Key Skills & Qualifications
• Experience in change management and operational transition planning. • Ability to think laterally, accommodate change, innovation, and new ideas, and most importantly, to prioritise work • Having the personal drive, commitment, and dedication to ensure that excep- tional service levels are always deliv- ered consistently • Experience and appreciation of the task involved in developing and implement- ing procedures, standards, and guides for operational excellence on a large scale • Excellent IT skills to assist in the develop- ment of electronic management tools and general working knowledge of Mi- crosoft Office • Experience of operational facilities management and managing services to meet KPIs • Proven knowledge of technical services, sustainability, and energy management • Proven knowledge of building regula- tions, legislation compliance and best working practice • Financial acumen to manage budgets and contract costs
• Technically qualified professional
• Over 15 years Engineering experience
• Over 15 years Building services experi- ence • Thorough understanding of technical systems including BMS, BAP, AMR, BIM, HVAC and CAFM • Meticulous organisational skills, con- scientious and driven
• Desire to succeed as part of a team
• Excellent verbal and written communi- cation skills with the ability to build good rapport with customers and associates • Capable of prioritising multiple work streams and proactively resolving high- stress situations • Confident in presenting information and delivering training to colleagues and peers • A proven leader, adept in managing a team of varied individuals • Strategic thinker with the ability to im- plement continual improvements to the department’s service delivery • Willingness and flexibility to work week- ends and evenings as required • Associated with quality and high stand- ards of service delivery • A good customer service ethic is man- datory.
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