Head of Engineering Candidate Information Pack
“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
Contents
King’s College London Estates and Facilities Job Description & Person Specification Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with
London’s great institutions. While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs. King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History • Dentistry • Education • Food Science • History • Law • Music King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
Annual Report on Widening Participation and Outreach (WP&O) | 2013–14
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. • Details of our Strategic Vision 2029 can be viewed at: https://www.kcl.ac.uk/aboutkings/strategy • Details about our philosophy can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/ estates/ef-philosophy-booklet-current.pdf • Background to estates and facilities including an introduction from our Director of Estates, Nick O’Donnell can be viewed at: https://www.kcl.ac.uk/aboutkings/orgstructure/ps/estates/about-us
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surrey.ac.uk
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University of Surrey
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Job Description
Post title
Head of Engineering Estates & Facilities Professional Services
Department/Division Faculty/Directorate
Grade Salary
ALC 6
£90,000 - £95,000 (inclusive of LW)
Responsible for Responsible to
Asset & infrastructure managers, technicians and support staff
Director of Facilities - Estates and Facilities
Role purpose The Vision of the Estates and Facilities Directorate is to provide world leading facilities and services to the world leading institution that King’s College London is. The Role of Head of Engineering will play a pivotal role in the directorate achieving this challenging goal. The Head of Engineering will be a key member of the Estates and Facilities Senior Management Team and will report directly to the Director of Facilities. You will oversee the functional and pastoral management of a multi-level team consisting of circa 120 directly employed engineers, technician and support staff, in addition to a portfolio of specialist engineering and maintenance service partners. The Head of Engineering will be accountable for the oversight and strategic management of a £10m- £15m per annum OPEX budget, in addition to being responsible for the creation, execution, and on-going management of a CAPEX Asset Improvement Pipeline for Lifecycle, Infrastructure, and Minor Works of circa £5m - £15m per annum. The Head of Engineering will be based on the Guy’ and St Tomas’ Campus (London Bridge, London) alongside the core Asset Management team leadership and support staff, however will have responsibility for satellite offices at all of the University’s 4 main Campus’ and many of the smaller remote sites across central London. How this role supports KCL • By leading on asset management and Infrastructure to meet the university’s academic objectives. • By co-ordination and management of technical building services across the large occupied estate. • By auditing, reviewing, reporting on, and regularising compliance delivery across the estate. • By leading the university engineering and infrastructure in a way which supports and promotes long term maintenance planning and delivery to ensure Value for Money, in particular, seeking opportunities to reduce total energy and utility costs, and carbon usage. • To improve and take ownership of all engineering and statuary requirements for licenced, regulated and specialist spaces across the College - eg Labs , BSU’s etc. • Provides technical leadership and strategic direction for all engineering and estates maintenance works undertaken.
How this role supports Professional Services By working together with the Director of Facilities to ensure that the university: • Plans asset and infrastructure replacement and maintenance needs against academic and research objectives, and aspirations. • Obtains the maximum value from its existing infrastructure investment in people, plant, and financial resources. • Drive down total cost of asset maintenance. • Drives up overall asset availability and reliability. • Supporting and ensuring that the university follows UK standards and best practice/innovation in its asset management. • Provides professional engineering and estates expertise to Site Directors, estates staff, other directors, senior management, other internal customers and partners. Oveview • The Head of Engineering is responsible for providing the direction, oversight, and coordination of all functions and activities of the Asset Management function, including Engineering, Plant Operations, Compliance, Operational Contract Management, Lifecycle Replacement and Minor Works. • The Head of Engineering will assume overall responsibility for the safe and efficient functioning, maintenance and operation of all buildings, equipment, machinery, systems, and services. • The Head of Engineering will direct, plan, coordinate, and is administratively and professionally responsible for the proper installation, operation and maintenance of all building assets, systems and services, to ensure the provision of uninterrupted light, heat, cooling, power, water, life safety and monitoring systems and all other systems and services required to support the university’s core business. • Will work closely with the development and project teams on engineering briefs and standards for development projects. • Is responsible for the performance management of external contracts relating to engineering and estates functions, and building and developing an effective supply chain of responsive and innovative suppliers who are able to provide cost effective specialist services. • Is responsible for the development of agreed technical standards that will be applied across the estate, to ensure that all staff and contractors know what is required of them in terms of maintenance, and design & construction contractors understand what has to be delivered in a project especially to facilitate ongoing maintenance. • Provides leadership, direction and senior professional advice in the event of any major incidents that have an engineering and/or estates dimension to the cause and/ or resolution, even to the extent of taking control should the impact be of a serious nature, and if requested. Role profile The Head of Engineering has oversight of, and is accountable for: • Creation of, and operating to, both OPEX and work package CAPEX budgets working closely with the Capital projects teams. • Functional and Pastoral management of all staff within the Asset Management team. • Performance and development of all staff within the Asset Management team. • Creation and execution of short, medium and long term tactical and strategic asset and infrastructure investment plans. • Ongoing economic and efficient management and operation of the university’s building assets, infrastructure, systems, and services.
• Development and delivery of a comprehensive, efficient, effective, and compliant asset management plan (AMP) and the associated planned, preventative and remedial maintenance programs. • Development and delivery of energy management, and asset energy efficiency programmes to reduce the university’s impact on the environment. • Statutory and regulatory compliance of all of the university’s building assets, infrastructure, systems and services including the administration of all associated processes, procedures, permits, and records. • Asset and services Business Continuity / Disaster Recovery processes, procedures, and preparedness. • Operational management of all specialist maintenance and engineering service partners. • Accuracy and comprehensiveness of asset and asset condition data within the university’s computer aided facilities management (CAFM) system; Planon. • Efficient operation of the university’s building systems and plant to minimise the university’s impact on the environment. • Develop long term strategies both for preventative maintenance and asset protection, capital and project programmes and the back-log programme and overseeing execution of these plans. The Head of Engineering will be required to: • Plan the maintenance and improvement of owned and leased facilities, assets and equipment. • Provide strategic leadership and vision, specifically for the Asset Management Team, and the wider Estates and Facilities team as a whole. • Develop specifications and act as champion for maintenance and engineering services contacts and lifecycle, infrastructure and minor works projects. • Negotiate service contract variations and Lifecycle, Infrastructure and Minor works project contracts. • Manage co-ordination and collaboration activities concerning technical development and maintenance/project works scheduling. • Customer relationship management of both internal and external stakeholders and development and implementation of customer engagement and customer experience management and mitigation policies and procedures. • Establish and manage budgets and productivity targets, control expenditure within the limitations of the OPEX and work package CAPEX budgets. • Ensure maintenance of physical structures, HVAC, mechanical, electrical systems, utility systems, and services are in operational and safe working condition at all time. • Ensure and demonstrate compliance with all regulatory, statutory and health and safety requirements. • Plan and deliver effective organisation and behavioural change, specifically within the Asset Management team and the wider Estates and Facilities team as a whole. • Work in partnership with the Estates and Facilities Capital Projects team to provide coordination and direction in the design, review, and specifications of building assets and services within construction, renovation and refurbishment projects, and provide oversight as needed for contractors and construction/project managers. • Work in partnership with the Estates and Facilities Capital Projects team and key internal and external stakeholders to ensure statutory, regulatory, and H&S compliance, efficiency, continuity, and quality of service to staff, students and visitors to the College, and delivery of a world leading customer experience. • Work in partnership with the Estates and Facilities Capital Projects team to ensure that the operational handover and commissioning of new builds, acquisitions and disposals are handled in an efficient and economic manner. • Act as the university’s representative for asset, engineering and infrastructure management.
• Develop detailed forward planning for all engineering assets & infrastructure. • Provide written evaluations and reports for use in governance meetings, and the relevant university boards. Communications & Networking • Maintain external networks and awareness of opportunities that support the university’s strategic plan. • Maintain excellent working relationships with the university’s Finance Directorate, especially in relation to long term business and life cycle planning. Decision Making • Formulate and coordinate the university’s asset management plan. • Manage and provide any other estates or facilities management functions that are required for the efficient operation of the estates & facilities directorate. Sensory / Physical Demands & Work Environment • As a senior manager, fulfil Health & Safety responsibilities by adherence to the requirements of the University’s Health & Safety Policy and Health & Safety Management Plans. • To ensure all College and statutory requirements for a safe environment and working practices are met by our partners and contractors with regards space planning. • To ensure the safety of others in the workplace by adapting work practices as required based on policy and incident lessons learnt. Service Delivery • Evolve and further develop reactive and PPM service delivery. • Monitor and manage suppliers’ performance in line with contractual agreements. • Monitor, manage and report on accurate college wide space usage. • Facilitate the use of the University’s CAFM system to support asset management. Analysis & Research • Contribute to business planning of initiatives, new and changed programmes and engineering needs. Team Work, Teaching & Learning Support • Provide specialist guidance and support and act as a mentor to others with regards to asset and infrastructure matters. • Give advice, guidance and feedback to staff members using own professional knowledge. • Comply with the University’s Policies, Plans and Procedures. • Support direct staff and third party contractors with work programs by facilitating the scheduling of work and monitoring performance. Pastoral Care • Undertake staff development needs including regular performance development reviews. • Undertake the delivery of training as required. • Be responsible for any direct reporting staff welfare issues.
PERSON SPECIFICATION Eligibility to work in the United Kingdom This post does not qualify for a Certificate of Sponsorship under Home Office regulations therefore the university will not be able to offer sponsorship for this role. Education / Qualification and training • Degree / Post Grad in relevant field or equivalent experience (E) (AP) • Master’s degree in relevant field (D) (AP) • Member of relevant professional organisation (BIFM/RICS/CEng) (D) (AP) • Qualified in Project and program management (D) (AP) • Must have demonstrable knowledge of H&S legislation with IOSH/NEBOSH (E) (AP) • Substantial post qualification experience (E) (AP) Knowledge / Skills • Strategic and innovative thinker (E) (I) • Change Management (E) (I) • Outstanding oral and written communication skills (E) (AP, I) • Highly numerate and confident in the principles of budgetary management accounting including forecasting and operating management accounts (E) (I, AS) • Comprehensive knowledge of statutory, regulatory, and health and safety legislation as it applies to the university environment (E) (I) • Can demonstrate a high level of commercial competence (E) (I) • Knowledge of procurement process and how the EU directives affect the HE sectors (E) (I) • Development of operational strategy and business improvement (E) (I) • Highly IT literate (E) (I)
Experience • Experience of managing a large portfolio (E) (AP, I) • Extensive senior FM management experience (E) (AP, I) • Ability to deliver a high level of customer satisfaction (E) (AP, I) • Contractor/Vendor commercial and performance management (E) (AP, I) • Managing and operating to KPI’s and SLA’s (E) (I) • Devising, managing and letting FM contracts (D) (I) • Experience in customer focused environments (E) (AP, I) • Experience of major refurbishment and infrastructure projects (D) (I) • Managing and forecasting multi £m budgets (E) (I)
• Experience developing and managing high performing teams & developing junior talent (E) (AP, I) • Extensive experience working with a strategic level within a comparably sized organisation (E) (R) • Experience developing and implementing a lifecycle program (E) (I)
• Experience of clinical and research environments (D) (I) • Experience of Higher Education environments (D) (AP)
Personal characteristics / Other requirements • Self-starter and able to work effectively alone (E) (AS, I) • Inspires confidence and is able to project gravitas (E) (AS, I) • Calm demeanour, un-flustered, and able to maintain a cool head in high pressure / high stress situations (E) (AS, I) • Team player – managing multi-disciplinary teams (E) (AS, I) • Excellent communicator (E) (I) • Structured and organised (E) (I) • Exceptional attention to detail whilst retaining the ability to know when to step back and see the big picture (E) (I) • Embraces challenge and pace (E) (I)
Role specific requirements • 1st class customer relationship skills (E) (I) • Excellent team leadership (E) (I) • Change management experience (D) (I) • Exceptional commercial and financial accumen (E) (I)
KEY E = Essential D = Desirable
How it is identified and assessed: AP = Application AS = Assessment I = Interview P = Presentation R = Reference
Further Information and How to Apply For a confidential conversation, please contact our advisors Matthew Giles or Michael Hewlett at:
Matthew Giles matthew.giles@mrgpeople.co.uk
0203 962 9900 07530 680 159
Michael Hewlett michael.hewlett@mrgpeople.co.uk
0203 962 9900 07972 579 938
Applications should consist of a CV and short covering letter.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
51 Eastcheap, Billingsgate, London EC3M 1JP
mrgpeople.co.uk
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