Retail Reopening - Best Practice Guidelines May 2020



Outside the store Are you open? Your customers need to know. Keep them informed of revised opening hours and changes to operations. Register your business on so your customers know if you are still open during the COVID-19 pandemic, especially if you are a smaller or medium enterprise. And if you are open, make sure that people know your store policies before they enter your doors: Tell them how many people are permitted in store at once (4sqm rule) Ask customers not to enter the store if they are showing any symptoms of coronavirus Remind them to be respectful towards staff and fellow customers - abusive behaviour should not be tolerated.


The ARA website and your state department of health have downloadable posters that can be printed and displayed in your workplaces to reinforce government messages on hygiene and social distancing, and store-specific information. • Ensure customers can easily find hand sanitiser • Encourage customers not to touch items they won’t be purchasing • If you have queues at Visual Merchandising Help facilitate distancing by making high traffic areas wider, or change the flow of customers to make aisles one-way where it is practicable to do so. If you have been closed, take the opportunity to give your store a makeover - rearrange your displays, change the arrangement, freshen up the look of your store and promote it to attract customers when you are ready for them to return. checkouts, consider floor markings to maintain 1.5m between customers .

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