Retail Reopening - Best Practice Guidelines May 2020



Retailers have made an enormous effort to protect staff and shoppers, working tirelessly to create a safe and healthy in environment through the lockdown period. As stores re-open, these protocols need to become part of our ongoing service.

The checklists below outline best-practice considerations and obligations that retailers need to attend to in ensuring a COVID 19 -safe - environment.


The amount of time the COVID-19 virus survives on inanimate objects and surfaces varies. Environmental cleaning is one way to remove the virus that causes COVID-19.

Employers should ensure: - they provide surface wipes to clean and disinfect counters, and equipment such as tills, phones, and eftpos facilities - frequently touched surfaces such as doors, handrails, and products are cleaned and disinfected frequently using appropriate detergent and disinfectant solutions - trolleys and hand baskets are wiped clean with surface wipes after each use - customers are requested to only touch items they are interested in purchasing - hand sanitiser dispensers are available in prominent locations and are regularly refilled Employers should ensure employees wear gloves and use alcohol-based hand sanitisers before and after serving customers, for cleaning/disinfecting surfaces, and after waste disposal. Employees should also provide closed bins for hygienic disposal of waste, and consider reducing touch points for workers, such as leaving access doors open where possible.

To maintain social distancing instore, use the 1 person per 4 square metres rule to determine how many people you can allow in your store at any time - remember to count your staff too.

Employees should be vigilant and practice good hygiene, including: - covering coughs and sneezes with an elbow or a tissue - immediately disposing of tissues properly washing hands often with soap and water for at least 20 seconds, including before and after eating and after going to the toilet- - reporting and staying home if experiencing any symptoms.

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