual leave annual entitlement is 30 working days (not including bank holidays) • Season ticket loan scheme • USS Pension scheme • Reward and recognition schemes • Cycle to work scheme • Qmotion sport fitness centre • Employee Assistance Programme • Family friendly policies • Flexible working practices • On-site day nursery
Queen Mary is committed to advancing Equality, Diversity and Inclusion (EDI) and champions a number of EDI initiatives across the University. Queen Mary holds a Silver Institutional Athena SWAN award for advancing gender equality, and is also a Stonewall Diversity Champion and commits to advancing LGBTQ+ inclusion by submitting to the Stonewall Workplace Equality Index. We also offer a number of development programmes including Springboard, Aurora and B-MEntor. We are committed to championing EDI relating to all protected characteristics and other underrepresented and marginalised groups under the Equality Act 2010. We offer ‘Introducing Inclusion’ training for staff to give them an understanding of EDI related issues and provide them with the toolsneeded to champion inclusivity and embed best inclusive practice in all the work they do. EDI is built into everything we do at Queen Mary, and is championed through a well-established governance structure. If you are interested in learning more about Equality, Diversity and Inclusion at Queen Mary and how to get involved then please contact hr-equality@qmul.ac.uk.
Flexible working:
Queen Mary is proud of the diversity of its staff and students. We encourage inclusive practices in everything that we do, to ensure that everyone who works here feels valued and enabled to have a positive working experience. We are therefore open to considering applications from candidates wishing to work flexibly, balanced against business need. Our Flexible Working Policy includes examples of some of the flexible working arrangements that could be considered. If you feel that this is something that may be of benefit to you, please do ask.
Family Friendly Policies:
Queen Mary recognises the commitments that staff have to their family and the importance of work-life balance. To support this Queen Mary offers a range of family friendly policies with enhanced rates of pay available for family-related leave, following a qualifying period of service.
How to Apply Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to ben.duffill@mrgpeople.co.uk or nicholas.coppard@mrgpeople.co.uk.
Closing Date for Applications is Sunday 13th November 2022.
For a confidential and informal discussion, please contact the University’s appointed recruitment Partners Ben Duffill and Nick Coppard at The Management Recruitment Group.
Ben Duffill 07976 125 010 ben.duffill@mrgpeople.co.uk
Nick Coppard 07896 079 495 nicholas.coppard@mrgpeople.co.uk
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