Different by Design People. Process. Expertise.
20-22 ROPEMAKER STREET, EC2 HEAD OF ENGINEERING
CANDIDATE INFORMATION PACK
INTRODUCTION
Thank you for your interest in JLL’s brand new Head of Engineering opportunity, at 20 - 22 Ropemaker Street, EC2 which is a prestige new landmark office development built in stone with panoramic views over the city. JLL have been appointed as Property Manager by the building owner and report directly to the owner’s asset management advisor, Old Park Lane Management Limited (OPLM) who are an investment and development company mainly focused in central London. 20-22 Ropemaker Street is in a prominent corner site just north of Moorgate Station, comprising c. 440,000 sq ft, of grade A office, retail, and SME space arranged over 27 storeys. This BREEAM ‘outstanding’ development will create a sustainable workspace of the highest standard including a stepped form that will create a series of extensive roof terraces to provide the occupiers with access to outside areas. JLL are seeking to appoint a Head of Engineering who will work closely with OPLM to ensure the highest standards of management and maintenance of the buildings technical services are provided for the benefit of the occupiers, having specific regard to expenditure and budgetary considerations. The most important relationship will be with Linklaters LLP, a leading global law firm who will be taking predominant occupancy of the building as their new global headquarters. A close and positive working relationship between the Ropemaker FM Team and Linklaters is essential. The role will require a Head of Engineering who has strong leadership skills, a commitment to best-in-class standards, a passion for delivering great customer service, and the ability to provide strategic and operational direction to the senior management team, whilst contributing to the success of Ropemaker.
Please read on to find out more about this opportunity.
20-22 ROPEMAKER STREET
TEAM STRUCTURE
The Head of Engineering will work as an integral part of the onsite Ropemaker FM Team reporting to the General Manager “GM” but may seek guidance from the Central London Engineering Director, the Central London Client Group FM Director, and the Property Management client team (who will have overall responsibility for ensuring that JLL’s Property Management Agreement (PMA) scope is delivered to the highest standard). JLL are instructed by the building owner, reporting to OPLM, to provide a team of professionals delivering all aspects of property management, finance, facilities management, and property management (all as per the PMA). The Head of Engineering will be responsible for the day-to- day operational management and servicing of the Landlord’s Mechanical and Electrical Services of 20-22 Ropemaker Street.
The development is due for completion in Autumn 2023 and will comprise approximately 440,000 sq ft. of grade A office, retail, and SME space. Approximately 360,000 ft offices at 20 Ropemaker Street has been pre-let to Linklaters LLP as their new global headquarters. The remaining offices at 22 Ropemaker Street are currently being marketed – 22ropemaker.com. Letting campaigns for the retail and SME will commence Q4 2022 and Q1 2023 respectively.
Make Architects have designed 20-22 Ropemaker Street to be one of the most high-profile new office developments in London, to offer the very best office accommodation in a prime City of London location. The BREEAM “Outstanding” building, set over 27 floors has 5 large roof terraces, and is set to subtly change the office landscape of the city.
LINKLATERS LLP
OUR TEAM LINKLATERS WAY Our values/behaviours. How we will contribute as individuals.
Linklaters LLP is a globally established law firm, a powerhouse in the equity capital markets arena and a leading name in big-ticket listings and other high-profile transactions. Its recent work includes acting on the listings of Trustpilot, Moonpig and Dr Martens, among others. Linklaters is characterised by a one-team approach, within which each team member works together to ensure its best in class. They provide the best service to clients, the best quality of work for trainees and build a supportive and friendly firm culture, taking a team-driven, collaborative approach to all that they do for their clients. Linklaters are due to occupy over 80% of the space at 20 Ropemaker, making them the most significant and important tenant for the GM to build a strong relationship with. The GM will work alongside Linklaters to realise their vision for 20 Ropemaker: • Create a global headquarters building which, for the duration of their occupation, truly reflects the brand as a pre-eminent global law firm. • Create a workplace and amenities which enable and motivate their people to provide best in class legal support to clients as well as supporting careers, health and wellbeing and diversity so they can continue to retain and recruit the very best talent. • Linklaters want their spaces to enable clients to successfully manage their business challenges and opportunities in a safe and secure environment, and to make the premises open and inviting to the communities they support.
We respect each other
We are leaders
We strive for excellence
We deliver fantastic client service, we seek and act on feedback to continuously improve
We support our people and embrace diversity, we are accountable and lead by example
We are empowered, entrepreneurial and inspire, we take initiative, encourage innovation and embrace new ideas
We act with integrity
We are one team
We don't just do things right, we do the right thing, we are admired as a responsible business
We are united, inclusive and collaborative, we deliver the whole firm to our clients
ABOUT OPLM AND THE WIDER PORTFOLIO
LSQ also known as 30 Panton Street, was OPLM’s first major redevelopment which completed in 2016 comprising 94,000 sq ft grade A offices and 30,000 sq ft retail. The property occupies the entire west side of Leicester Square.
OPLM is a private investment and development company which has been established for over 25 years. The portfolio comprises 1.5 million sq ft of office and retail assets in central London and their strategy focuses on creating long term value by acquiring, redeveloping, and repositioning assets to enhance long term value.
The current ownership includes:
Other properties are 4 Millbank, the company’s head office at 17 Old Park Lane, office investments in Hanover Square, The Strand, Bream’s Buildings and Cursitor Street both in Midtown, Crown Place in the City and a retail investment in Buchanan Street, Glasgow.
7 Millbank is OPLM’s next major development where planning approval has been received for c130,000 sq ft. grade A offices with extensive terraces and an aim to be net carbon neutral in use. Completion is scheduled for Autumn 2025.
HEAD OF ENGINEERING - 22 ROPEMAKER
Key Responsibilities and Deliverables
ance, direction and development of site-based MEP and technical contract staff to achieve effective deployment. • In conjunction with the GM, ensure that the procurement of all technical supplies and services at the property are under- taken in accordance with the JLL pro- curement program to ensure the high- est standards for the best price. This will include the use of accredited Contrac- tors only, usually based on framework agreements, and JLL purchase order- ing systems. Monitor contractor perfor- mance against agreed standards. • Review service contracts as appropri- ate. • Establishing and maintaining the highest quality health & safety regimes for the property; meaning being responsible for the upkeep and management of JLL’s health and safety web tool suite and maintaining and keeping up-dated the Health & Safety Policy document for the property, which also includes liaising with external consultancies as required.
as a journey towards the Net-Zero-Car- bon in operation for landlord services
tracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy • Ensuring all contracts are maintained within the agreed budget, and seek al- ternative ways to improve customer ser- vice and reduce expenditure • Ensure procurement and delivery of ser- vices are aligned with JLL standards and procedures
Overview
• Scope and deliver the M&E services requirements in-line with the Technical Services Strategy • Manage technical services in all cen- tral London assets to a proven standard such as ISO 55001 • Develop the operating guidelines and protocols necessary to attain high level service standards • Ensure that any one-off and non-con- tractual technical tasks are fulfilled to a high specification and within a dedicat- ed timeframe, to include out of hours services for occupier events and special projects • Periodically review the technical servic- es strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with OPLM’s and JLL’s various strategies • Ensure projects are managed to the re- quired compliances and standards and are kept to time restraints and budgets • Seek service and system innovations to continually improve the team’s produc- tivity and standards in service, including small projects and capital expenditure projects
• Provide an oversight and support on key functions for Compliance, Incident Management, Risk Management, con- tinuous improvement. • Responsible for the management of the following building services: - Access/security control and CCTV systems. - Vertical Transport Maintenance - M & E maintenance. - EMS systems - Smart building systems - IT infrastructure - Building Fabric maintenance. • Be familiar with all HVAC and electrical equipment and have a sound under- standing of the purpose and general working of such equipment. Ensure ade- quate maintenance contracts in place to cover O&M manual requirements. • Be aware of the contractual obligations of the landlord in providing MEP services to the tenants and also aware of the re- sponsibilities of the tenants in maintain- ing their plant within their office space • Ensure that job plans, and asset lists are maintained on the system and are im- plemented on site, vendor manage- ment is robust and managed to a high standard. • Responding to emergency situations, assisting in operations and maintenance issues, troubleshooting and problem solving as required.
Financial management
• Assisting with the formulation and man- agement of the budgets • Support the financial team with invoic- ing and debt management to meet JLL financial requirements across all finan- cial platforms. • Control of capital project expenditure for projects when required • Drive cross selling opportunities via other JLL services
Service delivery
People Management
• Drive and ensure compliance with the OPLM’s and JLL’s Central London Tech- nical Services Strategy • Develop and implement operational best practices and working initiatives • Drive technological innovations and en- hancements across the central London estate • Support and help advise on energy use optimization for occupiers, a part of a wider ESG plan for the building, as well
• Engage with service partners and de- velop a partnering ethos • Adopt and communicate the team, 20- 22 Ropemaker and OPLM brand, visions and values in undertaking all duties, en- suring those working under your man- agement follow your lead • Foster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified cus- tomer experience
Contract management
• Contract Management of all M&E, Fab- ric, IT and VT service partners, consultan- cies, and other procured services.
• Periodically review operational con-
• Responsible for the day-to-day guid-
Key Skills & Qualifications
• Experience in change management and operational transition planning. • Ability to think laterally, accommodate change, innovation, and new ideas, and most importantly, to prioritise work • Having the personal drive, commitment, and dedication to ensure that excep- tional service levels are always deliv- ered consistently • Experience and appreciation of the task involved in developing and implement- ing procedures, standards, and guides for operational excellence on a large scale • Excellent IT skills to assist in the develop- ment of electronic management tools and general working knowledge of Mi- crosoft Office • Experience of operational facilities management and managing services to meet KPIs • Proven knowledge of technical services, sustainability, and energy management • Proven knowledge of building regula- tions, legislation compliance and best working practice • Financial acumen to manage budgets and contract costs
• Technically qualified professional
• Over 15 years Engineering experience
• Over 15 years Building services experi- ence • Thorough understanding of technical systems including BMS, BAP, AMR, BIM, HVAC and CAFM • Meticulous organisational skills, con- scientious and driven
• Desire to succeed as part of a team
• Excellent verbal and written communi- cation skills with the ability to build good rapport with customers and associates • Capable of prioritising multiple work streams and proactively resolving high- stress situations • Confident in presenting information and delivering training to colleagues and peers • A proven leader, adept in managing a team of varied individuals • Strategic thinker with the ability to im- plement continual improvements to the department’s service delivery • Willingness and flexibility to work week- ends and evenings as required • Associated with quality and high stand- ards of service delivery • A good customer service ethic is man- datory.
Different by Design People. Process. Expertise.
APPLICATION PROCESS
For a confidential discussion to find out more about this opportunity, please contact JLL’s appointed recruitment partners Matthew Evans or Matthew Giles at The Management Recruitment Group. Applications should consist of a CV and covering statement outlining key matching experience for applying for the post. Applications should be sent to;
matthew.evans@mrgpeople.co.uk or matthew.giles@mrgpeople.co.uk
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