HEAD OF ENGINEERING - 22 ROPEMAKER
Key Responsibilities and Deliverables
ance, direction and development of site-based MEP and technical contract staff to achieve effective deployment. • In conjunction with the GM, ensure that the procurement of all technical supplies and services at the property are under- taken in accordance with the JLL pro- curement program to ensure the high- est standards for the best price. This will include the use of accredited Contrac- tors only, usually based on framework agreements, and JLL purchase order- ing systems. Monitor contractor perfor- mance against agreed standards. • Review service contracts as appropri- ate. • Establishing and maintaining the highest quality health & safety regimes for the property; meaning being responsible for the upkeep and management of JLL’s health and safety web tool suite and maintaining and keeping up-dated the Health & Safety Policy document for the property, which also includes liaising with external consultancies as required.
as a journey towards the Net-Zero-Car- bon in operation for landlord services
tracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy • Ensuring all contracts are maintained within the agreed budget, and seek al- ternative ways to improve customer ser- vice and reduce expenditure • Ensure procurement and delivery of ser- vices are aligned with JLL standards and procedures
Overview
• Scope and deliver the M&E services requirements in-line with the Technical Services Strategy • Manage technical services in all cen- tral London assets to a proven standard such as ISO 55001 • Develop the operating guidelines and protocols necessary to attain high level service standards • Ensure that any one-off and non-con- tractual technical tasks are fulfilled to a high specification and within a dedicat- ed timeframe, to include out of hours services for occupier events and special projects • Periodically review the technical servic- es strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with OPLM’s and JLL’s various strategies • Ensure projects are managed to the re- quired compliances and standards and are kept to time restraints and budgets • Seek service and system innovations to continually improve the team’s produc- tivity and standards in service, including small projects and capital expenditure projects
• Provide an oversight and support on key functions for Compliance, Incident Management, Risk Management, con- tinuous improvement. • Responsible for the management of the following building services: - Access/security control and CCTV systems. - Vertical Transport Maintenance - M & E maintenance. - EMS systems - Smart building systems - IT infrastructure - Building Fabric maintenance. • Be familiar with all HVAC and electrical equipment and have a sound under- standing of the purpose and general working of such equipment. Ensure ade- quate maintenance contracts in place to cover O&M manual requirements. • Be aware of the contractual obligations of the landlord in providing MEP services to the tenants and also aware of the re- sponsibilities of the tenants in maintain- ing their plant within their office space • Ensure that job plans, and asset lists are maintained on the system and are im- plemented on site, vendor manage- ment is robust and managed to a high standard. • Responding to emergency situations, assisting in operations and maintenance issues, troubleshooting and problem solving as required.
Financial management
• Assisting with the formulation and man- agement of the budgets • Support the financial team with invoic- ing and debt management to meet JLL financial requirements across all finan- cial platforms. • Control of capital project expenditure for projects when required • Drive cross selling opportunities via other JLL services
Service delivery
People Management
• Drive and ensure compliance with the OPLM’s and JLL’s Central London Tech- nical Services Strategy • Develop and implement operational best practices and working initiatives • Drive technological innovations and en- hancements across the central London estate • Support and help advise on energy use optimization for occupiers, a part of a wider ESG plan for the building, as well
• Engage with service partners and de- velop a partnering ethos • Adopt and communicate the team, 20- 22 Ropemaker and OPLM brand, visions and values in undertaking all duties, en- suring those working under your man- agement follow your lead • Foster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified cus- tomer experience
Contract management
• Contract Management of all M&E, Fab- ric, IT and VT service partners, consultan- cies, and other procured services.
• Periodically review operational con-
• Responsible for the day-to-day guid-
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