Retail Reopening - Best Practice Guidelines May 2020

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KEY ACTIONS THAT RETAILERS AND SHOPPING CENTRES SHOULD TAKE ARE:

Making alcohol-based hand sanitiser at key locations such as store entrances, building entrances, customer service desks and food courts.

Increasing frequent cleaning and disinfecting of regularly used objects and hard surfaces (e.g. payment registers, payment terminals, hand-rails, bathroom door handles, shelves, shopping trolleys, counters and benches, food-court tables, staff-rooms) and other key hygiene measures (e.g. waste disposal).

Facilitating and encouraging social distancing guidelines in accordance with Government or public health authority directions, which is currently a distance of 1.5m. Actions could include signage ‘reminders’, one-way queueing, and ground markings (e.g. stickers or tape) for queueing.

Ensuring public gathering limits in accordance with Government direction are adhered to, which is currently no more than 1 person per 4m2 in stores (inclusive of staff), can be maintained. Actions could include reducing or regulating access points, monitoring customer counts at relevant entrances, and displaying signage.

Promoting contactless transactions such as ‘tap and go’ instead of cash for payments, facilitating distancing at counters and benches, and staff wearing disposable gloves when they are handling objects and money.

Monitoring and encouraging customer adherence to relevant public health guidelines by security guards and other personnel, which may also include Police visits to shopping centres.

Checking-in daily checks with employees on their well-being, ensuring employees and contractors are properly trained and have access to relevant information and personal protective equipment (PPE). These check-ins will include monitoring customer behaviour to ensure retail workers are being treated with respect - abusive and violent behaviour towards retail workers will not be tolerated.

Fostering open and frequency communication between shopping centre management and retailers, including to alert each party to any Government or public health authority directive, to assist authorities when required, and continue to release information and guidance to employees and customers about good hygiene advice.

Continuing to focus on the community’s access to essential services such as supermarkets, pharmacies and health and medical facilities, especially for vulnerable people.

The above issues could be summarised in a COVID-19 Recovery Safety Plan, which could be made available to employees, contractors and the community, and which could be reviewed and amended regularly as restrictions ease and in response to any Government or public health authority directive.

Maintaining relevant essential safety measures such as air-handling systems, exit doors, emergency power supply, smoke alarms, sprinkler systems and fire-isolated stairs.

*Key actions will be different at each shopping centre and retailer, noting that each shopping centre, retailer (e.g. café versus clothing versus pharmacy) and retail premises is different, including issues such as location, tenancy mix, operating hours, size, customer visits, open-air / enclosed spaces, customer access points, car-parks, loading docks and co-location with public transport facilities.

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