TRANSPARENCY REPORT
OUR PRODUCTS
5 YEARS WARRANTY: We see our products as long-term investments, meaning that if within this period any Lefrik product develops a fault we will offer a suitable solution free of charge. REPAIR SERVICE: When possible, we want to give faulty products a new life, that is why we prioritise repairing as much as possible. We provide a full repair service in collaboration with local re- pair shops for our flagship customers. For our international and national customers, we offer to send them any replace- ment, hardware or trimming, that is required to keep using their Lefrik item. We have also created a collaborative map on our website where they can find or add a repair shop in each city, engaging our community in our sustainable and cooperative journey. If repairing it is not an option, we encourage repurposing or recycling. In our Flagship store we offer a collection service for worn or old backpacks in exchange for a discount to get a new one. In 2023, we received 148 repair request in our Madrid store, of which 12 finally resulted in the exchange for a new pro- duct because the reparation was not possible. Throught our online service, 31 repairs were solved by sending spare parts to both national (Spain) and international customers. REPURPOSING POLICY: One of the mayor global challen- ges of the textile industry is waste, especially the waste caused by destroying faulty items or past collections that were not sold. We have a strong commitment against any type of waste creation, and we continue to focus on maxi- mising the use and the value of our products. If repairing or reusing are not options, we partner with different charity organizations we donate products to in order to make sure that no products that could have a new life are wasted. To avoid waste, we have also organise Samples sales, where our customers can find items that were part of the design process and differ from final productions, or products that were developed, but not produced.
In 2023, 2% of our direct-to-consumer sales were samples.
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