Retail Reopening - Best Practice Guidelines May 2020


Consider employee training in safe de-escalation - both in the case of shoplifting as well as customer violation of health and safety rules.

Promote “Contactless” Shopping Options On-line shopping.

Contactless payment options (e.g., credit and debit cards, Apple Pay, etc.).


Pickup and delivery services.

Merchandise Returns and Exchange Consider suspending or modifying return and exchange policies . Establish procedures for processing, handling, and disinfecting returns and exchanges.

Fitting Rooms

Decide whether to re-open fitting rooms. If you decide to open them, ensure fitting rooms are “customer ready” by cleaning prior to any customer usage. Encourage customers to use hand sanitiser/wipes before trying on items and to keep protective mask on during fitting. Determine procedure for disinfecting fitting room items.

Prohibit customer use; consider entirely removing from sales floor. Fragrance & Beauty Testers

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