Head of Property & Facilities Management Candidate Information Pack
Dear Candidate,
Thank you for your interest in the Head of Property & Facilities Management role at Indurent. With offices across the UK and flexible hybrid working options, this influential position plays a key role in advancing Indurent’s mission to support economic growth by unlocking potential for businesses, landowners, and communities. As a leading provider of industrial and logistics spaces, Indurent manages a diverse portfolio of 27 million sq ft, encompassing urban industrial units and large-scale logistics facilities, all with a focus on advanced technology and sustainable practices. In this role, you will strategically oversee and drive the operational efficiency and service delivery of Indurent’s property and facilities operations. You will be instrumental in maintaining exceptional standards of property management, compliance, and customer satisfaction across a varied and dynamic portfolio. From optimising asset performance to implementing innovative processes, your expertise will ensure the seamless delivery of services aligned with Indurent’s customer-first ethos. Working collaboratively with internal teams and external stakeholders, you will contribute to Indurent’s ongoing growth and leadership in the industrial and logistics sector. As a leader, you will inspire and guide the facilities team, fostering a culture of operational excellence, collaboration, and continuous improvement. A strong foundation in property and facilities management, combined with analytical and financial acumen, will be critical to your success in this role, as will a commitment to innovation and professional development. Please read on to learn more about this exciting opportunity and how your skills can support the continued success of Indurent.
About Indurent
Who They Are Indurent is a prominent provider of industrial and logistics spaces across the U.K., dedicated to empowering businesses with the space to work, grow, and thrive. With a values-driven ethos, Indurent places customer needs at the core of its operations. Leveraging exceptional customer service, an advanced tech-enabled platform, a highly engaged team, and a strong commitment to sustainability, Indurent aims to create positive, long-lasting impacts for both its customers and the communities it serves. Indurent have big ambitions and aspirations, and with the backing of their owner, Blackstone, they expect to double the size of the business over the next 3-5 years. A Unique Approach Indurent’s approach is defined by trusted partnerships with customers and local communities, rooted in their guiding principles: • Customer-First Mindset: They prioritize their customers’ needs, supporting each business in achieving its goals. • Listening & Understanding: By listening carefully, Indurent tailors solutions to meet the unique requirements of each customer. • Tech-Enhanced Efficiency: Their technology streamlines processes and enhances experiences, enabling smooth, timely interactions. • Direct Communication: Customers interact directly with Indurent’s team members—no intermediaries or advisors—ensuring responsive, personal service. Indurent’s mission is to unlock growth opportunities for customers, landowners, communities, and contractors, ultimately fostering economic development and contributing to a robust U.K. economy.
Heritage & Formation
Indurent was established through the integration of two industry leaders: St. Modwen Logistics and Industrials REIT. St. Modwen Logistics, a division of St. Modwen Properties founded in 1966, earned a reputation for transforming brownfield sites into valuable logistics and industrial spaces. Renowned for sustainable, strategically located developments, their portfolio supported major businesses, including Ocado, Tesla, and Amazon. Industrials REIT brought its own distinct legacy, managing a diverse range of industrial estates across the U.K. With a customer-centric approach, flexible lease options, and a tech-enabled platform, they transformed the perception of the industrial real estate sector to prioritize customer experience, particularly benefiting entrepreneurs. Combining the strengths and shared visions of both companies, Indurent brings together St. Modwen Logistics’ expertise in large-scale logistics properties and Industrials REIT’s innovative multi-let industrial model. Now led by Chief Executive Julian Carey, Indurent oversees a vast portfolio of over 27 million square feet, encompassing light industrial units, last- mile delivery facilities, and large-scale distribution spaces. This extensive network spans the U.K.’s major cities and serves a diverse clientele of over 2,000 businesses.
A Vision for the Future As Indurent embarks on its next chapter, the company remains steadfast in delivering quality, sustainable development, innovative property solutions, and a customer-first approach. Built on the strong foundations of St. Modwen Logistics and Industrials REIT, Indurent is primed to lead the way in the industrial and logistics sector, meeting the dynamic needs of an evolving market while fostering growth, innovation, and sustainability.
The Role
Main Duties
commitment
Property & Facilities Management • Lead property and facilities management across a large scale, industrial portfolio, overseeing procurement, compliance, common parts, refurbishment, service charge and best practices • Drive property management initiatives to maintain asset quality, optimise property value, and support growth • Ensure full compliance with health, safety, and environmental regulations across all sites Leadership, Interpersonal, and Communication Skills • Lead, mentor, and develop an in-house team of regional facilities managers, security, utilities and operational staff, promoting a collaborative work environment • Demonstrate excellent interpersonal, communication, and presentation skills to engage effectively with clients, team members, and stakeholders • Act as a primary escalation point for complex property and facilities issues, ensuring timely resolution and continuous improvement Customer Experience • Foster a highly customer-focused approach, engaging with clients directly to ensure excellent service and address needs proactively • Design and execute strategies that enhance service quality and responsiveness to support customer satisfaction • Ensure clear, effective communication with clients to reinforce Indurent’s customer-first
Contract Management • Manage outsourced estates and facilities contracts to ensure accountability and value for money • Establish and monitor service level agreements (SLAs) with vendors to maintain high standards and reliable performance • Regularly review and negotiate contracts to optimise service quality and control costs Technology, Data, and Innovation • Use data and technology to streamline estate management processes, enhancing efficiency and customer experience • Develop and implement technology- driven strategies to improve operations, maintenance, and customer service • Analyse data to monitor performance, reduce response times, and improve operational metrics across the portfolio Qualifications and Experience • Chartered Surveyor with RICS (Royal Institution of Chartered Surveyors) membership preferred • Significant experience managing large-scale property portfolios, with strong expertise in property and facilities management • Proven track record of leading teams and building collaborative, customer-focused environments • Strong analytical skills, with experience leveraging technology to enhance operational
How to Apply For a confidential discussion to find out more about this opportunity, please contact Indurent’s appointed recruitment partner Christopher Mackenzie at The Management Recruitment Group.
Applications should consist of a CV and covering statement outlining key matching experience for applying for the post.
Applications should be sent to: Christopher.mackenzie@mrgglobal.com
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