Contract and People Management • Develop and implement procedures, standards, and guides for operational excellence • Continually improve 22 Bishopsgate’s service partner’s productivity standards • Engage with allocated service partners and develop a partnering ethos with their senior management, account management and operatives, ensuring all Service Partners operate as a collective and collaborative 22 Bishopsgate team • Effectively manage the allocated service partners and their contract performance, including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations • Ensure that any one-off and non- contractual operational tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects • Meet monthly with core service partners and ensure Key Performance
Indicators (KPIs), Service Level Agreements (SLA’s) and reports are completed promptly and accurately Finance • Ensure all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure • Assisting with the formulation and management of the annual 22 Bishopsgate service charge and non- recoverable budgets Business, Compliance and Commercial Acumen • Ensuring that the procurement of all service partners is undertaken in accordance with the JLL procurement program to ensure the highest standards whilst considering best value for service. • Contribute to and support the 22B Integrated Management System
data to improve the effectiveness and efficiency of service value, performance, and excellence Health, Safety & Environmental Management • Awareness of the 22 Team ESG responsibilities and support to implement the objectives set. Actively work towards progressing all department Environmental, Social and Governance (ESG) targets. • For the operational service lines that you are responsible for, ensure the statutory reporting obligations are monitored and regularly reported to the team with high-level exception reporting. This should include updates on both statutory compliance, health and safety risk actions and sustainability. • Collaborate with all other departments to ensure reporting is aligned. For a full and comprehensive JD with exhaustive responsibilities, please get in touch with The Management Recruitment Group.
(or IMS), as part of the team’s commitment to ISO standards.
• Develop and implement operational best practices and working initiatives • Identify and capture operational
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