Return Policy
If you’re not satisfied with your purchase from Bailey International, LLC, contact us within 45 days for a return merchandise authorization number (RMA) and further instructions. Please note that returns after 15 days will incur a restocking charge of 20% and returns after 45 days cannot be accepted. Special orders and custom products, including cut rod and tubing, are sold on a “Final Sale” basis only. Gas and diesel-powered products cannot be returned once they have been gassed or oiled. No cancellations, returns, refunds of credits are allowed. Shipping and handling charges are non-refundable. For your convenience, you can request a return by logging on to your account on BaileyHydraulics.com and locate the order under My Account. You may also contact our Customer Service line at 800-800-1810. No returns will be accepted without prior authorization, and items must be unused and in their original condition. Bailey is not responsible for damages on returned items. Customers are encouraged to insure return packages and ship returned items in the original packaging. Charges will be incurred by the customer if products must be restored to their original condition at our facility or if accessories or parts are not returned. Customer shall assume all risk associated with the return of any Product. Credit, if due, will be issued based upon the lesser of original invoice price or current selling price and in the original form of payment only. All returns of non-current or unsaleable products for which Bailey may refuse to issue credit for are subject to repair (parts and labor charges), if Bailey chooses to repair them. Once you have received an RMA for your return, please ship the merchandise and a copy of the invoice or packing slip freight prepaid via FedEx or UPS to: Returns Department (RMA#___) Bailey International LLC 2527 Westcott Blvd. Knoxville TN 37931-3112 USA If the product is defective within the warranty period, please contact us immediately so we may assist you. For pricing, please refer to our website at Baileyhydraulics.com or call one of our Customer Experience Specialists at +1 855-724-7709.
Limited Warranty; Disclaimers of Warranties
Unless otherwise specified, Bailey warrants Products manufactured by Bailey for one (1) year from the date of invoice against operational failure solely to the extent caused by defective materials or workmanship, provided that: (a) such failure occurs during use of the Product in conformance with the Product Specifications provided by Bailey, and (b) there has been no disassembly, damage during shipment, abuse, misuse, misapplication, maintenance, alteration, or improper installation or maintenance or repair of the Product. Warranty coverage is conditioned upon Customer: (a) advising Bailey in writing of the warranty claim within fifteen (15) days of the alleged operational failure, (b) obtaining from Bailey warranty personnel a Warranty Case # and location for return of the Product, (c) complying with all applicable procedures and instructions from Bailey regarding the return of Product, (d) providing to Bailey a complete written report of the circumstances of the claimed operational failure of the Product, and (e) providing Bailey a reasonable time to inspect the Product and investigate the claim. Bailey’s only obligation under this Limited Warranty shall be as follows: If Bailey determines, in its sole judgment, that an operational failure has occurred in a Product manufactured by Bailey, that the Product was being appropriately used, and that such operational failure was caused solely by defective materials or workmanship, Bailey will, at its sole option, either refund the price paid by Customer for the Product or replace the Product or part and pay shipping charges incurred as a result thereof for the lowest round-trip transportation charges from Customer’s location to a designated Bailey location for return. Customer expense(s) incurred to return the product to a designated Bailey location will not be reimbursed for any warranty- related returns that do not result from an operational failure, as determined by Bailey. Bailey does not warrant or provide engineering advice on the suitability of any Product for the Customer’s application or use. Customer is solely responsible for determining whether any Product meets Customer’s needs and for compliance with all applicable laws, ordinances, regulations, rules, and standards relating to the installation, maintenance, use, disassembly, demolition, and disposal of each Product. THE FOREGOING CONSTITUTES THE EXCLUSIVE REMEDY OF CUSTOMER AND THE EXCLUSIVE LIABILITY OF BAILEY. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES NOT SPECIFICALLY PROVIDED FOR HEREIN ARE HEREBY SPECIFICALLY EXCLUDED, EXPRESSLY DISCLAIMED, AND SHALL NOT APPLY UNDER ANY CIRCUMSTANCES. THE SALE OF BAILEY PRODUCTS UNDER ANY OTHER WARRANTY OR GUARANTEE IS NOT AUTHORIZED. ANY PRODUCT SOLD BY BAILEY THAT IS NOT MANUFACTURED BY BAILEY SHALL BE SOLD “AS-IS” AND “WITH ALL FAULTS”. AS TO ANY SUCH PRODUCT, BAILEY EXCLUDES AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR MEASURE OF SERVICE OR SUITABILITY. Many Products Bailey sells are manufactured by third parties and warranted by their respective manufacturers. Any third-party warranty for any item in Bailey’s printed catalog or website may be obtained from the Bailey Warranty Department.
314 Tel: 855-724-7709 baileyintl.com
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