Chief Engineering Officer (Strand, Residence, Sport) Candidate Information Pack
“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
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King’s College London Estates and Facilities Job Description & Person Specification Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with
London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs. King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History • Dentistry • Education • Food Science • History • Law • Music King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. • Details of our Strategic Vision 2029 can be viewed a t: https://www.kcl.ac.uk/aboutkings/strategy • Details about our philosophy can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-current.pdf • Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/estates/about-us
Job Description
Post title
Chief Engineering Officer (Strand, Residence, Sport)
Department/Division Faculty/Directorate
Engineering Management
Estates & Facilities
Grade Salary
8
£70,000
Responsible for Responsible to
Direct management of 3 Maintenance Managers
Associate Director of Engineering,
Role purpose The effective management of Operational, Statutory, Mandatory and maintenance delivery across all buildings located within the College’s Arts and Sciences estate and to encompass the following:- • Setting Individual Managers’ output requirements. • Developing, maintaining and managing the maintenance strategy. • Identification and implementation of operational best practice. • Management of the delivery of energy management projects and PPM Tasks. • Developing maintaining and management of all contractors and Term service contracts across the Estate. • Maximising internal capability to reduce 3rd party reliance. • Minimise business operational risk. • Liaison with Asset Improvement team to develop best Life Cycle cost and use profiles for all assets. • Responsible for all Arts and Sciences Critical areas and HVAC Plant. • Proven leadership in order to drive a demanding and challenging function to deliver results and continuous improvement. The role will deliver enhanced levels of infrastructure maintenance within the existing framework and will facilitate a continuous improvement cycle to be established and implemented. Role profile Technical Management • Responsibility for the effective management support of the engineering Maintenance team. • The development and growth of the staff under direct control. • Develop relationships with all parts of the College’s estates department to enhance operational delivery. • Responsible for the preparation of monthly performance reports. • Attendance at various meetings as required. • Contribute to the overall management of business and commercial risk. • Recommend improved ways of working to achieve continuous improvement. • Responsible for the setting of maintenance standards. • Delivery of contract SLA’s, KPI’s and KSF’s. • Deliver an integrated planned forward maintenance register inc 3rd party vendors.
• Develop operational “Normal and Emergency” operating plans for use on site. • Responsibility for the delivery of Operational Service excellence. • Accountable for accurate measurement and auditing of operational services. • Development and implementation of a Business Continuity and Risk Mitigation plan. • Create specialist 3rd party supply chain business focussed delivery in liaison with the Maintenance Manager – Contracted Services. • Responsible for the development of PPM delivery from SFG20 to include specific Manufacturer guidance and Life Cycle enhancement. • Maintain a monthly operational risk register across the portfolio. • Review Life Cycle Asset Assessments annually with Asset Improvement team. • Ensure Asset Condition surveys maintained in accordance HEFCE guidelines. The Head of Engineering will develop a delivery structure which is robust and contains all the required skills and competencies. Health & Safety • Contribute to the development and implementation of all management systems. • Ensure that all staff are suitably trained and aware of relevant H & S systems. • Ensure that all aspect of the service are delivered in a safe and controlled manner. • Ensure full compliance with all relevant H&S legislation and documents. • Maintain an operational H & S plan relevant to all engineering systems. • Operate a “Safe Systems of Work” system at all times. • Integrate maintenance with the College’s H & S policy. • Responsible for the Training and Auditing of AP’s and CP’s. Service Levels & Customer Satisfaction • Contribute to the development of innovation and best practice standards. • Organise & attend monthly meetings. • Overall responsibility for maintaining accurate maintenance documentation. • Provide effective communication to facilitate BAU operations 24x7x365. • Develop strong relationships with the key customers within the wider College family. • Undertake periodic Quality surveys. • Maintain an accurate categorised database of all equipment and assets. • Produce a monthly scorecard of key agreed KPI’s. Team Development
• Develop and accept ownership in all areas of responsibility. • Provide management support in improving business efficiency. • Ensure good teamwork and high morale is maintained. • Develop staff through an associated training plan. • Ensure all staff have development plans linked to SMART objectives. • Develop a documented succession plan for the team of direct reports. Critical Competencies
• Achieving Excellence - Creates a climate that relentlessly strives for excellence. • Proven leadership to drive demanding and challenging function to deliver results and continuous improvement. • Building Understanding and Trust – Brings issues and conflict into the open. • Understanding Issues – Looks at the big picture. • Finding Solutions – Uses scenario planning. • Collaborating for Success – Facilitates consensus and cohesion. • Communicating – Maximises communication.
Ability to demonstrate • Cross-boundary working (internal & external). • Management of change. • Excellent collaboration and influencing skills. • Critical thinking. • Technical problem solving and fault finding. • Produce detailed engineering reports.
• Engineering solutions to meet business needs. • Management of operational teams under pressure. • Effective technical awareness of Operations & Project delivery in critical environments.
Additional Requirements • You may be required to work irregular hours in accordance with the needs of the role. • Employees will be expected to comply with any reasonable request from a manager to undertake work of a similar level that is not specified in this job description. • Information of a confidential nature must be kept strictly confidential and should never be disclosed either inside or outside work. It should be noted that breach of confidentiality is a serious offence which may lead to dismissal. • This appointment is subject to Occupational Health clearance. Should you be offered this post you will be sent an Occupational Health Questionnaire along with your contract of employment. When the Occupational Health Department have evaluated your questionnaire and declared that you are fit for appointment, your appointment will be formally confirmed.
PERSON SPECIFICATION Eligibility to work in the United Kingdom This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Education / Qualification and training • HND/C Building Services, or Degree in Construction related subject or trade qualification plus supervisory experience plus significant contract management experience (E) (AP, I) • Educated to Degree level in a Buildings Services qualification (D) (AP, I) • Chartered Engineer / MCIBSE / MIET (D) (AP, I) • NEBOSH (D) (AP, I) • Higher Education & Research Estate Maintenance (E) (AP, I) Knowledge / Skills • In depth Knowledge of the Property & Facilities Management industry (E) (AP, I) • Knowledge and understanding of engineering operations within multiple environments (E) (AP, I) • Sound technical and environmental awareness (E) (AP, I) • Senior Operational Management role for an extended period (E) (AP, I) • Operational Management of greater than 50 staff and contract value experience of circa £5m+ p.a (E) (AP, R)
• Large Standby generator systems >5MW (D) (AP, I) • Complex Building Management Systems (D) (AP, I) • Data Centre power distribution experience >1MWe (D) (AP, I) • Close Control Air-conditioning systems (D) (AP, I) • Load management and control systems (D) (AP, I) • Energy Management systems (D) (AP, I)
• Permit to Work and Authorisation processes (E) (AP, I) • IT Technology change Management processes (D) (AP, I) • Excellent interpersonal skills and the ability to deal with senior stakeholders (E) (AP, I, R) • Team building skills (E) (AP, I, R) • Ability to lead on change management programmes (E) (AP, I, R) • Ability to get the best out of people (E) (AP, I, R) • A self-motivated person who has the ability to create budgets and achieve targets (E) (AP, I, R) • Must possess excellent communication and interpersonal skills (E) (AP, I, R) • Have the ability to develop and identify successful technical solutions (E) (AP, I, R) • PC literate with a working knowledge of Microsoft Excel, Word, and Project (E) (AP, I, R)
Experience • Extensive staff management experience (E) (AP, I, R) • Multi building portfolio experience (E) (AP, I, R)
• Experience of managing multiple services across a range of buildings (E) (AP, I, R) • A team player able to demonstrate this through previous positions (E) (AP, I, R) • Have experience of managing multiple Stakeholder relationships (E) (AP, I, R)
Personal characteristics / Other requirements • Know the importance of service excellence and be able to demonstrate (E) (AP, I, R) • A flexible approach to work and a willingness to travel (E) (AP, I, R)
• Ability to think tactically and strategically (E) (AP, I, R) • Have the ability to anticipate change (E) (AP, I, R) • “Can Do” attitude at all times (E) (AP, I, R)
Role specific requirements • Compliance with a non-smoking, alcohol and drug free company policy (E) (AP, I, R) • Compliance with company administrative procedures (E) (AP, I, R) • Proven application of programme management techniques (E) (AP, I, R) • Experience in managing / being part of multi-functional teams (E) (AP, I, R) • Delivery of programmes and contracts within cost parameters (E) (AP, I, R) • Responsibilities for managing budget for own area of expertise (E) (AP, I, R) • Contribute to business continuity (E) (AP, I, R) • Statutory compliance obligations (E) (AP, I, R) • Maintaining adequate records and databases for all actions (E) (AP, I, R) • Reporting building engineering vital statistics (E) (AP, I, R) KEY
E = Essential D = Desirable
How it is identified and assessed: AP = Application AS = Assessment I = Interview P = Presentation R = Reference
Further Information and How to Apply For a confidential conversation, please contact our advisor Matthew Giles:
Matthew Giles matthew.giles@mrgpeople.co.uk
0203 962 9900 07530 680 159
Applications should consist of a CV and short covering letter and should be sent to matthew.giles@mrgpeople.co.uk
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
51 Eastcheap, Billingsgate, London EC3M 1JP
mrgpeople.co.uk
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