ROLE DESCRIPTION
Executive Summary The Operations Manager
Operational/Technical • Develop and implement operational best practices and working initiatives • Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered • Lead on the completion of 22 Bishopsgate’s Operational Activity Calendar including significant building events. I.e., Annual evacuation exercises, monthly scenario testing, audits, events, and document review. • Use data collected from monitoring the operation, analyse efficiencies and continually review the processes and procedures in place interpret, and comply with planning requirements and obligations set out in formal consent documents including the Section 106 • Fully understand, • Be knowledgeable on smarter working practices
outside 22 Bishopsgate and be able to advise and make suggestions on future developments
communications, with all stakeholders, in accordance with communications plan • Support the Service Delivery Managers curate and deliver Occupier Forums, 1-2-1 meetings and any other briefings and meetings necessary with all key occupier stakeholders • Support the Soft Landings Team and Head of Operations and Service Delivery Managers at occupier pre-start meetings for fit out to ascertain operational requirements and deliver key information regarding the service strategy for 22 Bishopsgate • Adopt and communicate the team and building brand visions and values in undertaking all duties, ensuring those working within your department and under your management follow your lead during significant events and activities • Be available to support
ensures that the service partners allocated perform as a cohesive team reflecting the vision and ambition of 22 Bishopsgate. The role requires the effective management of these partners to provide the services within the scope, budget and in accordance with their contractual obligations, SLA’s and key performance indicators. The delivery of services is for maximum customer satisfaction, by fostering strong and long- lasting working relationships with stakeholders ensuring they are kept up to date with operational events within the building either by direct communication or via the dedicated 22 Bishopsgate App. The Operations Manager will work in collaboration with all members of the 22 Bishopsgate team as well as deputising in the absence of the Head of Operations.
• Implement continual improvements to the
department’s service delivery • Carry out all other general operational tasks as directed by the Head of Operations within an appropriate timeframe Customer Orientation • Supports and meet the requirements of the 22 operational elements of all events and activations set out in the plan • Foster and develop a unique One Team relationship between the management team, service partners Bishopsgate Culture Strategy and delivery and all other stakeholders to create a seamless and unified customer experience department communication plan and manage all forms of allocated service partner • Set the operational
OPERATIONS MANAGER 22 BISHOPSGATE DIRECT MANAGER: HEAD OF OPERATIONS
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